Stockton 12 Honda

Service was finished in a timely manner. All the people I dealt with where friendly and accommodating. Price was right. I have always taken my Ridgeline to Stockton 12 for service because they are the mo I dealt with where friendly and accommodating. Price was right. I have always taken my Ridgeline to Stockton 12 for service because they are the most knowledgeable when it comes to my vehicle. More

In the past, I haven't typically enjoyed the car buying process, but had a great experience this time around. The people at Stockton12 Honda were professional, friendly, and extremely helpful. I w buying process, but had a great experience this time around. The people at Stockton12 Honda were professional, friendly, and extremely helpful. I was given a great deal on my car and wouldn't hesitate to buy my next car there or refer a friend. More

Used a new representative, Dave Fox. He was very polite and got my car done as quickly as possible. He explained what was done and ordered a part for me, as the dealership was out I will work with him and got my car done as quickly as possible. He explained what was done and ordered a part for me, as the dealership was out I will work with him next time I need service. More

From the time Travis called me to talk about turning in my car for a new one I was very impressed with his manner, his knowledge about what I was looking for, and his patience (we negotiated for a couple o my car for a new one I was very impressed with his manner, his knowledge about what I was looking for, and his patience (we negotiated for a couple of hours). Also the patience and helpfulness of John in your finance dept. I was very assured that I would get exactly what I wanted. This is my 2nd car purchased through Stockton Honda, and I have been very satisfied both times and have recommended you to all my friends and clients. More

Everyone was very nice and helpful. Glenn was proactive and diligent and on top of it all. I enjoyed working with him. Everyone was efficient and knowledgable which made for a pleasant experience. and diligent and on top of it all. I enjoyed working with him. Everyone was efficient and knowledgable which made for a pleasant experience. More

This is my second review. I did a review on the purchase of my Honda a couple of days after I bought it from Chuck Davis. Things were okay then and I was very please with working with Chuck. Now that I h of my Honda a couple of days after I bought it from Chuck Davis. Things were okay then and I was very please with working with Chuck. Now that I have had some issues come up my opinion has changed. Since JANUARY 6th I could get a timely response from John, if at all, in their financial dept, on anything, and when I have, I have found much conflict in what he tells me. I finally had to make a major complaint saying I was going to file a complaint with Honda and found out at that point that the financial transactions John was telling me were in process hadn't even been started because no one could find the paper I had signed. John told me he would meet with me that day but must have forgot he had that day off and his supervisor had me sign a blank form which somehow never got where it was supposed to. I initially talked with John on Jan 6th as we had agreed and nothing had been done as of Jan 24th until I got angry about the whole fiasco. Now I find that I am having to contact them again regarding being refunded tax I paid on different items. Their credit office sent a special check on Friday the 24th, after my complaint but only for the contract money I paid, not including the tax I paid on the contracts. . When I stated that I thought the tax I paid on the contract should be refunded John told me the tax I paid will not be refunded. His explanation being that "because of the time that has passed (3 weeks) the tax has already been paid to the state so it is too late for me to get it refunded". ????? Not so says the State Tax commission! I also have unanswered questions about an amount I paid in cash that was taxed. I would also like to say that if he had processed the refund on the 6th when I called no time would have passed. Each time I spoke with him I asked if he needed me to come out and sign anything. Each time he stated no, just next time I was in would be okay but he would take care of everything. After two weeks I called and ask him to send me a copy of what he had put through and he agreed. Of course I didn't receive it, because nothing had been done, and when I hadn't received it and called again I found out the above info about my signed papers being "lost" I recommend to people you wait a couple of weeks after buying a car from Stockton12 before doing a review as this one certainly overrides my first review. My purchase experience with Chuck Davis was great but I am a little disappointed that when I left him a message regarding some issues, after this conflict started. I have not received a call back from him. The other issue that was negative that was during the test drive with Chuck the warning kept going on that tire pressure was low. Chuck gave me the explanation that during such cold weather it is not uncommon for this to happen, to which I agree. I found out three days after I had bought the car that there was a large, arrow shaped rock embedded in the tire and it had been punctured. I found this out when on the third day the tire pressure light again started to come on and this happened for the next three days. After adding air three times I was told the third time that it was losing 10 pounds overnight. I called Chuck and told him, reminding him the light and warning went on during the test drive and it was not the weather, and asking that they give me a new tire, as I bought brand new car just a week ago. He checked with his supervisor who said no but they would pay for a repair if I wanted to bring it to them to be repaired. Being this was there before I bought the car, I thought I should have a new tire, as do my friends and family,and not a tire that has been damaged on my brand new car. It was a fairly good sized puncture. So, it has taken me over three weeks without return calls with accurate information from John, to get my refunded money in process. I still need to battle out the tax issue which is over $74 and possibly another $54, which was tax included in the $854 payment, and ask for an explanation on why my tax was calculated without including the $854 cash credited towards the down payment. Three weeks of this experience has been exhausting and overall had a very negative result on the entire purchase. I am appalled at the excuses and information John has given me. He has shown my no respect with all of his explanations that are so blatantly false. More

