Stockton 12 Honda

Honda Pilot - Zagers We just stopped by to look at the Honda Pilots with no intention of buying a car that day. Chris approached us, asking if he could help us find what w We just stopped by to look at the Honda Pilots with no intention of buying a car that day. Chris approached us, asking if he could help us find what we were looking for. He was extremely friendly, made us feel comfortable right away, and was really focused on what we needed from a new car. We decided to go for a test drive. Then had them look at our current car for trade in value, talked about the options with Ryan, whose was very knowledge and made it easy for us to decide to go ahead with the purchase that day. Then John was great in the finalization of our purchased. He explained everything to us clearly, talked about the extended warranty (which we purchased) and got us in and out as fast as he possible as it was very late. I had to come back two days later to drop off extra keys and stuff for my old car and was treated with the same great service. Even though they were helping other customers and getting ready to eat lunch, they stopped what they were doing to get me what I needed so I could be on my way. They invited me to the New Owners event on the 17th and said they would call and remind me. I really felt like everyone's focus was on making sure we were happy, that our needs were met with the purchase and the financing, and that we would walk away feeling good about our experience. Rachel & Karl Zager More

CRV-2014 My overall experience with Stockton 12 Honda is great. I will for sure recommend Stockton 12 Honda to my family and friends if they want to buy vehicl My overall experience with Stockton 12 Honda is great. I will for sure recommend Stockton 12 Honda to my family and friends if they want to buy vehicles in the future. More

Not how to treat a loyal customer! I've purchased 3 vehicles from them in 9 years. Brought in an alignment issue on a very low mileage 2013 CRV that easily could have been a factory is I've purchased 3 vehicles from them in 9 years. Brought in an alignment issue on a very low mileage 2013 CRV that easily could have been a factory issue. They offered nothing, blamed me for the problem and punted me. A discounted/free alignment or a break on new tires might have helped, but they stiff-armed a loyal customer and blew me off. AWFUL! My next vehicle will be a Toyota and it certainly will not be purchased from anyone affiliated with them. More

Run around from the get go The process started out fine usual car buying routine. Finally they found us a car they could put us in for what the banks would allow (so chuck says) The process started out fine usual car buying routine. Finally they found us a car they could put us in for what the banks would allow (so chuck says). So we are really trying to make sure this is something we want to do, we ask chuck if we could go to lunch and think/talk about a pretty important decision. He gives us a 100 reasons why we can't leave till we sign the deal. So after deliberating right infront of chuck starring us down we decide to sign the deal. Here comes the bouquet of roses the whole works, we are gonna be so happy with are purchase yada yada. Then BAMMM we are told that we won't be taking the vehicle today. It has to go through the shop for 120 point inspection and detailing, even after they make you sign a paper saying you will take delivery of the vehicle if a deal is made (funny how it don't work both ways right). So disappointed to say the least we plan to make the 2 hour trip back to SLC on Monday to get our new/used vehicle. So Chuck tells us to have insurance on the vehicle and a few more pieces of information on Monday when we come. Now we wait to go back and sign the contract where we were under the assumption is was going to cosign but never was asked to sign any contract. So fast forward 2 days my girlfriend takes off work early to make the now inconvenient 2 hour trip to SLC to get are new/used vehicle. We arrive shortly after 2:30p ask for Chuck he is paged a few minuets later Chuck approches us and says "oh hi I really wished you would have called your vehicle isn't ready" come to find out it hasn't darkened to door of there shop. Now Chuck tells us that they couldn't start work on the vehicle without the 2 pieces of info from us, when Saturday he told us as we were waiting to sign the contract that it was head to the shop asap. So I ask Chuck so your tell us that we took off work and drive 2 hours out of are way to not take home a vehicle? His answer "I'm afraid so cause the vehicle needs inspected detailed. So now we are post ready to squash the whole deal and walk out. My girlfriend and I discuss it and we tell Chuck you have till 6:00p to deliver the vehicle ready to go or we are squashing the deal. Mind you just a half hour ago he has taken or check for down payment. So off Chuck goes to see what he can get done, moments later he comes back all smiles saying " I just talked to the shop manager and he is doing me a favor and has rushed your vehicle into the shop". So as we discuss what we are going to do for the next 3 hours while the run over our vehicle Chuck returns and says "I have bad news they are going to need to order a part there is no way they can have it ready tonight". I say of course not like there has even been time enough to drive it from the lot to the shop door. We say fine we squash the deal give our check back, after 10 minuets of an argument as to why he can't give it back and a small scene on the showroom floor in front of God and everybody he final walked into the sales manager's office with an attitude and returned with the check. Needless to say we will not be back to Stockton 12 Honda. More

Great Experience I had a great experience with my new CR-V purchase at Stockton 12. The staff was very well informed, took me through the purchase step by step, and t I had a great experience with my new CR-V purchase at Stockton 12. The staff was very well informed, took me through the purchase step by step, and the follow through after the purchase has been extraordinary. I felt no pressure at any time, and they were more concerned about my needs, and my experience, and a sale. This was the best car purchase experience I have had. Fred Riding More

Excellent Service, Memorable Moment These guys have there stuff on lock. Josh was easily one of the most friendly and most helpful salesman Ive dealt with and not to mention the most rel These guys have there stuff on lock. Josh was easily one of the most friendly and most helpful salesman Ive dealt with and not to mention the most relaxed and in-the-zone. He made my first time buying a car a real memorable moment for me and i thoroughly enjoyed it. He helped make sure that what i was buying was not just what i wanted but what i NEEDED. He made sure i got the best deal and John, the finance guy, was sooooo helpful in personalizing coverage options while keeping my monthly payment right where i planned it to be and made the transaction go smoothly and quickly while also being incredibly thorough and friendly. The attitude here is on the up-and-up and the guys here know there stuff. Best dealership service ive had thus far More

Experience I was extremely pleased with my experience at Stockton #12. Everyone was great. I would highly recommend the dealership. Jim was awesome and made the I was extremely pleased with my experience at Stockton #12. Everyone was great. I would highly recommend the dealership. Jim was awesome and made the purchase of my new Honda exciting and very stress free. More

Amazing!!! I would use you guys again. Great overall experience. I love my Honda... Pretty amazing overall.. I will always use you guys and look forward to future visits. experience. I love my Honda... Pretty amazing overall.. I will always use you guys and look forward to future visits. More

Everyone we worked with at Honda during our visit was very pleasant and professional. We were able to turn in our Honda Odyssey and purchase a new Honday CR-V. It will be the perfect car for our family very pleasant and professional. We were able to turn in our Honda Odyssey and purchase a new Honday CR-V. It will be the perfect car for our family's needs right now. We had a great experience when we purchased the Odyssey 9 years ago, and that is why we returned to purchase again. I am pleased with the service and have referred other family members who have purchased as well at this dealership. More