Stockton 12 Honda

My beautiful new CR-V I am a veteran Honda owner. When I purchased my Redondo Red EX in 2006 I believed that would be my final car which I would drive until I could no lon I am a veteran Honda owner. When I purchased my Redondo Red EX in 2006 I believed that would be my final car which I would drive until I could no longer operate a motor vehicle :) However I moved to Utah in September and decided an AWD vehicle would be a good investment, of course this new car would be a Honda. I had driven a friend's CR-V previously so I read reviews online and determined I would look at the 2015 models. My experience at Stockton 12 Honda was the bonus to owning yet another Honda. Jason and Duane listened to what I had to say about my needs in a vehicle then answered all questions I had about this new car. Jason and Duane also spent a good amount of time going through the features of the car so I felt very confident when I left the car lot.The price was fair and I didn't feel pressured into add-ons although I did select only the ones I wanted.I will gladly recommend Stockton 12 Honda to anyone interested in purchasing a vehicle. More

The left hand doesn't know what the right ones doing The right hand doesn't know what the left hands doing! Took unpaid time off work, half my day, to come in and see what they could do for me. They expr The right hand doesn't know what the left hands doing! Took unpaid time off work, half my day, to come in and see what they could do for me. They expressed that they work with those with bad credit. I went in with minimal expectations: a car with less than 100k miles, less than $15k and a payment of $400 or less. I also stated that I had next to nothing for a down payment ($200) The salesman said, 'we can work with you, we're here to help you'. They offered me an SUV with 113k miles and payment was to be $450. We signed papers and said they'd call me in a couple of days. They never called. I called 4 days later and they said they were working on it and would call me the next week. Never called, I called back and spoke to financing and he was under the impression that I had the car IN MY POSSESSION!! I said, 'no we don't have it.' He then said he would call me back. A 2nd salesman called and stated we needed another $1500 to get approved and the car was ours. I told him I would have to review it and get back to him. The next day, the xxxx finance guy calls and says we need $3000 and had NO IDEA a salesman called and said otherwise. They reel you in, then they tell you what you deserve. And its never what you wanted, its what they want you to have. They have no idea what they are doing. Its pathetic and all they care about.. IS THE SALE!!!!!!!!! More

Dealership tries to slip in extra charges into new car sale After being rear-ended at a stoplight I was forced into the search for a replacement car, and after doing some research I had my eye on a Honda CRV. I After being rear-ended at a stoplight I was forced into the search for a replacement car, and after doing some research I had my eye on a Honda CRV. I dropped by Stockton to Malone (now Stockton #12?) Honda in Sandy to check out the CRV. I met a very nice and very helpful salesman named Sean Sandberg - a great guy! After spending some time with him test driving etc. I was impressed with the car, but decided to wait a week until the new model year came out to see if the new model year would be a better option. Sean called me a week later to tell me they had the new model year in the color I wanted IN STOCK! So I went over to check it out. Sean was busy with another customer, so I worked with a gentleman of Pakistani heritage (maybe Sarif?) and he was great as well. I checked it out, drove it, and loved it! Then I went through the usual hassle of negotiating a price, and we came to terms after some back and forth. Then I was handed off to the guy in the business office to finish the paperwork, and the nightmare began. After going through paperwork and signing all kinds of stuff, listening to endless pitches for upgrades, extended warrantees, etc. he shows me the final summary and it included add-ons I didn't want and didn't agree to. I pointed it out and told him there must be a mistake because I didn't want or agree to that stuff, and he'd have to take it off. He then claimed that "every car" gets those things, and I had no choice, I had to pay for those add-ons. I told him that I understood that most people may want those, but I don't, and he needed to take it off. He then went off in a huff to talk to "the boss" and returned again to say that I had to pay for those items, including the $300 VTR ( $300 charge to have the VIN number entered into a database) because they "can't discount the car any more". And he wasn't nice about it. I pointed out the line on the summary sheet that had the agreed-upon price of the car, and said that I was fully willing to pay the negotiated price for the car! And the number was right there, and correct! But I didn't want the *additional* stuff they had added on, and that I wouldn't allow them to dishonestly slip in stuff at the end that I didn't want or agree to. He wouldn't budge, so I asked for my down payment check back, and decided to leave. Who wants to do business with a dealership that isn't ethical and honest, and tries to slip extra charges on? Not me! On the way out, Sean (the nice salesman) saw me and the look on my face and came over to see what was wrong. I explained that the guy was trying to add on this stuff and so I was leaving. Then the "boss" came over and I explained *AGAIN* to him that I was fine paying the price we agreed for the car, but I wasn't fine with the add ons. By then some other people in the showroom could hear the conversation and he said that he "couldn't discount the car any more" and I told him for the millionth time that I was FINE with the agreed-upon price for the car, but I wasn't fine with them slipping in additional stuff. He just kept repeating over and over that he couldn't discount the car any more, and it became obvious that he was just putting on a show for the rest of the customers in the showroom and trying to convince them I was just trying to chisel a better deal. Apparently there was another customer interested in that particular car, so perhaps he was trying to find an excuse to torpedo my deal and sell to someone else for more. I demanded my down payment be returned, and just walked out since the guy was clearly not interested in listening or selling the car for the agreed upon price. Sean the salesman called the following Monday to apologize and see if there was anything they could do to earn my business back, and indicated that he spoke to the general manager and it was silly to lose a customer over the VTR fee - I genuinely felt sorry for him because he was great and it was the stupid "boss" who insisted on adding on the additional charges and ruined the sale. I suppose they probably charged the extras to the next guy who came along and got a few hundred bucks more for that car, but ironically they lost a sale completely - not just for *this* car, but also the rest of my life! If you read this, Mr. General Manager, take note: You lost a lot more than a few hundred bucks in stupid add-on charges, and you need to change the way customers are treated at your dealership. But also please note, the salesmen Sean Sandberg and the other guy were both great. They closed a sale - it took the boss to blow it up! Oh, and I went down the road to Larry H. Miller dealership and was able to get a much better deal without getting ripped off! I will start my search at LHM from now on, and suggest the rest of Utah do the same! More

