Stockton 12 Honda

Unfortunately, I had a very poor experience with Stockton 12 Honda today. My salesperson was very nice at first and showed me a couple of vehicles that I was very interested in leasing (at least one vehicle 12 Honda today. My salesperson was very nice at first and showed me a couple of vehicles that I was very interested in leasing (at least one vehicle and possibly both.) I have excellent (800+) credit and I was willing to pay a large down payment (up to $6000 cash.) However, when I asked how much it would be to lease the vehicles, I was told that I could not be given that information without signing a "commitment to buy" contract. I said that I could not would not sign a contract that committed me to buy a car without knowing how much it would cost per month. However, they told me that that couldn't give me numbers until I signed the paperwork stating that I would purchase the vehicles. Is this how car dealerships do business these days? How can I commit to purchase something before I know how much it will cost? I left the dealership very confused. I am hopeful that their competitors don't do business like this. More

We recently purchased a 2013 Honda Accord from Stockton We recently purchased a 2013 Honda Accord from Stockton 12 Honda. This transaction represented our initial exposure to Stockton 12 and it was a m We recently purchased a 2013 Honda Accord from Stockton 12 Honda. This transaction represented our initial exposure to Stockton 12 and it was a most pleasant experience. Stockton 12 had the car we wanted in stock. The dealership was more than fair in valuing our trade-in, and the sales representative, Matt Wisdom, was friendly, knowledgeable about the product he was selling, and more than willing to "go the extra mile" to make certain that we were absolutely satisfied with every aspect of our transaction. The follow-up contacts with the dealership, including the new car owner dinner and question and answer session to which we were invited, again proved unexpectedly pleasant and informative. We would have absolutely NO hesitation in going back to Stockton 12 for our next car or recommending Stockton 12 to our friends and family. More

The only place I can trust in the valley which is a good thing. I'm sure everybody hates finding someone to fix their car as you are putting money in something that should just work. You can never reall thing. I'm sure everybody hates finding someone to fix their car as you are putting money in something that should just work. You can never really tell the difference when recommended replacement/service (belts, hoses, fluids etc) is done on a car. I bring all 6 of my cars here and only 1 car is a Honda. I know I won't be up-sold something that the cars don't need and I know the price will be fair. I fully trust when they recommend a service because I know there is a reason. The manager (Christie) has a great team under her as Devin and Randy have always taken care of me. I could probably write a book detailing all of my great experiences at the service department. Bottom line is I feel the service department at Stockton 12 goes above and beyond what I expect. I've been a regular customer for over 6 years. I'm a very picky person and rarely write reviews but this review is long overdue. More

I went in with my son who had just graduated from college. Honda has a great college graduate program and Travis was kind enough to explain how it worked. We drove both new and used Civics. After college. Honda has a great college graduate program and Travis was kind enough to explain how it worked. We drove both new and used Civics. After also test driving a Toyota Corolla and a Nissan Sentra, he decided on the Honda Civic. It was a great overall experience and Travis and Steve were great to work with. More

Worst auto service experience in my life. Steer clear of this place. It all started a little over a year ago, in April of 2012. My Honda Civic was lacking engine power, so I took it to Stockton Honda on this place. It all started a little over a year ago, in April of 2012. My Honda Civic was lacking engine power, so I took it to Stockton Honda only because it's closest to my home in Herriman. Stockton Honda service told me that I needed the catalytic converter replaced for a total cost of $1,600. Believing that "you get what you pay for" I payed the full amount, trusting a dealership over a local mechanic. Fast forward to July 2013 and 22,000 miles later. Same problem as a year ago, and Stockton Honda now wants me to buy another Catalyitic Converter. Rick (the service representative on site) told me that he believes that my catalytic converter went bad due to "the recent addition of ethanol" to fuel pumps around the state. Obviously that didn't go over with me very well since our family has never had a catalytic converter issue with any vehicles during my lifetime, and my last Honda had over $300,000 miles without any catalytic converter issue. I ended up requesting to speak with the service department manager (I believe her name is Christie). Christie told me that her hands were tied, and that she would ask the regional service manager if Stockton Honda could replace my catalytic converter, but that he was out for the 4th of July week (understandable). Well I heard back from Christie today, and was told that the regional manager said that my catalytic converter was likely bad due to "the use of low octane fuel," and that there was nothing Stockton Honda could do. I thanked her for at least speaking to her manager about the situation. So the moral of the story here folks is that: 1. Stockton Honda won't stand by their work for a major repair that i've had a little over a year. 2. Stockton Honda (and their regional service manager) knows what kind of gas i'm putting in my honda (low octane). He must be a professional psychic, watching me at all times. 3. Stockton Honda doesn't care about my business, nor realize the "big picture" of customer service. 4. Stockton Honda has therefore lost my business. 5. I've never had a bad experience at other Honda service locations. I still believe in the Honda brand. = stay away from Stockton 12 Honda. Thank you Stockton Honda for the worst service experience of my life. Truly Yours, -The lowly customer (who obviously is using low-octane fuel). More

I felt like the sales team was too pushy but yet there to answer questions quickly. We had a good selection of colors to choose from in the CRV. Alex was knowledgeable with the cars features and options av answer questions quickly. We had a good selection of colors to choose from in the CRV. Alex was knowledgeable with the cars features and options available. We were very happy with our experience and would highly recommend this dealership in the future. More