They were very nice and friendly. Kept me up on what needed to be fixed (a new battery) and what was done! I bought the service package, so will be back!! I appreciated how they made me feel comfortabl needed to be fixed (a new battery) and what was done! I bought the service package, so will be back!! I appreciated how they made me feel comfortable doing something I hadn't had to do before! From calling and scheduling to checking car in, to keeping me up on what they were doing, to the final consultation and payment, David was very friendly and helpful! Very good experience. More

The people that helped me were all polite, professional and easy to work with. Since I already knew what I wanted in a new vehicle, they focused on making sure that I got exactly what I wanted and then th and easy to work with. Since I already knew what I wanted in a new vehicle, they focused on making sure that I got exactly what I wanted and then they did a nice job explaining how everything worked in the new car (VCR). In discussing my trade-in (2006 Honda Pilot) they asked me what I thought was a fair price for the vehicle. I gave them an estimate and the first offer they brought back seemed fair and I was satisfied. The whole process was painless and enjoyable. The people who helped me represented Stockton 12 very well. More

I was directed to Stockton12 Honda by Tyler Quin. I have not regretted the recommendation. I was greated immediately on entering the premises and was afforded the opportunity to testdrive the vehicles of my not regretted the recommendation. I was greated immediately on entering the premises and was afforded the opportunity to testdrive the vehicles of my choice. After the test drive, the sales person, Charles Davis, answered my questions, and gave me space to make my decision. He followed up regularly in the weeks that followed, answered all my additional questions promptly, but did not make a pest of himself. I would be happy to deal with Stockton12 Honda and with Charles, in the future. Purchasing a new car is a difficult business, not only with the huge choice out there, but also because of the cost involved. Charles mad it pleasant and easy with the way he aproached the selling and the sale. I look forward to many years association with your company. More

It's our second experience trying to buy a vehicle, for my husband and I. Upon our arrival to the Stockton Honda dealer, we we were greeted by a new sales representative (whose name I didn't capture). for my husband and I. Upon our arrival to the Stockton Honda dealer, we we were greeted by a new sales representative (whose name I didn't capture). We had asked about an advertisement we had heard on the radio and were not provided with a yes or no answer. Instead, the sales representative told us that their superiors very often don't inform the sales representatives of special offers. I became upset after hearing that, but were willing to continue with the process since my husband is in need of a vehicle. After being asked many questions, the sales rep set out in search of a vehicle based on the information we provided to him. After about 15 minutes, the sales rep returns with another sales rep, Darren Hesson. We were asked the same questions all over again by Darren. He asked us for our home address which I didn't feel comfortable providing the first time I was asked. Finally, we were taken out into the lot to look at specific vehicles. After finding out that there weren't any vehicles within the prize range we provided, I felt as if we were being kicked-out of the dealer. We decided that we would expand our price range and drove a car that my husband liked. We made an offer and waited for about 30 minutes. Darren returned with a sheet containing the marked price on the vehicle, taxes, etc. We were never provided with an answer as to whether our offer was accepted or not. I later realized it was not because somehow we ended up increasing our offer. After waiting another 15 minutes, Darren returned with a form to authorize them to check our credit. Again, we weren't told if our offer had been accepted or not. Throughout these last two conversations, we were asked about our desired monthly payment. I didn't see the connection at this point since we were majorly interested in the total cost of the vehicle and not our monthly payments. I became really frustrated after looking at the credit check form because I felt like Darren was being rude in a professional matter. He wasn't answering our questions and didn't seem very interested in helping us at all. I came out of the dealership crying and frustrated because I couldn't believe that our questions were not being answered and that we were treated like we didn't matter. It was very disappointing. Very, very rude and unprofessional. More