Stohlman Automotive

The dealership did everything they could to accommodate my situation. In the end, I was able to get a car that I like and works for me budget wise. my situation. In the end, I was able to get a car that I like and works for me budget wise. More

Nermin was fantastic... easy going, and professional. This dealership is inviting, clean, and comfortable. I like that the salesmen and customers are sitting right in the window. You can see the happy fa This dealership is inviting, clean, and comfortable. I like that the salesmen and customers are sitting right in the window. You can see the happy faces! They offer a great price up front and don't waste your time. More

I have bought 2 Subarus from Tom for the last 6 years and I love the service he provided. Ho hassle, no gimmick. You can negotiate the price via the internet before stopping by at the dealership. I would rec I love the service he provided. Ho hassle, no gimmick. You can negotiate the price via the internet before stopping by at the dealership. I would recommend this dealership to anybody in the area. The service is impeccable. More

Today, I just took delivery of the very first car I purchased. I moved to the US a few years ago and have always lived and worked in the DC area. The public transport has worked well for me as well a purchased. I moved to the US a few years ago and have always lived and worked in the DC area. The public transport has worked well for me as well as Zipcar during times when I needed a car; but my new job assignment has dictated me to secure a vehicle. I looked at different makes, models, and trims for new as well as used cars. I also deliberated on whether I should buy or lease. After a lengthy personal planning, I decided to buy a brand-new Volkswagen CC in black exterior and interior. I contacted four VW dealers in the area. All four responded by e-mail and followed-up with phone calls. Of all the four, I felt most comfortable dealing with Nirman Hadzihasanovic of Stohlman. He was very friendly, knowledgeable and accommodating. He responded to my e-mail and voice messages in a timely manner. We did most transactions by e-mail and phone until today when I got the vehicle. He even picked me up at the metro station to bring me to their dealership. He promised that things will be ready and easy --- and it really was! My work has always been in frontline customer service and I would say that Nirman does an above-excellent job. I also would like to commend Hesham Kamal for a great job in explaining about financing and warranty. He made going through all those documents an easy part of the buying process. Overall, I would say that my experience with Stholman VW was smooth, straightforward, and uncomplicated. I would highly-recommend this dealership. More

Requested quotes from multiple Volkswagon dealers in the DC area and Stohlman returned the lowest prices for the Routan SEL I was interested in. Upon my visit, Nermin calmly helped me in the transaction an DC area and Stohlman returned the lowest prices for the Routan SEL I was interested in. Upon my visit, Nermin calmly helped me in the transaction and went over the features and functions of the vehicle. At no time did I feel pressured and the staff was more than helpful. I walked in with a Pre-Approved (Blank Check) financing and opted to allow Stohlman the oppurtunity to beat my rate and they did. Truly happy with transaction and service. Will do business with Nermin and Stohlman Auto again - Ron More

Stephan is friendly, patient, courteous, and low-key. My wife and I made multiple trips to the dealership and looked at several vehicles. We drove the one we finally bought. Stephan was always cheerful and wife and I made multiple trips to the dealership and looked at several vehicles. We drove the one we finally bought. Stephan was always cheerful and accommodating. We never felt any pressure to make a decision. It was a pleasure doing business with him. More

I've purchased about 15 new cars over the years and this was by far the easiest. purchased and by far best experience. Communication was timely and complete, the process simple. I left the dealership ve was by far the easiest. purchased and by far best experience. Communication was timely and complete, the process simple. I left the dealership very happy with the vehicle I selected and, most importantly, fully confident that I left with the great price and service. These issues are in contrast to most experiences I have had with dealers over the years. I haven't had the vehicle long enough to assess their service department, but all indications from other customers while I was there, as well as looking into the maintenance bays, seemed to reflect that the service department will be very good as well. I highly recommend the dealership. I worked primarily with Joe Everett and Matt (don't know last name). I did not finance the purchase, so cannot offer any comments on that process. More

I spent time with Nermin leading up to the purchase and because Nermin was unavoidably away when we were trying to draw the purchase to a close, Paul at that time. Two very different personalities, both v because Nermin was unavoidably away when we were trying to draw the purchase to a close, Paul at that time. Two very different personalities, both very knowledgable about their product and both displayed the most important traits in this kind of transaction: (i) they let their product sell itself and (ii) they took care to listen to the customer's questions and respond with meaningful information. Oh to be sure, they volunteered useful information, also and took the time to let our discussions run their course rather than watching the clock. You know, I wrote up above that pricing was "great," but of course that kind of survey question is plainly silly. The important attribute was that I left feeling fairly treated, even though it's obvious in this kind of transaction that their knowledge is superior to the customer's knowledge. More

We were in and out of the dealership in record time with a great deal on the car that we wanted. We'll be back for sure when it comes to service and any other vehicle needs we may have. Thanks! a great deal on the car that we wanted. We'll be back for sure when it comes to service and any other vehicle needs we may have. Thanks! More

The pricing and location were OK. Other than that, I was not impressed by anything else. Customer Service: After test driving, Anson sat me down and just stared at me waiting for me to talk. We negotiat not impressed by anything else. Customer Service: After test driving, Anson sat me down and just stared at me waiting for me to talk. We negotiated price and greed upon a price. At this point he had to go get "approval" from his manager on the price. The price we agreed upon was rejected. Ok, I understand not everyone has final decision on the price, but many car dealerships I've been to give this power to all their salesmen. They should really disclose that whatever price you agree upon with them has to be approved by a manager. Throughout this, he was direspectful and was even standing up talking to me while I was sitting. Correspondence: I did some shopping around and found the same cars for better prices. I emailed this information to him. He completely ignored the places with better prices (except 1 place where he corrected me on something) and continued to say that they have better prices, which was obviously incorrect. They would not lower the price more. In fact, he then INCREASED the original price they offered. How would someone expect to get business by increasing the price after being shown that other dealers have better prices?! I'm not even joking about this... Refund: I had already put a $500 deposit to hold the car. I told Anson that I wont be buying the car because I found one that had more options and was still cheaper than their offer (which is completely true). He said he would refund me the same day. Almost a week went by and I had no refund on my credit card. I called them back and they told me it had been "overlooked" at which point they finally refunded me. More