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71 Reviews of Stohlman Automotive - Service Center
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August 08, 2016
Excellent Service Starting with Carroll Prince who sold me my 2010 Subaru Forester - He explain every inch of the car to me, showed me a few on the lot but I settled fo Starting with Carroll Prince who sold me my 2010 Subaru Forester - He explain every inch of the car to me, showed me a few on the lot but I settled for a color that had to be brought to Tyson's from another location, he sends me birthday and other occasions cards every year, he is extremely pleasant and I have recommended him to many of my friends and if I need a newer model I will definitely see him. Carlos and Victor are my Service representative's who take care of my visits, they explain when I need something besides the oil change and provide me with the written report of results from battery to tires and other parts of the car. I would not change Stohlman Subaru for another dealer. Susie King More
by sking
August 05, 2016
Customer Comes First Bought a 2012 Subaru Forester from Stohlman. After about a 20 months I noticed oil consumption beyond the norm. Searching the Internet I found a Cla Bought a 2012 Subaru Forester from Stohlman. After about a 20 months I noticed oil consumption beyond the norm. Searching the Internet I found a Class Action lawsuit explaining a possible manufacturing problem of its "Short Block (engine)". In the TSB it described a test which Stohlman was happy to initiate. After 2450 miles I had used 2+ quarts of oil. When presented with the results, Stohlman immediately order a new 2015 engine block and handled all the replacement at no charge. So now my 2012 has a 2015 engine and it is running well. They also gave me a whole bunch of oil to cover my usage for 2+ years. They have been always helpful explaining what is being serviced and why. It is nice to be able to trust a dealership. Jim M. More
by CustomerExperience
November 25, 2015
Great Service I was having my car serviced and wasn't able to pick it up until after hours. J Trent Norris was able to help me get my car and was extremely helpful I was having my car serviced and wasn't able to pick it up until after hours. J Trent Norris was able to help me get my car and was extremely helpful. Thank you, I really appreciate it More
by franco
Employees Worked With
Trent Norris
September 15, 2015
terrific help with servicing car (defective tires) The service department of Stohlman is the best I have encountered in the DC area. The service advisors are most helpful, and try to figure out best h The service department of Stohlman is the best I have encountered in the DC area. The service advisors are most helpful, and try to figure out best how to make the customer happy. I have a car with tire problems, and now am using some test tires to be sure that they will work for me. Thanks to my advisor Mike Parrelli for helping me out. More
by LAF
Employees Worked With
May 27, 2015
Awesome Sales Rep and Service Rep Looking for an Awesome Sales Representative? Javan Jackson, from Stohlman VW, fit the bill for me. He is low on pressure ~ high on responsiveness. Looking for an Awesome Sales Representative? Javan Jackson, from Stohlman VW, fit the bill for me. He is low on pressure ~ high on responsiveness. He made the task of purchasing a new car and subsequently maintaining it — easy and painless. I highly recommend him! I also had an excellent service experience. I called VW Stohlman for help in resolving a problem in unlocking my car. "Sharon" was not only professional, but was so calm that she kept me calm. It was 90+ degrees & I was near panic mode. Sharon assisted me to trouble shoot the problem (my error not a VW problem) without making me feel bad. Otherwise, my car only needed an annual check up. Jack and Mike explained answers to all of my questions and the car passed with flying colors. I highly recommend Stohlman VW. More
by Balducchi
February 23, 2015
great start to a lasting relationship with Stohlman This was my first visit with Stohlman and I brought in my 2015 STI for "her" first oil change. The visit from start to finish was nothing but great. This was my first visit with Stohlman and I brought in my 2015 STI for "her" first oil change. The visit from start to finish was nothing but great. Ahmad was extremely friendly and knowledgeable and my oil change took no longer an hour. This was my first but Stohlman will always have my business. More
by jpfsunga
December 27, 2013
I started to use their services in 2007 when I had a Subaru. Now I have VW Golf and not even though twice before choosing to keep using their services! Great service performed by professional, competen Subaru. Now I have VW Golf and not even though twice before choosing to keep using their services! Great service performed by professional, competent and amazingly friendly people. Keep up the excellent work. More
by AcaciaRubrav
Employees Worked With
Tyler Van Pelt, Julio Rodriguez
September 26, 2013
Bobby Scalise is a Superior Sales Representative. I purchased my car in December 2011. My original Service appointment was the first time I met Bobby. Since day one, he has been very polite, kind , c purchased my car in December 2011. My original Service appointment was the first time I met Bobby. Since day one, he has been very polite, kind , courteous and knowledgeable. He is very respectful and always greets me with a smile. When questions are asked he always makes sure I understand and has helped me to make decisions about what what options I should take. Bobby also makes sure that I have transportation and that my car is washed even if I do not ask. I know that Bobby is going to take care of me when I come in for service. I live in Woodbridge Va and have a Voltzwagon Dealer around the corner from where I live, but will always make my service appointment with Bobby because I know he cares. He treats me like one of the family. Congrats Bobby for a job well done. More
by blessedand
August 22, 2013
Dealer provided excellent customer service for replacement of a tire on a brand new Subaru. After only a few hundred miles, I managed to get a nail in the sidewall of my new tire. No one else ha replacement of a tire on a brand new Subaru. After only a few hundred miles, I managed to get a nail in the sidewall of my new tire. No one else had tires available, but the dealer's parts dept ordered the tire and then provided a service vehicle loaner when the replacement tire was going to take 2 days to arrive. The service department was very efficient and helpful. I just wish the tire had not been so expensive. More
by paxe
August 19, 2013
Brought my WRX in for service and linked up with Ahmad. Ahmad effortlessly took care of a clutch/transmission issue that was covered under warranty. The entire process from initial paperwork to picking up Ahmad effortlessly took care of a clutch/transmission issue that was covered under warranty. The entire process from initial paperwork to picking up my car was seamless. The shop foreman Arvin also involved himself during the process and kept well informed throughout the process. More
by kromeDC5
Employees Worked With
Arvin (shop foreman)
