Stohlman Subaru of Sterling

Professional, Responsive, Customer Oriented! I just purchased a new Subaru from this dealership and couldn't be more pleased. Our sales consultant was Fernando Avila who patiently guided me throu I just purchased a new Subaru from this dealership and couldn't be more pleased. Our sales consultant was Fernando Avila who patiently guided me through the process of selecting exactly the model I wanted among several that I had considered. He is an excellent listener and didn't try to oversell me on a more expensive model or in purchasing extra accessories that I didn't need. So if you're interested in purchasing a Subaru, look no further that this dealership. And be sure to ask for Fernando. More

Better than expected We recently bought a used Outback from Stohlman. After bringing it home we noticed two minor issues with the interior. Stohlman fixed the driver sea We recently bought a used Outback from Stohlman. After bringing it home we noticed two minor issues with the interior. Stohlman fixed the driver seat and replaced the radio for no charge. We’re totally satisfied! More

No on else I wouldn't trust my 2007 outback to anyone else. They keep an eye on things, letting me know when things start to show their age. I like having all my I wouldn't trust my 2007 outback to anyone else. They keep an eye on things, letting me know when things start to show their age. I like having all my records in one place with good service to go with them. More

Installation of tires I have 2016 Subaru Outback. I always go to this center for servicing. This center offers an excellent customer service. They do excellent job and woul I have 2016 Subaru Outback. I always go to this center for servicing. This center offers an excellent customer service. They do excellent job and would recommend this center for any service. More

Great service by Jason and the team I was shopping for a new car and Jason was very helpful showing me the Subaru Outback. Great service by Jason and his team. Will recomend to my friend I was shopping for a new car and Jason was very helpful showing me the Subaru Outback. Great service by Jason and his team. Will recomend to my friends More

Brake Emergency While Traveling While traveling from PA to Williamsburg for a family memorial service the Outback started flashing the Break light. Car had a recall and dealership i While traveling from PA to Williamsburg for a family memorial service the Outback started flashing the Break light. Car had a recall and dealership in PA had been waiting for parts for months. We parked the car on Friday night at a hotel around the corner from Stohlmans - went to Wmsburg for Sat and Sunday and made our way back to the car Sunday night. Monday morning called the dealership at home for advice about driving the car and they recommended it be checked before making the drive. Found Stohlman was close - drove over - talked to Nick who looked up the recall, had the parts, said he could do it that day. Took the shuttle back (thank you Kenny) to the hotel to wait until 4 when the car would be done. Knowing I was trying to get home Nick called at noon to say car was ready to go. No charge. Saved the day - literally. And, Nick recommended the tires be replaced - after my dealership told me they were good until winter. He was not trying to make a sale just safety minded- I agree they need replaced and will get it done. Great service for a non-customer. I'm on my 6th Subaru. Can't say enough about the service I received. More

Not trustworthy or worth the price I brought my Subaru in to troubleshoot a potential problem with my transmission. They couldn't reproduce the problem, but the error code for the check I brought my Subaru in to troubleshoot a potential problem with my transmission. They couldn't reproduce the problem, but the error code for the check engine light indicated that it MAY be a problem with a part that may mean that another part needs to be replaced. So they recommended replacing it--for $2600. I chose not to have that work done. They apparently also noted that I my control arm bushings were torn and that I needed new brake pads and rotors (another $1800+). I specifically asked about my transmission fluid and if it was checked, if the level was good, etc. They said it was all fine. A few days later, I did need to have that part replaced, but did so at another shop. They troubleshot the problem and were able to pinpoint it to the actual part and describe to me in detail what was wrong and how they knew that was what was wrong (something Stohlman could not do). They also quoted me $1500 for the same work that Stohlman wanted me to pay $2600 for--using the same new Subaru OEM part. They noted that the transmission fluid was solid black and that it was very noticeable. I asked them to check the control arm bushings and the brakes and they said that neither needed replaced (despite Stohlman claiming that they did). When I called back to Nick to ask him why the discrepancy, he was dismissive and told me I was wrong and that the other place wasn't using Subaru parts (which isn't true). On top of all of this, they had my name, address and phone number in their system from 10 years earlier and never even tried to confirm if the information was still correct (none of it was--including my name). My information has been updated in the Subaru database as well as the other Stohlman Subaru database, but apparently their systems don't link and their service reps only check to make sure they know what number to call you back at. I will never bring my vehicle back to this Subaru dealer for service. More

Exceptional, friendly and patient Everything was exceptional at this dealership. It was the third Subaru I had visited and while they were all friendly, Jason Robles was exceptional. Everything was exceptional at this dealership. It was the third Subaru I had visited and while they were all friendly, Jason Robles was exceptional. He was knowledgeable, practical, patient and anticipated my concerns. He helped me choose the model that was best for me and remained cheerful all throughout the process. I am a very senior citizen and it was the first time I was buying a car on my own and Jason helped me every step of the way. No one pressed me on either the price nor the add-ons. Sterling is an hour from me but I look forward to further interaction with the staff. More

Excellent Service Every Time Purchased two Subaru Foresters. One in 2015 and one in 2014. Whenever either needs servicing, the appointment times are always spot on, the Service Purchased two Subaru Foresters. One in 2015 and one in 2014. Whenever either needs servicing, the appointment times are always spot on, the Service Department personnel are professional and very accommodating. Service is always done correctly. More

Great people and service. Easy to deal with. Pleasant environment. Large inventory. Quick transaction. Terrific employees. Fernando was very attentive and helpful. I would defi Easy to deal with. Pleasant environment. Large inventory. Quick transaction. Terrific employees. Fernando was very attentive and helpful. I would definitely do business with him again. More