Stockton 12 Honda

Exceptional service Recently I was in an accident where my car was totaled. Travis took into account my history with Honda and advocated for me to find a new car within m Recently I was in an accident where my car was totaled. Travis took into account my history with Honda and advocated for me to find a new car within my budget. He listened to my needs, provided a fair price and helped me out of a difficult situation. It's not often that you find a sales representative who puts your needs above their own. I was completely pleased with the outcome and experience working with Travis and the Stockton 12 team. It has made me a loyal customer for life. Thank you. More

Review Just the best and friendliest service we have had!! Jason took a lot Of time with us and was super great to work with. Thanks! Just the best and friendliest service we have had!! Jason took a lot Of time with us and was super great to work with. Thanks! More

No respect for clients I called to schedule my regular oil change for my Honda and was talked into the 3 for $75 deal for oil changes. So I purchased 3 oil changes-of course I called to schedule my regular oil change for my Honda and was talked into the 3 for $75 deal for oil changes. So I purchased 3 oil changes-of course pre-paid was mandatory. I used one oil change and then in May my car was totaled when I was rear ended in an accident. I took my daughter's Honda in to change the oil and asked to transfer my remaining two oil changes to her Honda. Devin, the service tech was so rude. He said I had to purchase a new Honda in order to transfer the remaining oil changes. When I told him I didn't have the money to spend $25,000 to redeem $50 for two oil changes he simply said, well that is your choice. I was so mad I asked for the manager's name. I then called Christy, the service manager and she basically told me I purchased the oil changes but they belonged to my 2010 Honda which was now totaled and parked at some junk yard by the insurance. Although my daughter's Honda was a 1998 and used cheaper oil, unless I purchased a new Honda I was out of luck. They couldn't refund my money either because the deal was made through an outside financial entity. So, here I was still working through the sting of an accident and all of the frustration of insurance companies and Stockton 12 telling me that even though I signed no contract explaining to me that the 3 oil changes I bought belonged to my car, not me and because some idiot rear ended me I lost the money and the oil changes. This is poor customer service and false advertising. There should be a huge disclaimer attached to their deal for oil changes, explaining all of the restrictions. Plus they need to train their service technicians in how to treat people who work hard for their money with respect. I have filed a complaint with the BBB. We will never give Stockton Honda another dime. More

Lied, didn't do the work I paid for 7/16/2014 ZERO if I could, I will never go there again. Made an appointment for a used car buyers inspection for the 16th for a 2013 Honda ridgeline. 7/16/2014 ZERO if I could, I will never go there again. Made an appointment for a used car buyers inspection for the 16th for a 2013 Honda ridgeline. I asked what was included ie. do they check the frame for damage and ABS or electronic codes for the engine etc. The lady who made the appt for me said yes they check that. She said it is the same inspection we do when we buy a used vehicle or trade in. I also asked how long does it take for the inspection, I was told an hour and 1/2 to two hours. I thought great, they are thorough, and it sounded like a good expense of $111 dollars before I buy the car. I parked outside and walked in to the service bay and of the 7 people in there it took them a good few minutes of me standing there before anyone said "can I help you"? There are no signs of where to check in or who to talk to. The guy who checked me in finally was nice and wrote the vin and mileage down and put info into the computer. I asked him what was checked in the buyers inspection, he said all the stuff we check when we buy a car, so I asked specifically about the ABS and electronic codes and air bags and frame damage etc because there was a DRL light on the dash. I thought there was a problem because the Daytime Running Lights were not on. He said let me check if there are any recalls for that, he said no. I asked will they check that specifically and plug in to get the problem codes, he said yes. Having received the "yes, they will check that" answer I went to the waiting room. 25 min later, Randy calls me and says we are done. I thought that was fast, too fast. I walked out to the service area and the first thing they do is grab your credit card even before he would answer any questions. They push so fast to get you out of there Randy said everything passed, here are your keys and there is your car. I had to stop him and ask him if he checked the spare to see if the jack and lug wrench and such were there, he didn't know he had to look at the pass/fail sheet to see and said it doesn't look like we check that and he was gone. So i drive the 30 miles back to the dealers and notice the Running Lights are not on and the DRL light is still on the dash. I look over the pass/fail sheet and under TECHNICIAN: there is "no name on file". The section, Equipment: has exterior lights - PASS. I called to talk to Randy he said he would have to ask the tech who worked on it. Except there is no name on file. He called me back and said that if it was made in Canada VS the US then blah blah blah I don't even know where Roseville is, I said California. He said something like the tech honestly doesn't remember the DRL light on the dash. I said it is an exterior light and you put PASS on it except they are not working and I even told the check in guy about the DRL code before you saw it. He said you guys did electronic code. I repeated myself saying it is not working and you put "PASS" on the sheet. I said I wonder what else "FAILED" that you "PASSED" because you obviously didn't check it. Then he got short with me and said that is not one of the things we check. I knew I was getting nowhere with him because he was getting "short" with me and they didn't do even the obvious visual checks even after I told them about it. They were not thorough, they were not honest, then they blew me off when I had proof that they didn't do what they said. They flat out lied to me, and obviously they don't check what they charge you to check. Also if that is the way they "certify" all their used and trade in cars, I would never buy one from them. There is more rudeness and lying to the story but you get my drift. Save yourself some grief and don't use Stockton 12 honda for service. More

