Stockton 12 Honda

Good Service and Management Team, HORRIBLE Sales team I bought a Certified Used 2014 Honda CRV through a sales associate (Jason Lee). Jason was nice and personable and did everything in his power to make I bought a Certified Used 2014 Honda CRV through a sales associate (Jason Lee). Jason was nice and personable and did everything in his power to make the sale go through (he even fixed up a couple of rock chips on the hood himself). We bought the car on a Monday, and Tuesday we noticed a vibrating sound around speeds 50-70 mph on the highway. We also noticed that floor mats were missing and Jason was kind enough to locate some for us. On Tuesday, we stopped to pick up the floor mats and get the sound checked out. The Service team was kind and managed to diagnose the issue to a wheel bearing but after the work was done and the car was returned back to us, the sound was still prevalent. Jason knew about the fact that THE CERTIFIED USED HONDA CRV HE SOLD WAS IN THE SHOP THE NEXT DAY and inquired the issue from us on Tuesday. To fix the issue, I came back again on Thursday. Having been frustrated with the trips to service a certified used car the week of buying it, I explained to Jason that I was not happy how things have been with the car. Instead of an apology on the issue and "we will do everything we can to fix it because we value your business", Jason walked out on me TWICE in the process of me explaining my frustration. He told me to take up my issues with the Manager. The manager (Soaib) listened to me on the entire timeline of things and quickly coordinated with Service manager to get the car issues fixed with no cost to us. Soaib was patient, understanding and most importantly listened to me. The service department (Bill, Dan) has been kind and efficient as well. Jason in sales, however, has been accommodating when things are going his way, but discourteous as soon as the issues started to arise. I am pleased to work with the manager and service team AGAIN AND AGAIN but the the sales team (particularly Jason Lee), I will never work with. I have bought a certified used Sonata from Ken Garff Hyundai and their team provides an integrated customer friendly experience (Sales, service and management all caring for you) to take care of you proactively (not after you start raising complaints). I am writing this review three days after buying the car and despite the rough start, I hope this certified used 2014 Honda CRV goes on to be reliable and I have the car in the condition I wanted it to be when I bought it. More

Purchase of multiple cars We purchased multiple cars as gifts, and we had a very good experience. Patrick was very helpful, and we were able to negotiate a reasonable price fo We purchased multiple cars as gifts, and we had a very good experience. Patrick was very helpful, and we were able to negotiate a reasonable price for the cars. More

Made buying a car painless I felt I was listened to....never did I feel rushed or pressured. Dealership is undergoing a remodel but showroom and waiting areas were very clean a I felt I was listened to....never did I feel rushed or pressured. Dealership is undergoing a remodel but showroom and waiting areas were very clean and relaxing. More

I hate car shopping I needed a new vehicle. I wanted a small SUV. Tested a Toyota Rav4 down the street. It was nice. But for the same price, liked the CR-V Honda bette I needed a new vehicle. I wanted a small SUV. Tested a Toyota Rav4 down the street. It was nice. But for the same price, liked the CR-V Honda better. Loan approved and the paperwork ready quickly. Then my salesman Alec and his manager drove my car home for me while I drove my new Honda. Done and done. More

Great experience Bill helped us and he was quick and efficient. He was very quick to open doors and make sure we were well taken care of. Thanks! Bill helped us and he was quick and efficient. He was very quick to open doors and make sure we were well taken care of. Thanks! More

My car service review My wife and I only take our Honda Accords to to Stockton 12 Honda. They are fair, fast, knowledgeable, courteous, and thorough, and we think they're g My wife and I only take our Honda Accords to to Stockton 12 Honda. They are fair, fast, knowledgeable, courteous, and thorough, and we think they're great. More

new for us - 2009 honda pilot our experience was excellent. we called early Tuesday morning to look at a car that same morning. our sales person Alex was great to work with. the de our experience was excellent. we called early Tuesday morning to look at a car that same morning. our sales person Alex was great to work with. the dealership was able to work with us on the price/fees/etc. to meet our budget after some negotiation. We were very happy that we were able to get the vehicle that we did at a price that we were happy with. The vehicle was in very good condition compared to those that we saw at smaller dealerships and from private sellers. it was the first time that I have bought a vehicle through a dealership, and it exceeded my expectations. More

Bad experience, good outcome I made a long distance trip to Stockton 12 to purchase a used car. Unfortunately, the car was not what I expected. I had a meeting the the sales manag I made a long distance trip to Stockton 12 to purchase a used car. Unfortunately, the car was not what I expected. I had a meeting the the sales manager who tried to provide a workable solution, but the car was simply in too bad of shape. I later wrote a letter to the General Manager, Shane Parrish. He graciously provided me with reimbursement for my travel. Even though I feel that I was not given good info about the vehicle from the beginning, the dealership showed an attitude of very good customer service. For that, I commend them. More

Where my new Odyssey We excitedly bought our new van yesterday. They couldn't find the keys and such last night which is fine, we understand. However Our sales Person Just We excitedly bought our new van yesterday. They couldn't find the keys and such last night which is fine, we understand. However Our sales Person Justin said he would deliver the vehicle to us this morning which is great. We thought But at 1pm I was getting nervous about picking kids up and missing him. It's been one excuse after another. what's going on?! I just want my new vehicle. I thought Craig and his team had our back. More

Leased a new 2016 Honda Civic We are very excited to learn all about our new Honda Civic. There have been so many changes! Shoaib Kahn was our Sales Agent and he was great to work We are very excited to learn all about our new Honda Civic. There have been so many changes! Shoaib Kahn was our Sales Agent and he was great to work with. We really do appreciate Shoaib and Craig Tuft for working with us. More