Stohlman Automotive

Thank you for a solid purchase experience Alex Yakovlev I test drove cars with Alex Yakovlev and later wrote up the exact specs I was looking for in a 2018 Subaru Outback. I shared these with Alex as well I test drove cars with Alex Yakovlev and later wrote up the exact specs I was looking for in a 2018 Subaru Outback. I shared these with Alex as well as with a number of other dealers in the area. Alex was very professional and responsive and ultimately earned my business. I appreciated his respect for my time and after some back and forth over email agreed on all details. By the time I arrived at Stohlman in Vienna to complete the purchase I was in and out with my new Outback in a very short time. Thank you Alex. More

Great sales by Alex Yakovlev I got an email about 0% APR for 63 months from Subaru, and Stohlman was closest to me. When I and my wife Ksenia came, we luckily got greeted by anoth I got an email about 0% APR for 63 months from Subaru, and Stohlman was closest to me. When I and my wife Ksenia came, we luckily got greeted by another Russian speaker Alex Yakovlev who works there as a dealer. He kindly took us around several lots and showed us everything they had, at the same time explaining some new Subaru changes because we already own a 2009 Forester. It is great but we found exactly what we wanted, a white 2018 Outback with all most of the options such as wheel arch moldings, etc. And of course we bought it with help of Alex. The only problem was the financial manager made us wait for 3 hours but that was OK as we really wantedd to drive away in such nice car. Alex even gave us a free gift in the form of a cargo net. More

Excellent Forester Purchase Experience with Alex Yakovlev We recently purchased a 2018 Forester from Stohlman Subaru in Vienna and had a pleasant experience in the process. Alex Yakovlev was our salesman and We recently purchased a 2018 Forester from Stohlman Subaru in Vienna and had a pleasant experience in the process. Alex Yakovlev was our salesman and he was the reason that Stohlman received our business - he was responsive and attentive and answered all of our questions. If he did not know the answer he was polite and found the answer for us, either through research or by asking one of his colleagues. We started our car search using an internet query that notifies several area dealers. Alex was the quickest to respond and the most diligent with our request - which required him to travel to Leesburg to retrieve the vehicle we wanted. We appreciated his assistance as well as the rest of the Stohlman team and we would recommend Stohlman and Alex to any of our friends in the market for a Subaru. More

Great Experience this review is for Stohlamn Subaru in General and Salesperson Alex Yakovlev in particular. We had such a great experience the first time that we purc this review is for Stohlamn Subaru in General and Salesperson Alex Yakovlev in particular. We had such a great experience the first time that we purchased recently another car from Alex. He is attentive, patient, and a great resource in helping us choose the car. The whole experience at Stohlman subaru was outstanding, and I highly recommend Stohlman More

Another great experience at Stohlman This is by far one of the best dealerships I have ever been to. I have been coming to Stohlman's since 2012 and will continue to come there for my VW This is by far one of the best dealerships I have ever been to. I have been coming to Stohlman's since 2012 and will continue to come there for my VW and Subaru needs. I worked directly with Kenny Smith and Dennis Chen (sales consultant) and they were true superstars. I previously worked with Stephan Sagbo and he had set the bar very high but I am pleased to say Kenny and Dennis did not dissapoint. Kenny reached out to me via email about returning my leased vehicle and getting a good deal on a replacement. I had wanted to upgrade the trim level of my jetta and Kenny was able to quickly get me some numbers or how much more it would cost. He stuck true to his word and several hours later I was in Stohlman test driving the two options I was looking at (GLI and SE Sport). Both of the vehicles were ready for me when I got there and Dennis was ready for me immediately. When it came time for the paperwork the numbers on the paper matched what Kenny had quoted me and there was 0 haggling involved or necessary. Dennis made the experience great and I was able to drive home with my new Jetta SE later that day. I had forgotten my maryland license plates with my prior lease trade in and Dennis made the trek all the way to Rockville to return them to me just so I wouldnt have to fight the VA traffic to get them. Talk about customer service! Hue was great and when he noticed that there was an error with the contract he reached out himself to ensure I would get the correct price back to me. These guys are great and if you are looking for a wonderful experience with knowledgeable people who are genuinely good human beings - this is the place to go to. Two of my colleagues purchased vehicles here, a 2013 subaru STI and a 2015 Subaru crosstrek and I will continue recommending Stohlman to anyone looking for a quality experience. 5 Stars! More

Above and beyond I had recently stopped in to inquire about when the 2016 TDI Touareg will be released for sale. I had visited another dealership in the area and the s I had recently stopped in to inquire about when the 2016 TDI Touareg will be released for sale. I had visited another dealership in the area and the salesperson had no idea that a Touareg TDI even existed. This experience almost turned me off from VW entirely. I then stumbled upon Stohlman's and spoke with a young gentleman by the name of Stephen Kappler. He was extremely patient and informative about the TDI settlement process and timeline for Touaregs and 3.0l vehicles for sale. His enthusiasm for the brand and professionalism are what turned the entire experience around for me. We exchanged information and my wife and I are excited to hopefully take delivery of our Touareg in 2018. More

Happy car buying experience!!! I just wanted to thank Harry H. Kim and Hesham Kamal for your excellent service during our purchased of a new 2017 VW Tiguan SUV. At the end of the da I just wanted to thank Harry H. Kim and Hesham Kamal for your excellent service during our purchased of a new 2017 VW Tiguan SUV. At the end of the day we left the dealership with a good feeling that is very important for business and customer service, which you two made it happened for us. Hesham and Harry were very Helpful and Cooperative! Really appreciated! More

Quite excellent indeed (Updated: Nope, just average.) Update 10/30/17: Unfortunately I've been forced to downgrade my initial stellar review to a more neutral one. The reason is my latest experience with Update 10/30/17: Unfortunately I've been forced to downgrade my initial stellar review to a more neutral one. The reason is my latest experience with this dealership. I've purchased VW Care and Care Plus with my GTI at the time of purchase and the one thing that had tipped the scales for me (initially I was pretty skeptical about getting additional warranty since I don't put that many miles on my cars) was the promise of being able to get a refund should I change my mind later on, even on a prorated basis if some portion of it has been used. Since then I've realized that $699 for 3 oil changes and basic inspections is far from what VW claims to be "competitively priced." The $699 Care Plus package is worth it but my car won't be seeing 40K during my time of ownership. I've contacted the dealership about the refund twice now - online and by phone, both times having been promised an appropriate person would contact me and they never did. I've waited long enough since my initial attempt before writing this review. Worse still, I've done some research and according to VW's guidelines its Care and Care Plus packages are non-refundable, meaning I have been misled by my finance person. Pretty disappointing. I still have a lot of respect for Steven Kappler but the dealership overall gets a C-. --- Original review: After having read tons of positive feedback about this dealership and in particular their salesperson Steven Kappler on VW enthusiast forums I drove for more than 4 hours from New York to purchase my GTI from them. And I was not disappointed in the slightest. Steven Kappler has done absolutely everything in his power to make sure I got the exact car I wanted and at a very reasonable price. So has their finance person Misha Andrews, who went over every aspect of the deal with me and made sure all my questions were answered and concerns addressed. And finally, the overall laid-back no-stress atmosphere was the cherry on the cake. No weird intimidation techniques, no trying to change the terms of the deal once I got in, this may very well be about as close to the perfect car dealership experience as it can get. More