Stockton 12 Honda

Crooks that exploit vulnerable customers. They took advantage of my 62 year widowed mother. She went through USAA car purchasing service to get a no dicker pre-negotiated price. It was supposed to be a advantage of my 62 year widowed mother. She went through USAA car purchasing service to get a no dicker pre-negotiated price. It was supposed to be a no hassle internet sale with only taxes and registration fees added to the price. USAA sent her a certificate to take to a local dealer to pick out the car. Stockton12 told her they would take the certificate and then they placed her in a room and made her feel like she could not leave until she had signed for a number of additional items, services, and warrantees that added more than two thousand additional dollars to the cost of the car. They did not let her see the contract to see the final price until after she had left the building. She arrived for her appointment with them at 5:15 PM and she did not leave until 9:30. The finance manager that applied the high pressure tactics was named Tom. She had decided before coming to the dealership that she would decline the extended warranty but Tom kept arguing with her until she signed for it. He also applied high pressure tactics to get her to sign for the other items he was hocking .The salesman Mark Harmon was pleasant and helpful when my mother was looking at the car but must have known what he was sending her into when she went into the room with Tom. They are both smarmy creeps. My mother was upset about the charges and asked to cancel them the week after the sale. They did refund the charges for the extended warranty and the prepaid oil changes but would not give a refund for other items. This is the first time my mother has purchased a new car in 14 years. She was afraid that she would be taken advantage of by car salesman so she purchased the car through USAA on the internet so she would not be subjected to high pressure tactics. Even so, Tom and Mark still managed to turn the purchase into an awful experience. Please take your business elsewhere. More

I purchased a 2013 Pilot from Stockton 12. I worked with the internet sales team prior to traveling to the dealership. The price that we negotiated prior to my visit was the same as the price that I paid w the internet sales team prior to traveling to the dealership. The price that we negotiated prior to my visit was the same as the price that I paid when I arrived. They did try to throw in a few extra charges (Anti-theft coverage, etc.) when they showed me the purchase agreement, but removed those charges when I told them that I would not pay for any extras. Overall, the experience was very good and I got a great price for my new Pilot. More

We shopped in Orem for aHonda Civic lease. They ran out of cars so we called John at John Stockton. They had 2 leasable cars left. We drove to Sandy, drove the car, got a great discount thru USNews, and si of cars so we called John at John Stockton. They had 2 leasable cars left. We drove to Sandy, drove the car, got a great discount thru USNews, and signed the lease agreement. Matt was available, set everything up and took care of us. It was almost too easy. Thanks. More

Upon arrival, Quin was readily available to assist me. I told him the necessities and price of vehicle I was looking for. He took me right to the car I ended up purchasing. I have been looking at other dea told him the necessities and price of vehicle I was looking for. He took me right to the car I ended up purchasing. I have been looking at other dealerships, test drove several other cars, but Quinn had it right the first time, keeping the vehicle in the price range I had suggested instead of trying to get me into a car beyond my means. The paperwork, financing, etc was painless and the process went quickly. Quinn respected my wishes not to have my credit pulled up until I was ready, which was important to me at the time. I felt Quinn listened to my needs, as I was looking for a vehicle that suited my lifestyle and budget. More

this is our fourth Honda leased from this dealership, we have always had a positive experience. Not only the sales but the follow-up from Stockton 12 customer service is exceptional. have always had a positive experience. Not only the sales but the follow-up from Stockton 12 customer service is exceptional. More

Buying at Stockton12 proved to be an uncomplicated transaction. Everything was explained clearly along the way by friendly people. The only problem I am having so far, is that this is the fourth surve transaction. Everything was explained clearly along the way by friendly people. The only problem I am having so far, is that this is the fourth survey in a 36 hour period and it requires more input than I wanted to give. (25 words). Please stop with the surveys. Thanks again to everyone involved in a pleasant transaction. More

WE HAVE ALWAYS BOUGHT HONDA AND HAVE ALWAYS GONE THROUGH JIM WHEN POSSIBLE, ALSO MY BROTHER BOUGHT HIS FIRST HONDA THROUGH JIM. WE LOVE THE CUSTOMER SERVICE THROUGHOUT THE COMPANY. KRISTIE IS JUST AWESOM JIM WHEN POSSIBLE, ALSO MY BROTHER BOUGHT HIS FIRST HONDA THROUGH JIM. WE LOVE THE CUSTOMER SERVICE THROUGHOUT THE COMPANY. KRISTIE IS JUST AWESOME AND ALWAYS CHERRFUL AND HELPFUL WHEN WE NEED SERVICE. WE HAVE NEVER HAD A COMPLAINT OR PROBLEM IN GETTING SOMETHING FIXED WHEN NEEDED, AND SERVICE IS ALWAYS FAST AND STATISFACTORY. JIM IS ALWAYS HAS THE ANSWERS OR GETS THEM WITHOUT MAKING YOU WAIT, AND IS A VERY FRIENDLY PERSON TO DEAL WITH. HONDA THANK YOU FOR ALL YOUR GREAT CARS & SERVICE VICKIE & CLARK HENDRY More

My experience with this dealership was very positive. I bought a Honda Fit Sport for a fair price without the hard sell or any other nonsense. All the employees I dealt with were professional, efficient an bought a Honda Fit Sport for a fair price without the hard sell or any other nonsense. All the employees I dealt with were professional, efficient and courteous. Matt Wisdom was very knowledgeable about the car, and did a great job coordinating the sale. I will be returning to this dealership in the future. More

Pleasant experience. Everybody was friendly and aswered any and all questions that I had. Would by another vehicle from them in the future if I were in the market for the same Make. any and all questions that I had. Would by another vehicle from them in the future if I were in the market for the same Make. More

We had a great experience driving and buying the Accord. Alex showed us how everything worked on the car, and do far we love it. Alex showed us how everything worked on the car, and do far we love it. More