Stockton 12 Honda

Thanks nice Car 2015 Accord Love the car, I wish it had a sun roof, but that is ok. Took a little long but I understand why, It was a new car that needed to be serviced. Thank Love the car, I wish it had a sun roof, but that is ok. Took a little long but I understand why, It was a new car that needed to be serviced. Thanks for the help. Would have like to have gotten a free year service plan thrown in but o well. More

A very pleasant experience Lorenzo Case and Steven Corley went out of their way to help my wife secure her new CRV. Both individuals are very professional in their approach, and Lorenzo Case and Steven Corley went out of their way to help my wife secure her new CRV. Both individuals are very professional in their approach, and make the process of buying a car a very pleasant experience. This is our second Honda purchased from Stockton 12 so I would not hesitate to recommend them to anyone looking to purchase a car. More

Stockton Great experience, would recommend this dealer to our friends. Everyone was very friendly and easy to work with. All of our expectations were met satis Great experience, would recommend this dealer to our friends. Everyone was very friendly and easy to work with. All of our expectations were met satisfactorily! More

New car buying experience I just leased my 2nd CRV from Stockton Honda. My first experience 2 years ago was amazing and I did not hesitate for a second going back to Stockton f I just leased my 2nd CRV from Stockton Honda. My first experience 2 years ago was amazing and I did not hesitate for a second going back to Stockton for my next car. First, I love my CRV...it is a good looking car, lots of features and good gas mileage. Second, the customer service at Stockton is like none other and I am always treated like I'm the only customer they have. From their sales people, to finance, general management and service team, they know their products and their business. I have always been treated fairly and with excellent customer service. Not sure how you managed to have ALL your employees under one roof with exquisite customer service skills but you have, ( they could give lessons to most other service industries ) ! To sum up, I have had my car for a week now. I love, love, love it ! The burgundy color is stunning and I have received many compliments. Several folks have asked where I got my car, and of course I tell them Stockton! Thanks for a great vehicle and terrific customer service~ More

Exceptional service Recently I was in an accident where my car was totaled. Travis took into account my history with Honda and advocated for me to find a new car within m Recently I was in an accident where my car was totaled. Travis took into account my history with Honda and advocated for me to find a new car within my budget. He listened to my needs, provided a fair price and helped me out of a difficult situation. It's not often that you find a sales representative who puts your needs above their own. I was completely pleased with the outcome and experience working with Travis and the Stockton 12 team. It has made me a loyal customer for life. Thank you. More

Review Just the best and friendliest service we have had!! Jason took a lot Of time with us and was super great to work with. Thanks! Just the best and friendliest service we have had!! Jason took a lot Of time with us and was super great to work with. Thanks! More

No respect for clients I called to schedule my regular oil change for my Honda and was talked into the 3 for $75 deal for oil changes. So I purchased 3 oil changes-of course I called to schedule my regular oil change for my Honda and was talked into the 3 for $75 deal for oil changes. So I purchased 3 oil changes-of course pre-paid was mandatory. I used one oil change and then in May my car was totaled when I was rear ended in an accident. I took my daughter's Honda in to change the oil and asked to transfer my remaining two oil changes to her Honda. Devin, the service tech was so rude. He said I had to purchase a new Honda in order to transfer the remaining oil changes. When I told him I didn't have the money to spend $25,000 to redeem $50 for two oil changes he simply said, well that is your choice. I was so mad I asked for the manager's name. I then called Christy, the service manager and she basically told me I purchased the oil changes but they belonged to my 2010 Honda which was now totaled and parked at some junk yard by the insurance. Although my daughter's Honda was a 1998 and used cheaper oil, unless I purchased a new Honda I was out of luck. They couldn't refund my money either because the deal was made through an outside financial entity. So, here I was still working through the sting of an accident and all of the frustration of insurance companies and Stockton 12 telling me that even though I signed no contract explaining to me that the 3 oil changes I bought belonged to my car, not me and because some idiot rear ended me I lost the money and the oil changes. This is poor customer service and false advertising. There should be a huge disclaimer attached to their deal for oil changes, explaining all of the restrictions. Plus they need to train their service technicians in how to treat people who work hard for their money with respect. I have filed a complaint with the BBB. We will never give Stockton Honda another dime. More

