Stohlman Automotive

This is the 4th car I have purchased from this dealership and they have always been very good to me. I like the attention to detail and the quality of the service I get. and they have always been very good to me. I like the attention to detail and the quality of the service I get. More

consistantly pleasant, helpfull, and effective in all our dealings. I have been dealing with Stohlman since 2004 with the same favorable experience. they remain my prefered dealer. dealings. I have been dealing with Stohlman since 2004 with the same favorable experience. they remain my prefered dealer. More

No Pressure. No gimmicks. We told Nora what we wanted…make, model, color and options. Nora did his absolute best to get us a great deal on our preowned vehicle. We traveled six hours to purchased wanted…make, model, color and options. Nora did his absolute best to get us a great deal on our preowned vehicle. We traveled six hours to purchased this vehicle. We even got some delicious coffee while we were waiting. The trip was well worth it! More

I bought new VW from this dealer couple of weeks ago. I I bought new VW from this dealer couple of weeks ago. I am very satisfied with my purchase and the experience. The sales consultant I worked with was I bought new VW from this dealer couple of weeks ago. I am very satisfied with my purchase and the experience. The sales consultant I worked with was Paul. Communication was excellent. He always returned calls, and called me back without me calling, both before and after the purchase (needed to bring the car back, a day after I bought it, for splash guards installation). Compared to other dealers I had dealt with previously, my experience with Stohlman so far has been excellent - no pushing and pressure to sell you things you do not want, very friendly and accommodating. I do not know how servicing the car at Stohlam will be. I hope it will be the same or at least comparable. More

I took my '07 Outback in for a 60k mile service yesterday. I also asked them to look at a vibration in the steering wheel I had noticed when driving at higher speeds. I don't have any major complai yesterday. I also asked them to look at a vibration in the steering wheel I had noticed when driving at higher speeds. I don't have any major complaints, but their customer service was rather sloppy and a bit disingenuous. First, I told the gentleman who scheduled the service that I wouldn't need the oil changed because I had just had that done. Apparently the message was not passed along, and they performed the completely unnecessary service anyway. Even if the message wasn't passed along, one would think that the perfectly clean, brand new, oil would be a clue. I had also told the scheduler that my check engine light was on because of a loose gas cap, something which had happened before and which I had zero concern about. But when the sales representative called me to tell me how the service was going, it was clear that this information was not relayed either, and he tried to make it sound like they had caught some big problem until I told him it had happened before and then he admitted that it was the gas cap. Next, the sales representative told me that the vibration in the steering wheel could be caused by the low quality tires on the car. The tires, however, are Yokohama Avid Envigor high performance grade, with quite a bit of life left on them. From then on, he had no credibility in my eyes and I tuned him out when he tried to sell me on a bunch of add-ons. I assume the service was fine; I'm not a mechanic, but everything seemed to be operating fine. But that probably has more to do with the quality of the car and the fact that I take fairly good care of it. I would just like more forthright dealings with sales representatives. I have had a customer service issue with this place before and the reason I took it back here is the convenience and price, but I'll now consider other places. AMENDED I promptly got a call from the representative and he apologized for the miscommunication between himself, the scheduler, and those performing the work. He offered a free oil change and honored a coupon I had forgotten about yesterday. Like I said, my complaints were not major and Stohlman's attentiveness to them was a pleasant surprise. More

We just bought a Tiguan from Erik and could not be happier! Erik was outstanding. We quickly knew we were in good hands and felt at ease working with him. Throughout the process, he was extremely r happier! Erik was outstanding. We quickly knew we were in good hands and felt at ease working with him. Throughout the process, he was extremely responsive to our needs and a real gem to work with. While were were awaiting delivery for our car, Erik checked in with us frequently just to touch base even when there were no real updates. We would definitely buy another car from Erik! More

My wife and I wanted to buy a 2012 Subaru Impreza or Legacy to replace the 99 Legacy. We had been in different local Subaru dealerships. I remembered the initial visit was on a Sunday and Bob had show Legacy to replace the 99 Legacy. We had been in different local Subaru dealerships. I remembered the initial visit was on a Sunday and Bob had showed us both Impreza 5-door and the Legacy. Of course, at that time we had listed out the items and optional packages that we wanted (such as moonroof, foglight, spoiler, all weather package, remote starters, etc). Mr. Murphy and his team was able to locate few of the vehicles for us; but since it was our searching stage, we decided not to buy it yet. Mr. Murphy and myself had agreed to come back to see more availability in the end of March. To my surprise, Mr. Murphy had called and reminded me that the car searching still on progress and some of the models are now available to look at. So my wife and I tried to go back on March but due to some unexpected family business; we had postponed the visit until April. Of course, the car was sold and due to the Subaru America, the order will not be taken after 3/30 (those special orders). Mr. Murphy and his team (one of his Manager, Richard) had looked around this region and found a very close one to us. With added the fog lights and some extra options, we finally got the car. Mr. Murphy did sold another Impreza to other customer on that date; but he still making sure he walked through how to use the Bluetooth, and other equipments on the car with us. The sales team (scott and joel) had initially help us to estimate the price for the car with the options of 36 to 48 months payment option. Joel did had the initial number when we first visited the dealership with the comparsion between the Impreza Preimum Spot vs. Legacy Preimum. Our target was adjusted back in April due to the family issue and have to change from a 36 to 60 months finance. Scott had finalized the paper work for us within 15 minutes which very professionally completed. BTW, we got the 2012 Legacy Preimum with Indigo Blue (that is my wife wanted), with all weather package, spoiler, splash guard, moon roof, foglights, door panel safety light, all weather mat. We are planning to add the remote starter in the later summer. More

I got a Passat TDI with Paul's help. He was knowledgable and professional. He spent time with us going over the car and showed us around the service center. He explained the specifics of maintaining a diese and professional. He spent time with us going over the car and showed us around the service center. He explained the specifics of maintaining a diesel. We would use him again. More