Stohlman Automotive

Dishonest Salesman Just starting a relationship by investigating a new VW and very interested in going back to Stohlman after 17 years of owning VWs from there. To put i Just starting a relationship by investigating a new VW and very interested in going back to Stohlman after 17 years of owning VWs from there. To put it simply, Nermin told a lie (was not truthful) to my family. I am shocked. There is never a reason for dishonest behavior. I have replied to him and the Stohlman management team. This cannot be 'undone'. I am saddened and do not feel comfortable with doing any business there again. More

Knowledgeable and professional I bought my Subaru from Bernadette and Stohlman Tysons even though there are Subaru dealers closer to my home. I would not hesitate to buy another veh I bought my Subaru from Bernadette and Stohlman Tysons even though there are Subaru dealers closer to my home. I would not hesitate to buy another vehicle from Bernadette. Even though the dealership was quite busy on that day, I was in and out with my new Subaru much faster than expected and faster than my experience with other DC Metro dealers. She was polite, considerate, professional and very knowledgeable without being pushy. More

Great car buying experience! It had been many years since I had bought a car, and I was dreading the process. Javan made it a breeze. His detailed knowledge, good humor, and pro It had been many years since I had bought a car, and I was dreading the process. Javan made it a breeze. His detailed knowledge, good humor, and professional approach--never pushing but always helping--made the experience actually enjoyable. I'm so excited to be driving around my Golf GTI! Before arriving at this dealership I had visited several others and had driven a number of other cars. Here, I was instantly at ease with Javan--he knew what I needed and now I'm in it. The rest of the staff was also helpful and efficient, making it all easy. More

Excellent experience This was my first time buying a car, and from the start, Chris was not only extremely enthusiastic about helping, but totally friendly and transparent This was my first time buying a car, and from the start, Chris was not only extremely enthusiastic about helping, but totally friendly and transparent every step of the process. He knows all the cars back-to-front, inside and out (probably in reverse as well) and walked us through every step from the beginning to make sure we knew everything about the cars before coming to a decision. The price was more than fair, and overall, thanks to his hard work, the process of buying the car could not have been smoother! More

Chris LaPorte - great! Chris LaPorte was a great sales associate. He's so knowledgeable, friendly, very accommodating with all of our car wishes. He was a big help - great t Chris LaPorte was a great sales associate. He's so knowledgeable, friendly, very accommodating with all of our car wishes. He was a big help - great to work with and we would HIGHLY recommend him! More

Very attentive! He goes above and beyond to take care of his customers. He followed up and found the right vehicle we were looking for. He definitely takes care of He goes above and beyond to take care of his customers. He followed up and found the right vehicle we were looking for. He definitely takes care of his customers. Highly recommend doing business with. More

Alan Soon After a slight mishap in my original attempt to purchase a car, Alan took over my account. He provided me with constant updates on the arrival of my n After a slight mishap in my original attempt to purchase a car, Alan took over my account. He provided me with constant updates on the arrival of my new car, double checking it had all the features I wanted, and making the order and delivery process clear. When pick-up day arrived, he was warm and friendly, went over every thing I needed to know, and made the overwhelming process of purchasing a car smooth and easy. Thank you so much, Alan! More

Bought first car I'm graduating from college in Washington, DC, and for the next two years I'll be working with Teach for America (TFA) in Appalachia (Eastern Kentucky I'm graduating from college in Washington, DC, and for the next two years I'll be working with Teach for America (TFA) in Appalachia (Eastern Kentucky). This summer, I'll be spending a week in Kentucky, five weeks in Mississippi, and then another week in Kentucky before I have any permanent address. I've never owned a car before. As you might imagine, this is a complicated situation. Without a permanent address, it's hard to buy a car because I can't register it. Since I'm moving, I need to ultimately be registered in Kentucky - also difficult without an address there (yet). I'm on my mom's insurance policy as a driver, but legally car dealerships can't sell you a car unless you are the policyholder. It seemed prohibitively difficult to buy a car. Then, we called Stohlman Subaru. We talked to Patrick Lester, who said to us "Don't worry - we will find a way to make this work no matter what. Let us handle the details." He checked with his manager and their financial team before we even arrived, and had several alternative options for us in terms of how we could actually purchase the car when we walked in the door. He was friendly, personable, and knowledgeable, and made everything as easy as possible. Everyone we interacted with was incredibly kind and professional, and all of the staff went above and beyond to make sure we could purchase the car, and that I was getting the right car for what I need. I would absolutely recommend this dealership to anyone thinking about getting a car - or anyone with a complicated situation like me. More

Great Experience working with Alan Soon This was my first time buying a car and my Dad told me about his past experiences, which didn't seem to be too enjoyable. Working with Alan Soon was This was my first time buying a car and my Dad told me about his past experiences, which didn't seem to be too enjoyable. Working with Alan Soon was great! We agreed to a deal after only a few emails, and he had me in and out after only an hour and twenty minutes when I came to pick the car up. Everyone was very nice and service oriented. It was an enjoyable experience and I suggest that anyone looking for a Subaru goes to Stohlman before going anywhere else. More

Excellent experience I recently purchased a certified pre-owned Subaru from Stohlman VW/Subaru. I rushed the sale (they didn't even have pictures up with the listing on th I recently purchased a certified pre-owned Subaru from Stohlman VW/Subaru. I rushed the sale (they didn't even have pictures up with the listing on their website) to try and secure the vehicle. A few things got missed as a result. BUT I am a big believer that it's not perfection that matters, but how mistakes are handled. I left the dealership with no plates (big whoops) but the sales rep replied to my text message right away, on his day off, and drove to my work ASAP to install the temporary plates. I paid cash for the car so I was worried that after I realized there was a small cosmetic crack in the bumper, which I failed to notice, that the dealership would have washed their hands of me - after all, the sale was made. This was not the case at all. The bumper was repaired, along with a reset on the automated trunk opening button, which was probably thrown off by my user error. I was not charged for any of the repairs, and was even given a loaner car while the work was performed. All of these things may have been avoided if I wasn't so rushed about the purchase. And all the issues were rectified within days. All things considered, I am very pleased with the experience, and would not hesitate to recommend Stohlman BECAUSE the staff wasn't afraid to admit that they made mistakes, and skipped straight to the part where solutions were in full swing. Amazing customer service throughout my contact. Well done! More