Honda Odyssey 2012 trade for 2015 Great price and experience! They were willing to work a deal even though I was one of those "internet" shoppers armed with TrueCar pricing and NADA/lo Great price and experience! They were willing to work a deal even though I was one of those "internet" shoppers armed with TrueCar pricing and NADA/local value info for the trade. Mat was a great advocate and kept working with the sales manager until he got what I needed. More

Me and my husband went in and I Don have very good credit bu Me and my husband went in on Friday to get a vehicle between our salesman and Brandon in financing they said they had found financing for us for the c Me and my husband went in on Friday to get a vehicle between our salesman and Brandon in financing they said they had found financing for us for the car we wanted so we were there for 4 hours signing paperwork and everything else. We came back the next day to pick up the vehicle everything was fine. We received a phone call Wednesday saying they didn't find financing for that vehicle and we need to return or pay someone to come get it. Also we need to pay for mileage and detailing! This is the biggest bull crap. Stear clear from Stockton 12 honda More

Thanks nice Car 2015 Accord Love the car, I wish it had a sun roof, but that is ok. Took a little long but I understand why, It was a new car that needed to be serviced. Thank Love the car, I wish it had a sun roof, but that is ok. Took a little long but I understand why, It was a new car that needed to be serviced. Thanks for the help. Would have like to have gotten a free year service plan thrown in but o well. More

A very pleasant experience Lorenzo Case and Steven Corley went out of their way to help my wife secure her new CRV. Both individuals are very professional in their approach, and Lorenzo Case and Steven Corley went out of their way to help my wife secure her new CRV. Both individuals are very professional in their approach, and make the process of buying a car a very pleasant experience. This is our second Honda purchased from Stockton 12 so I would not hesitate to recommend them to anyone looking to purchase a car. More

Stockton Great experience, would recommend this dealer to our friends. Everyone was very friendly and easy to work with. All of our expectations were met satis Great experience, would recommend this dealer to our friends. Everyone was very friendly and easy to work with. All of our expectations were met satisfactorily! More

New car buying experience I just leased my 2nd CRV from Stockton Honda. My first experience 2 years ago was amazing and I did not hesitate for a second going back to Stockton f I just leased my 2nd CRV from Stockton Honda. My first experience 2 years ago was amazing and I did not hesitate for a second going back to Stockton for my next car. First, I love my CRV...it is a good looking car, lots of features and good gas mileage. Second, the customer service at Stockton is like none other and I am always treated like I'm the only customer they have. From their sales people, to finance, general management and service team, they know their products and their business. I have always been treated fairly and with excellent customer service. Not sure how you managed to have ALL your employees under one roof with exquisite customer service skills but you have, ( they could give lessons to most other service industries ) ! To sum up, I have had my car for a week now. I love, love, love it ! The burgundy color is stunning and I have received many compliments. Several folks have asked where I got my car, and of course I tell them Stockton! Thanks for a great vehicle and terrific customer service~ More

Exceptional service Recently I was in an accident where my car was totaled. Travis took into account my history with Honda and advocated for me to find a new car within m Recently I was in an accident where my car was totaled. Travis took into account my history with Honda and advocated for me to find a new car within my budget. He listened to my needs, provided a fair price and helped me out of a difficult situation. It's not often that you find a sales representative who puts your needs above their own. I was completely pleased with the outcome and experience working with Travis and the Stockton 12 team. It has made me a loyal customer for life. Thank you. More