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Stohlman Subaru of Sterling

Sterling, VA

4.5
563 Reviews
Conveniently located in Sterling, VA, the team at Stohlman Subaru of Sterling understands the needs of customers in the Northern Virginia, Herndon, Ashburn, and Chantilly, VA, areas. At Stohlman Subaru of Sterling, we offer a searchable online inventory of new Subaru cars, like the Legacy, Impreza, Crosstrek, Forester, Outback, BRZ and WRX along with well-maintained used cars in Northern Virginia by today's top manufacturers. Come on in and schedule a test drive! Our sales staff will help you find that new Subaru or Certified Pre-Owned vehicle that you have been searching for. For years, the financial staff at Stohlman Subaru of Sterling has offered expert advice for those seeking an affordable Subaru car loan or lease in the Sterling, VA, area. Our service doesn't just stop there. Our local area customers can come in and take advantage of our knowledgeable Subaru service technicians and a fully-stocked inventory of Subaru auto parts in Sterling, VA.
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21736 Auto World Circle

Sterling, VA

20166

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Showing 563 reviews

February 24, 2020

Awesome high quality of service continues. Thank you for taking great care of my new Outback 2020. The car is an absolute dream. All of the options I desired. More

by ctolsdorfjr
Recommend Dealer
Yes
Employees Worked With
Heather Thomas
February 24, 2020

I’m in love with my new Subaru Outback but my experience in achieving this vehicle was amazing due to the customer service I received from Donald Lacy. DJ is professional, patient, kind, as well as a good More

by Henderson.joan54
Recommend Dealer
Yes
Employees Worked With
Donald Lacy, Aka Koffi, Nelson Pineda
February 23, 2020

Good people, My car was in shop for an extended period for a short block replacement due to failing the oil consumption test. Due to some issues with the part, it More

by jmvaughn03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
February 20, 2020

MAN, THEY REALLY HAVE THIS STUFF DOWN This is the second Subaru that Subaru of Sterling has serviced for us. . They treat you professionally and pamper the vehicle, usually within an ho More

by Zagloba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick, Service Advisor
February 10, 2020

High quality service department. On three occasions Stohlman has preformed recall service on my 07 Outback. Each time they lent me a car, giving me a chance to test drive a new car. More

by Muraena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Wimmer, Heather Thomas
February 09, 2020

Quick, efficient service provided. I've always been pleased with the quality and professionalism of the service I've received at Stohlman of Sterling in the 3 1/2 years since I purchase More

by Richard H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Wimmer, Heather Thomas
February 06, 2020

Efficient recall servicing Quick, responsive, no pressure. Turned around a recall procedure as promised. Better than experience with other service departments. Took care of all More

by THP_1302
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Wimmer, Heather Thomas
Feb 07, 2020 -

Stohlman Subaru of Sterling responded

And we would gladly do it again too! We understand nobody wants to come in for a recall, so we do our best to get it complete & correct the first time. We hope to see you for your next service... and not a moment sooner. Thank you for choosing Stohlman

February 04, 2020

Poor communication from both service tech staff and Service manager. There is obviously a disconnect between HR hiring and job requirements for customer facing positions More

by RG1976
Recommend Dealer
No
Employees Worked With
Tom Wimmer, Heather Thomas
Feb 07, 2020 -

Stohlman Subaru of Sterling responded

Sorry to hear about this poor communication. Tom has assured me he will work on the communicating skills, he did deeply apologize for the miscommunication. We hope to earn another chance at your next service visit.

January 30, 2020

I was so glad to find this dealership. Stohlman is a 1st class and beautiful dealership. I told them the car I wanted and explained I did not want to play the games my local dealership was doing to me More

by RaisrX
Recommend Dealer
Yes
Employees Worked With
Tommy Stith. 5 stars, Heather Thomas
Feb 07, 2020 -

Stohlman Subaru of Sterling responded

RaisrX we appreciate your loyalty & Tommy said your terrific customer - if he could, he'd give you 5 stars too! Fromeveryone at Stohlman, thank you for coming back, again and again.

January 06, 2020

Improve your Techs communication skills Talking to customers needs skills. Your employees need a lot of improvements in this regards. Train them on how to talk respectively to their customer More

by Inspection2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Wimmer
Feb 07, 2020 -

Stohlman Subaru of Sterling responded

Thank you for taking the time to leave this review. We stand behind the quality of work we do, our techs are certified for Subaru specifically. We will work on their communication skills - promise.

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