Stohlman Subaru of Sterling

The issue is not with sales but with finance, who did not honor his word. Prior to buying, I query on the payment options. Personal check was offered as an option and they stated they can provide a few honor his word. Prior to buying, I query on the payment options. Personal check was offered as an option and they stated they can provide a few days (in this case 4 business days) to allow time to complete transferring funds. They cashed the check after 1 business day. It is fortunate that the transfer did complete within one business day but if it did not then this would have been a bounced check and would affect the credit rating. This is a "dick" move or just incompetent people that can hurt the customers financially. As they cannot keep their word and this situation has financial impact, I cannot recommend Stohlman Subaru of Sterling or Subaru for the following reason: * Potentially financial impact can be devastating to the buyer. * Cannot keep their word. * Due to the above, make one wondering what else they blunder. What makes this worst, this is a finance person who seems to not care or does not seem to understand the financial impact with this action. There was also no apologies from their management when I informed them of the situation. Their comment was similar to Office Space of they fix the problem. More

The sales team from the salesperson to the Sales manager was professional, respectful, and customer-focused. The business manager and title section were not focused on the customer. Wish I had just asked to was professional, respectful, and customer-focused. The business manager and title section were not focused on the customer. Wish I had just asked to title the vehicle myself as they kept coming back stating there were additional fees to complete the transaction. I should have asked to see the breakdown. The DMV stated the cost for a new title/lien registration was $130 and in the end, the dealership charged over $300. I also felt that the numbers kept changing from what was presented to what was finalized. In the end, I also had to go to Suburu Corporate to ask for a rebate I identified but wasn't included in the final paperwork. I was so fed up with the team at the dealership I just wanted to get out of there and would rather deal with the corporate folks. Shame that the car buying process is still a pain. The business manager also wouldn't send updated temporary tags when the old ones expired. They waited until the official plates arrived even though I had contacted them a week before the temp tags expired and the sales person I worked with (A great person) tried to help me out, but all he good do was say he passed the request to the business manager. It forced me to drive around with expired temp tags for a week. I would look elsewhere for a dealership in the future. More

Great experience! Mark Doyle, my salesman was friendly, personable, and knowledgeable. I'm sorry don't remember everyone's name but the gentleman who set up our fina Mark Doyle, my salesman was friendly, personable, and knowledgeable. I'm sorry don't remember everyone's name but the gentleman who set up our financing to the one who went over all the settings for my new purchase was amazing. The support has been wonderful. Thank you! More

Everyone from the sales team, to the finance team, to the service team are all amazing! Great and fast customer service! Facility is nice and clean. service team are all amazing! Great and fast customer service! Facility is nice and clean. More

As usual, the experience with Stohlman Subaru regarding my recent service appointment was excellent! Not only did they perform my routine maintenance, but they took care of my state inspection. (So thankfu my recent service appointment was excellent! Not only did they perform my routine maintenance, but they took care of my state inspection. (So thankful they noticed this was needed.) I just wish I had known about Stohlman years ago. Instead, I ended up working with a half-dozen mediocre dealerships. I highly recommend this dealership! More

I have been using this dealership for over 10 years. Always professional, honest and willing to make sure I have been taken care of. Exemplary work on my car, I trust them enough I brought my daughte Always professional, honest and willing to make sure I have been taken care of. Exemplary work on my car, I trust them enough I brought my daughter to the dealership to buy her car. More

Nice facility great personnel. My third Subaru from Stohlman. Very pleased with my most recent purchase. My third Subaru from Stohlman. Very pleased with my most recent purchase. More

They are very friendly. The dealership is nice and clean. Our sales person was great to work with. The dealership is nice and clean. Our sales person was great to work with. More

Always polite, excellent staff from making appointment to the reminders and change or rescheduling. I wait at dealership for my maintenance and car care. Was so surprised when they washed my vehicle before the reminders and change or rescheduling. I wait at dealership for my maintenance and car care. Was so surprised when they washed my vehicle before giving my keys. Greatly appreciate this dealership from when I first leased my Subaru and then bought it. Love my Subaru! More