Stohlman Automotive - Service Center

I bought a Used car from this delaership, guess What?? the car went wrong after 4 days, the transmission failed, the brakes needed to be replaced, fron rotors needed to be replaced as well, engine mount n the car went wrong after 4 days, the transmission failed, the brakes needed to be replaced, fron rotors needed to be replaced as well, engine mount needs replacement, coolant hoses, Idle control valve failure, After having the problem, i got it checked bya honda dealer, and they estimated $ 8,500 of work to be done. Thank god they put me on a 90 day warranty, but the warranty denied the claim because they said they were pre-existing condition, so they would not cover it, since this was a delaer warranty i had to step on ther toes to get this repairs done.I called them , brought the car in, they said they didn't know what was gonna happen, finally, they probably lied to the warranty company saying that the vehicle was fine at time of sale. Finally after the warranty company approved the claim, they "said" they repaired the transmission, but guess what, no receipt at all for the work, this is incredible, the warranty company paid them and they don't give me any receipt for what they were supposed to do. So Stay away from this dealership, if a knew before they were a ripoff, i would promised myself not to come to this dealer. And I already did promise myself not to come back to this dealership, they have lack of service, they don't care about anything once you've come out of their lot. STAY AWAY FOR REAL YOU ARE GONNA BELIEVE ME IF YOU COME TO THIS DEALER AND BUY CARS OR GET SERVICE FROM THEM. More

My 2003 Passat is definitely of very bad quality. I was told the famously problematic coils has been changed before I purchased it as a new car (from another vw dealer), still had coil problems after I bou told the famously problematic coils has been changed before I purchased it as a new car (from another vw dealer), still had coil problems after I bought it, which brought me back to the dealer's so many times, even the shuttle driver at the dealer's knows me and wish me do not have to go back again. Now warranty expired, I was in the dealer's for a factory recall on the coils again. On top of that, they said I have two light bulbs went out that'll cost $35, and another $800 worth of other repair, which I decide to do at other cheaper place. When I pick up my car, I was told $35 is for each bulb, including one in the back that I could have just change myself if I had known that it'll cost so much. Let's say it was my mistake to believe they'll change two bulbs for $35, what made me really upset is their attitude, just like the previous reviewer said, basically "pay up and get the xxxx out of here!". Since the warranty expired, they can always find something seriously wrong with my car. Last time they gave me an estimate of something cost more than $1000, I end up fixed it for $200 at another place. I used to like this car so much that, 3 years into having it, after many trips to dealer's for repair, I still tell my friends I don't regret getting it. But by this point, I totally understand why some people buy a boring but very reliable car. Not only there's a time/money cost every time you go back to the dealer's to fix something, they also make you feel bad, almost as if intentional. This is definitely my last vw car. More

This place is a rip off. I had a very bad experience with their service department. They recommeneded and charged me for transmission flush, coolant flush etc, etc. about 6 months later, I took my car to an their service department. They recommeneded and charged me for transmission flush, coolant flush etc, etc. about 6 months later, I took my car to another service station and found that they never did any of the work that they charged me for. Complete Rip Off. Also the guy who dropped me off at work when I left my car was very rude and asked for a big tip in a very unprofessional way. I would rather get my car serviced at a gas station rather than these guys! More

It's no secret the people who work at service departments of car stealerships are not the most honest people but the service people at Stohlman VW are jerks who will lie, intimidate, and tell you to "pay up of car stealerships are not the most honest people but the service people at Stohlman VW are jerks who will lie, intimidate, and tell you to "pay up and get the xxxx out of here!" I brought my car in because it was having transmission problems. While shifting the car would jerk. However, the 4yr/50k mark had just barely passed so I was only left with the powertrain warranty. I had always had my car serviced at Stohlman (and payed them lots of money in the process) so the check-in process was simple. Ten minutes after I left the dealership I got a call from the service advisor (Brent) telling me to come back so I would pay the $98.00 diagnostic fee. When I told him he should have told me this while I was in there signing the papers he told me I had no choice otherwise they would not look at the car. When I asked for the service manager he said "Why are you threatening me?" What a fool. This guy was just trying to cover up his mistake which later after talking with the service manager (Joe) we both confirmed it was his mistake. A couple of hours later I got a call back from another service advisor (Jack) telling me there was a problem with the transmission and that it needed two parts to be fixed. I had to pay for the first part ($260.00) and the powertrain would cover the second part. When I told him both parts should be covered under the warranty he said I was lucky not to pay the $98.00 diagnostic fee and should just accept the charge. According to him "I had no other choice otherwise I will have more problems if I left the dealership without accepting their offer." Without much choice and unable to get in touch with the service manager I agreed. After doing some research and calling other dealers in the area I found out the part they were charging me only cost $100 at most - installed. Just because they did not charge me the diagnostic fee they were charging me double what other dealers were charging to change a simple part which I could have changed myself. When I went in to pick up my vehicle I saw Jack and asked to speek with Joe who was in his cozy office. I told Joe "please help me out, times are rough, I have always had my car serviced with you guys so please cut me some slack this time. The powertrain warranty is very subjective and you could have this part covered under the warranty." He said "I could do that but we've already written the paperwork." With Jack standing next to me telling me to pay up Joe looked at me and said "Just pay up and get the xxxx out, I have had enough of your bickering." My jaw just dropped and I payed and left. Bottom line is, take your business somewhere else. The people are Stohlman are jerks who don't care about you. More

