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Stockton 12 Honda
Sandy, UT
1,008 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 24, 2014
I was in the market for a new vehicle and took my business to the dealer that I had originally purchased my car. Sadly a mutual agreement could not be met with this dealer. I was referred to Stockton business to the dealer that I had originally purchased my car. Sadly a mutual agreement could not be met with this dealer. I was referred to Stockton 12 through a co-worker. I met with the sales manger Ryan Mayne and his associate Steven Corley. I was treated with the utmost respect, courtesy and most importantly...PATIENCE! They continued to work with my as far as pricing and other financial commitments. Finally, we were able to come to an affordable payment that met MY criteria. I am extremely pleased and satisfied with my overall experience and would highly recommend to a friend, family or co-worker. I am a big believer that if you simply LISTEN to the customer and accommodate his/her needs, you will gain a loyal customer for life. If one's experience is just short of this, you will go else where and even pay more for better customer service. Fortunately the latter was not my case! :) In a world of let's make a profit, these gentleman truly displayed and emphasized honor and integrity... Thank you for your outstanding commitment and customer service! Sincerely, Teresa De Oliveira More
by tdeoliveira9651
Employees Worked With
Ryan Mayne and Steven Corley
February 23, 2014
Went to Stockton12Honda due to a great price quote I was given by Mat Richards. It was well below what any other dealer was offering for a 2013 Accord Coupe. When I arrived, Mat was not available, I was han given by Mat Richards. It was well below what any other dealer was offering for a 2013 Accord Coupe. When I arrived, Mat was not available, I was handed to another salesperson. About 10 minutes later, I was handed off again to another salesperson, Garrick. At the time, Garrick was an awesome salesperson. He tried to get me in & out as fast as possible (it was about 7:00PM at night when I started the transaction). The first "hiccup" happened when I was told I would get 0.9 percent for 72 months. I confirmed this with Garrick 2 times before agreeing to the price. When I went to Finance, John said this was not correct and would not flat out say what the finance rate through Honda Finance was. He asked me what the lowest rate I had found was, which was 2.74 percent at my credit union. He said Honda would "probably" match that and he would go ahead & process it for that rate. Like every other Larry H. Miller Dealership, the customer survey is discussed ad nauseam, and I was told repeatedly that any response other than "completely satisfied" would reflect against Garrick, and not the person I dealt with. After I took delivery of the car, I returned approximately a week later to have the tint put on. The service advisor I dealt with was rude and acted like I was putting him out. The worst part while I was waiting for my ride (a shuttle was not offered to me), I was called a derogatory word in the parking lot by another employee. After reviewing my paperwork and e-mails from Mat, I discovered I was not given the additional $500 off I was supposed to get by financing through Honda Finance. This was my fault; I definitely should not have bought a car that late at night when I was tired. My car must have also been close to the sprinklers; half of my hood has hard water stains. I attempted to call Garrick two times after purchase, but never received a call back. John also was not honest about the benefits of the key replacement program I purchased - so much so there would be no way I would ever recoup the amount of the protection plan. I sent cancellation letters to both the dealership and the company who sells the key program. Of course, both places claimed they never received the paperwork. I would not go to the dealership again, but I purchased the prepaid maintenance program and waited too long to cancel. It's not the worst dealership, but definitely not the best. More
by marker123
Employees Worked With
Garrick Sidwell, John Chuidian, Mat Richards
February 20, 2014
I had front seat belts that would not latch. When I called Stockton 12 I was told they were under warranty. I needed to have them inspected before the parts could be ordered. I was disappointed that called Stockton 12 I was told they were under warranty. I needed to have them inspected before the parts could be ordered. I was disappointed that I would have to make two trips, but Randy made it as painless as possible. They also called to inform me that the passenger airbag was recalled. Thanks for catching that so I didn't have to make another trip! More
by marksmyers
Employees Worked With
Randy Freestone, and Bobbie
February 18, 2014
Alex was very friendly and went above and beyond to find us a car that we where satisfied with. He helped us look up if we qualified first before we would get our hopes up with a car we could not buy. He wa us a car that we where satisfied with. He helped us look up if we qualified first before we would get our hopes up with a car we could not buy. He was patient and understanding of what we where looking for. He was honest and new what he was selling us. I would like to acknowledge Alex and his great work, customer service and great patients with us. Luis Carlos Gamez and Azusena Marcial will definitely be back if we ever decide to come back and purchase a second car! Love my new 2009 Honda Pilot! Thank you Alex and thank you Honda. More
by amarcial
Employees Worked With
Alex
February 13, 2014
Great experience. Josh has worked to find me the perfect vehicle for the last 4 months. I will by from Stockton 12 again based on the high customer service I received. vehicle for the last 4 months. I will by from Stockton 12 again based on the high customer service I received. More
by Ejf2014
Employees Worked With
Josh Stewart
February 08, 2014
Service was finished in a timely manner. All the people I dealt with where friendly and accommodating. Price was right. I have always taken my Ridgeline to Stockton 12 for service because they are the mo I dealt with where friendly and accommodating. Price was right. I have always taken my Ridgeline to Stockton 12 for service because they are the most knowledgeable when it comes to my vehicle. More
by jkthompson1
Employees Worked With
Marshall Lang
February 06, 2014
In the past, I haven't typically enjoyed the car buying process, but had a great experience this time around. The people at Stockton12 Honda were professional, friendly, and extremely helpful. I w buying process, but had a great experience this time around. The people at Stockton12 Honda were professional, friendly, and extremely helpful. I was given a great deal on my car and wouldn't hesitate to buy my next car there or refer a friend. More
by Padre311
Employees Worked With
Josh Stewart
January 31, 2014
Used a new representative, Dave Fox. He was very polite and got my car done as quickly as possible. He explained what was done and ordered a part for me, as the dealership was out I will work with him and got my car done as quickly as possible. He explained what was done and ordered a part for me, as the dealership was out I will work with him next time I need service. More
by missvicki
Employees Worked With
Christy Nichols and Dave Fox
January 27, 2014
Everyone was very nice and helpful. Glenn was proactive and diligent and on top of it all. I enjoyed working with him. Everyone was efficient and knowledgable which made for a pleasant experience. and diligent and on top of it all. I enjoyed working with him. Everyone was efficient and knowledgable which made for a pleasant experience. More
by saramarie33
Employees Worked With
Glenn
January 27, 2014
From the time Travis called me to talk about turning in my car for a new one I was very impressed with his manner, his knowledge about what I was looking for, and his patience (we negotiated for a couple o my car for a new one I was very impressed with his manner, his knowledge about what I was looking for, and his patience (we negotiated for a couple of hours). Also the patience and helpfulness of John in your finance dept. I was very assured that I would get exactly what I wanted. This is my 2nd car purchased through Stockton Honda, and I have been very satisfied both times and have recommended you to all my friends and clients. More
by jmlcrv2020
Employees Worked With
Travis Lacono, and John in finance
