Stohlman Automotive | Page 17

Chris LaPorte - great! Chris LaPorte was a great sales associate. He's so knowledgeable, friendly, very accommodating with all of our car wishes. He was a big help - great t Chris LaPorte was a great sales associate. He's so knowledgeable, friendly, very accommodating with all of our car wishes. He was a big help - great to work with and we would HIGHLY recommend him! More

Very attentive! He goes above and beyond to take care of his customers. He followed up and found the right vehicle we were looking for. He definitely takes care of He goes above and beyond to take care of his customers. He followed up and found the right vehicle we were looking for. He definitely takes care of his customers. Highly recommend doing business with. More

Alan Soon After a slight mishap in my original attempt to purchase a car, Alan took over my account. He provided me with constant updates on the arrival of my n After a slight mishap in my original attempt to purchase a car, Alan took over my account. He provided me with constant updates on the arrival of my new car, double checking it had all the features I wanted, and making the order and delivery process clear. When pick-up day arrived, he was warm and friendly, went over every thing I needed to know, and made the overwhelming process of purchasing a car smooth and easy. Thank you so much, Alan! More

Excellent experience I recently purchased a certified pre-owned Subaru from Stohlman VW/Subaru. I rushed the sale (they didn't even have pictures up with the listing on th I recently purchased a certified pre-owned Subaru from Stohlman VW/Subaru. I rushed the sale (they didn't even have pictures up with the listing on their website) to try and secure the vehicle. A few things got missed as a result. BUT I am a big believer that it's not perfection that matters, but how mistakes are handled. I left the dealership with no plates (big whoops) but the sales rep replied to my text message right away, on his day off, and drove to my work ASAP to install the temporary plates. I paid cash for the car so I was worried that after I realized there was a small cosmetic crack in the bumper, which I failed to notice, that the dealership would have washed their hands of me - after all, the sale was made. This was not the case at all. The bumper was repaired, along with a reset on the automated trunk opening button, which was probably thrown off by my user error. I was not charged for any of the repairs, and was even given a loaner car while the work was performed. All of these things may have been avoided if I wasn't so rushed about the purchase. And all the issues were rectified within days. All things considered, I am very pleased with the experience, and would not hesitate to recommend Stohlman BECAUSE the staff wasn't afraid to admit that they made mistakes, and skipped straight to the part where solutions were in full swing. Amazing customer service throughout my contact. Well done! More

Bought first car I'm graduating from college in Washington, DC, and for the next two years I'll be working with Teach for America (TFA) in Appalachia (Eastern Kentucky I'm graduating from college in Washington, DC, and for the next two years I'll be working with Teach for America (TFA) in Appalachia (Eastern Kentucky). This summer, I'll be spending a week in Kentucky, five weeks in Mississippi, and then another week in Kentucky before I have any permanent address. I've never owned a car before. As you might imagine, this is a complicated situation. Without a permanent address, it's hard to buy a car because I can't register it. Since I'm moving, I need to ultimately be registered in Kentucky - also difficult without an address there (yet). I'm on my mom's insurance policy as a driver, but legally car dealerships can't sell you a car unless you are the policyholder. It seemed prohibitively difficult to buy a car. Then, we called Stohlman Subaru. We talked to Patrick Lester, who said to us "Don't worry - we will find a way to make this work no matter what. Let us handle the details." He checked with his manager and their financial team before we even arrived, and had several alternative options for us in terms of how we could actually purchase the car when we walked in the door. He was friendly, personable, and knowledgeable, and made everything as easy as possible. Everyone we interacted with was incredibly kind and professional, and all of the staff went above and beyond to make sure we could purchase the car, and that I was getting the right car for what I need. I would absolutely recommend this dealership to anyone thinking about getting a car - or anyone with a complicated situation like me. More

Great Experience working with Alan Soon This was my first time buying a car and my Dad told me about his past experiences, which didn't seem to be too enjoyable. Working with Alan Soon was This was my first time buying a car and my Dad told me about his past experiences, which didn't seem to be too enjoyable. Working with Alan Soon was great! We agreed to a deal after only a few emails, and he had me in and out after only an hour and twenty minutes when I came to pick the car up. Everyone was very nice and service oriented. It was an enjoyable experience and I suggest that anyone looking for a Subaru goes to Stohlman before going anywhere else. More

Excellent experience We bought our first Subaru car and it was great experience buying the car. We got the best price and service . Alan helped us in each step. We highly We bought our first Subaru car and it was great experience buying the car. We got the best price and service . Alan helped us in each step. We highly recommend Stohlman Subaru & Dont forget to ask for Alan. More

Second car bought from Stohlman Chris La Porte was extremely helpful and made my car buying experience so much easier than previous cars I have had to buy. He was straight forward, Chris La Porte was extremely helpful and made my car buying experience so much easier than previous cars I have had to buy. He was straight forward, worked with me and my schedule, had the specific car I was looking for ready to be test driven when I arrived. I fell in love with the Outback 3.6R Touring; I dropped in last minute on my way home from MD friday night and he was happy to let me test drive it before they closed. We worked numbers the next day and no one could beat the price that was given to me; no brainer I bought the car that day (Saturday) and was out the door within an hourish. Such a quick and easy transaction; extremely impressed and happy with the service that was provided and I highly recommend people to go to Chris when looking to buy a new Subaru. I already recommended him to a client at work who is interested in test driving an Outback themselves and gave them his card. I know he will take care of anyone I send over his way! Thank you again for making everything easy and not trying to upsell me when I already knew what I was looking for. More

Alan Soon It truly was a pleasure to work with Alan Soon at Stohlman. He was very knowledgeable and helpful. He took me on a test drive so I could really see ho It truly was a pleasure to work with Alan Soon at Stohlman. He was very knowledgeable and helpful. He took me on a test drive so I could really see how the car handled. I did not feel any pressure from Alan to buy a car, but I ended up buying a car the first time I met him. I was very comfortable with working with him. The entire staff at Stohlman's was friendly and pleasant to work with. I would highly recommend Alan to anyone who is looking for a car and does not want the typical pressured sales pitch we're so used to in sales. More

Alan Soon When my wife and I walked into Stohlman Subaru yesterday (May 20th) we were met by Alan Soon. In my weeks of car shopping, I had grown weary and wary When my wife and I walked into Stohlman Subaru yesterday (May 20th) we were met by Alan Soon. In my weeks of car shopping, I had grown weary and wary of high pressure sales people. Alanna's learned to get his point across without portraying the prototypical “car salesman.” I went beyond the stereotypical buyer personification by peppering Alan with many questions as well as spilling the hot cup of coffee he had provided me all over his desk. Alan maintained his cool and calm demeanor (along with his prowess with a mop) explaining to us not only the virtues of the Subaru, but that perhaps it might be worth waiting a few months until my current Toyota lease expired before a bought a new car. We did not leave Stohlman with a new Subaru yesterday, but we will be back to the dealership, and Alan Soon, in a few months to make that purchase. Thank you Alan Soon. Ira and Jane Mellman Washington Grove, Md More