Bought a new Tauareg from Stohlman in 2004 and have regretted it ever since. Car has been in the shop more times in the three years under warrented than all my previously owned cars combined. I've ta regretted it ever since. Car has been in the shop more times in the three years under warrented than all my previously owned cars combined. I've takend the car in 9 times to fix the tire pressure monitoring system - they can't turn it off and to this day it still does not work. Tried VW America to no avail. Car just came off warrenty and I took it in for 1) tire pressure monitor not working, 2) window shade not retracting, 3) headlight washer cover fell off while driving (second one at a cost of $120 per plastic cover), 4) dash lights stopped working, 5) airbag light on indicating problem, and 6) ticking noise under dash. Just got a call from service, total cost with 40k service is $3100 and they recommend changing my vbelt for another $240 and flushing coolant for $240. This is for a car with 38,000 miles that I have had serviced everytime at Stohlman and has been garage parked and never off road. Called Lindsay VW in Sterling, their cost is about $1000 less for the same work and they think the airbag light just needs to be reset. I would strongly recommend not buying a car from Stohlman and absolutely not having one serviced there, or at a minimum, get another quote before you have any work done there. I live one mile from Stohlman and will be driving out to Sterling after this experience. More

My wife went for an oil change and tail light. The service writer came back claiming there were oil leaks and hoses that had to be changed for a total bill approaching $1000. We've had no leaks or ev service writer came back claiming there were oil leaks and hoses that had to be changed for a total bill approaching $1000. We've had no leaks or even low fluid levels. We asked to see the issue, we were told we couldn't see it because it was internal. They were totally unable to explain the issues when I showed. The drain plug they returned as being damaged had clean threads. All this challenges the credibility of the service operation for the second time. About a year ago Stohlman claimed another problem, which we had another mechanic also check. He couldn't find anything, even after we showed him the write-up from Stohlman. Doubt we'll be back to this operation. More

From my point of view, this dealership is a bunch of rip-off artists. I have dealt with them since 1982, and have purchased two new cars, several used, and have taken family members to purchase used and rip-off artists. I have dealt with them since 1982, and have purchased two new cars, several used, and have taken family members to purchase used and new cars. I took my sister there and she bought a new 2005 Eclipse. At 12,000 miles she had trouble with her lighter socket, and she took it in. They told her it was not covered, and since she had plugged a GPS into it, she was to blame for the damage. They told her it would take a whole new unit to repair at a cost of over $400. I told her to call the Mitusbishi Manufacturer, and they told her it "should be covered"...so, she called Stohlman back and they told her to bring it in. This time they told her it was only a "bent prong" and they could fix it very quickly. They did not, however, refund the $100 plus she had already spent towards repair of the socket. How did it go from needin a whole "unit" to just a "bent prong"? One more incident: My daughter's 2001 Eclipse (purchased there) was brought in for normal maintenance. They called and said it need many repairs, and the total was well over $1000.00! She refused and we took it to Dranesville Auto. They did the maintenance, and the total charge was a little over $200. They did not find evidence of the oil leak (told by Stohlman) or the "bad hoses" all needing replaced. Interesting. OH..did I mention they add a lot of "little" things, and when I finally had it and pitched a fit, the service manager came out and "waived" the other costs. I am convinced that this dealership has bilked millions of dollars through the years from customers (me, included before I quit trusting everything they said), and continue to do so. I would never, ever use them for sales or service, in spite of the many years and probably $100,000 dollars spent on new cars and used cars. To me, the are a bunch of dishonest people out to make a buck however they can. More

5/29/07 I purchased my 2006 Passat via Inernet sales 5/29/07 I purchased my 2006 Passat via Inernet sales group. I have taken the car in for numerous small "fixes" and regular service, I am very satifi 5/29/07 I purchased my 2006 Passat via Inernet sales group. I have taken the car in for numerous small "fixes" and regular service, I am very satified with the service. Now the product and VW of America's customer service, well that is a different story. The workmanship is not stellar (evidenced by the need to perform "recall" repairs and/or updates) ; the corporate office's follow-up customer service training etc is lacking... but I like the looks of he car, the ride and the implied safety features. In summary. VW Stohlman has very good customer servie, VW of America could learn customer servie from Stohlman More

I would never recommend anyone buy any of VW's piece of crap cars. They are the worst made cars on the road. My 2001 Jetta was in for service a week after I bought it because of a faulty master cylinder. crap cars. They are the worst made cars on the road. My 2001 Jetta was in for service a week after I bought it because of a faulty master cylinder. From then on for the 2 years that I had the car, it was in about 20 other times. What a piece of junk. My advise to all in this country who has just elected for 4 more years of xxxx, is never to buy a VW. I would rather have a Ford. More

All those people with good experiences, well you got lucky! My wife bought her '02 Passat from this dealership. They ripped her off on the price (I was off-shore on duty), when I came back I was disappo lucky! My wife bought her '02 Passat from this dealership. They ripped her off on the price (I was off-shore on duty), when I came back I was disappointed but didn't express the feeling too much. Afterwards when we have had gone there for servicing, the crew has always been rude, they are not helpful and they treat you like an un-valued customer. Once we dropped off the car for repairs and it came back with a dent in the rear bumper. Took them more than 2 days to fix that and NO LOANER CAR ever. That was there big selling point to my wife, we will have a loaner car anytime you need repairs. Now my wife has to drop the car off for 3 days for them to fix a clucking noise and STILL THEY ARE NOT GIVING HER A LOANER CAR. THEY ARE A BAD BAD BAD dealership. More