Lied, didn't do the work I paid for 7/16/2014 ZERO if I could, I will never go there again. Made an appointment for a used car buyers inspection for the 16th for a 2013 Honda ridgeline. 7/16/2014 ZERO if I could, I will never go there again. Made an appointment for a used car buyers inspection for the 16th for a 2013 Honda ridgeline. I asked what was included ie. do they check the frame for damage and ABS or electronic codes for the engine etc. The lady who made the appt for me said yes they check that. She said it is the same inspection we do when we buy a used vehicle or trade in. I also asked how long does it take for the inspection, I was told an hour and 1/2 to two hours. I thought great, they are thorough, and it sounded like a good expense of $111 dollars before I buy the car. I parked outside and walked in to the service bay and of the 7 people in there it took them a good few minutes of me standing there before anyone said "can I help you"? There are no signs of where to check in or who to talk to. The guy who checked me in finally was nice and wrote the vin and mileage down and put info into the computer. I asked him what was checked in the buyers inspection, he said all the stuff we check when we buy a car, so I asked specifically about the ABS and electronic codes and air bags and frame damage etc because there was a DRL light on the dash. I thought there was a problem because the Daytime Running Lights were not on. He said let me check if there are any recalls for that, he said no. I asked will they check that specifically and plug in to get the problem codes, he said yes. Having received the "yes, they will check that" answer I went to the waiting room. 25 min later, Randy calls me and says we are done. I thought that was fast, too fast. I walked out to the service area and the first thing they do is grab your credit card even before he would answer any questions. They push so fast to get you out of there Randy said everything passed, here are your keys and there is your car. I had to stop him and ask him if he checked the spare to see if the jack and lug wrench and such were there, he didn't know he had to look at the pass/fail sheet to see and said it doesn't look like we check that and he was gone. So i drive the 30 miles back to the dealers and notice the Running Lights are not on and the DRL light is still on the dash. I look over the pass/fail sheet and under TECHNICIAN: there is "no name on file". The section, Equipment: has exterior lights - PASS. I called to talk to Randy he said he would have to ask the tech who worked on it. Except there is no name on file. He called me back and said that if it was made in Canada VS the US then blah blah blah I don't even know where Roseville is, I said California. He said something like the tech honestly doesn't remember the DRL light on the dash. I said it is an exterior light and you put PASS on it except they are not working and I even told the check in guy about the DRL code before you saw it. He said you guys did electronic code. I repeated myself saying it is not working and you put "PASS" on the sheet. I said I wonder what else "FAILED" that you "PASSED" because you obviously didn't check it. Then he got short with me and said that is not one of the things we check. I knew I was getting nowhere with him because he was getting "short" with me and they didn't do even the obvious visual checks even after I told them about it. They were not thorough, they were not honest, then they blew me off when I had proof that they didn't do what they said. They flat out lied to me, and obviously they don't check what they charge you to check. Also if that is the way they "certify" all their used and trade in cars, I would never buy one from them. There is more rudeness and lying to the story but you get my drift. Save yourself some grief and don't use Stockton 12 honda for service. More

Great Customer Experience and Price (despite lost vehicle) First off, Chuck and Steve are great! They were helpful and answered our questions about the Honda Odyssey. My wife wanted Navigation and so we went First off, Chuck and Steve are great! They were helpful and answered our questions about the Honda Odyssey. My wife wanted Navigation and so we went with the Touring model. After signing all the paperwork and waiting for our new van to arrive, we found out that Odysseys and Pilots were going missing from the depot/rail stations and the dealerships and the dealership didn't know where our can was at despite it being "In Transit" After a few more days waiting for the van, Steve went to Ogden and got us the same vehicle and drove it down for us. They renegotiated the payment dates and we were off! We love our van and look forward to doing business with Stockton12 Honda in the future. More

Honda Pilot - Zagers We just stopped by to look at the Honda Pilots with no intention of buying a car that day. Chris approached us, asking if he could help us find what w We just stopped by to look at the Honda Pilots with no intention of buying a car that day. Chris approached us, asking if he could help us find what we were looking for. He was extremely friendly, made us feel comfortable right away, and was really focused on what we needed from a new car. We decided to go for a test drive. Then had them look at our current car for trade in value, talked about the options with Ryan, whose was very knowledge and made it easy for us to decide to go ahead with the purchase that day. Then John was great in the finalization of our purchased. He explained everything to us clearly, talked about the extended warranty (which we purchased) and got us in and out as fast as he possible as it was very late. I had to come back two days later to drop off extra keys and stuff for my old car and was treated with the same great service. Even though they were helping other customers and getting ready to eat lunch, they stopped what they were doing to get me what I needed so I could be on my way. They invited me to the New Owners event on the 17th and said they would call and remind me. I really felt like everyone's focus was on making sure we were happy, that our needs were met with the purchase and the financing, and that we would walk away feeling good about our experience. Rachel & Karl Zager More