Great Customer Experience and Price (despite lost vehicle) First off, Chuck and Steve are great! They were helpful and answered our questions about the Honda Odyssey. My wife wanted Navigation and so we went First off, Chuck and Steve are great! They were helpful and answered our questions about the Honda Odyssey. My wife wanted Navigation and so we went with the Touring model. After signing all the paperwork and waiting for our new van to arrive, we found out that Odysseys and Pilots were going missing from the depot/rail stations and the dealerships and the dealership didn't know where our can was at despite it being "In Transit" After a few more days waiting for the van, Steve went to Ogden and got us the same vehicle and drove it down for us. They renegotiated the payment dates and we were off! We love our van and look forward to doing business with Stockton12 Honda in the future. More

Honda Pilot - Zagers We just stopped by to look at the Honda Pilots with no intention of buying a car that day. Chris approached us, asking if he could help us find what w We just stopped by to look at the Honda Pilots with no intention of buying a car that day. Chris approached us, asking if he could help us find what we were looking for. He was extremely friendly, made us feel comfortable right away, and was really focused on what we needed from a new car. We decided to go for a test drive. Then had them look at our current car for trade in value, talked about the options with Ryan, whose was very knowledge and made it easy for us to decide to go ahead with the purchase that day. Then John was great in the finalization of our purchased. He explained everything to us clearly, talked about the extended warranty (which we purchased) and got us in and out as fast as he possible as it was very late. I had to come back two days later to drop off extra keys and stuff for my old car and was treated with the same great service. Even though they were helping other customers and getting ready to eat lunch, they stopped what they were doing to get me what I needed so I could be on my way. They invited me to the New Owners event on the 17th and said they would call and remind me. I really felt like everyone's focus was on making sure we were happy, that our needs were met with the purchase and the financing, and that we would walk away feeling good about our experience. Rachel & Karl Zager More

CRV-2014 My overall experience with Stockton 12 Honda is great. I will for sure recommend Stockton 12 Honda to my family and friends if they want to buy vehicl My overall experience with Stockton 12 Honda is great. I will for sure recommend Stockton 12 Honda to my family and friends if they want to buy vehicles in the future. More

Not how to treat a loyal customer! I've purchased 3 vehicles from them in 9 years. Brought in an alignment issue on a very low mileage 2013 CRV that easily could have been a factory is I've purchased 3 vehicles from them in 9 years. Brought in an alignment issue on a very low mileage 2013 CRV that easily could have been a factory issue. They offered nothing, blamed me for the problem and punted me. A discounted/free alignment or a break on new tires might have helped, but they stiff-armed a loyal customer and blew me off. AWFUL! My next vehicle will be a Toyota and it certainly will not be purchased from anyone affiliated with them. More

Run around from the get go The process started out fine usual car buying routine. Finally they found us a car they could put us in for what the banks would allow (so chuck says) The process started out fine usual car buying routine. Finally they found us a car they could put us in for what the banks would allow (so chuck says). So we are really trying to make sure this is something we want to do, we ask chuck if we could go to lunch and think/talk about a pretty important decision. He gives us a 100 reasons why we can't leave till we sign the deal. So after deliberating right infront of chuck starring us down we decide to sign the deal. Here comes the bouquet of roses the whole works, we are gonna be so happy with are purchase yada yada. Then BAMMM we are told that we won't be taking the vehicle today. It has to go through the shop for 120 point inspection and detailing, even after they make you sign a paper saying you will take delivery of the vehicle if a deal is made (funny how it don't work both ways right). So disappointed to say the least we plan to make the 2 hour trip back to SLC on Monday to get our new/used vehicle. So Chuck tells us to have insurance on the vehicle and a few more pieces of information on Monday when we come. Now we wait to go back and sign the contract where we were under the assumption is was going to cosign but never was asked to sign any contract. So fast forward 2 days my girlfriend takes off work early to make the now inconvenient 2 hour trip to SLC to get are new/used vehicle. We arrive shortly after 2:30p ask for Chuck he is paged a few minuets later Chuck approches us and says "oh hi I really wished you would have called your vehicle isn't ready" come to find out it hasn't darkened to door of there shop. Now Chuck tells us that they couldn't start work on the vehicle without the 2 pieces of info from us, when Saturday he told us as we were waiting to sign the contract that it was head to the shop asap. So I ask Chuck so your tell us that we took off work and drive 2 hours out of are way to not take home a vehicle? His answer "I'm afraid so cause the vehicle needs inspected detailed. So now we are post ready to squash the whole deal and walk out. My girlfriend and I discuss it and we tell Chuck you have till 6:00p to deliver the vehicle ready to go or we are squashing the deal. Mind you just a half hour ago he has taken or check for down payment. So off Chuck goes to see what he can get done, moments later he comes back all smiles saying " I just talked to the shop manager and he is doing me a favor and has rushed your vehicle into the shop". So as we discuss what we are going to do for the next 3 hours while the run over our vehicle Chuck returns and says "I have bad news they are going to need to order a part there is no way they can have it ready tonight". I say of course not like there has even been time enough to drive it from the lot to the shop door. We say fine we squash the deal give our check back, after 10 minuets of an argument as to why he can't give it back and a small scene on the showroom floor in front of God and everybody he final walked into the sales manager's office with an attitude and returned with the check. Needless to say we will not be back to Stockton 12 Honda. More

Great Experience I had a great experience with my new CR-V purchase at Stockton 12. The staff was very well informed, took me through the purchase step by step, and t I had a great experience with my new CR-V purchase at Stockton 12. The staff was very well informed, took me through the purchase step by step, and the follow through after the purchase has been extraordinary. I felt no pressure at any time, and they were more concerned about my needs, and my experience, and a sale. This was the best car purchase experience I have had. Fred Riding More