Stockton 12 Honda
Sandy, UT
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Great place to go! Warm greeting; explained the process and came within 1/2 of the time quoted for the services. Price in line with the amount projected. I'd return. Our Warm greeting; explained the process and came within 1/2 of the time quoted for the services. Price in line with the amount projected. I'd return. Our family has purchased 3 new vehicles from Stockton 12 in the last two years. I think that sums it all up! More
Free recall is not free This is the second time I've gone to their service center for a recall. Of course recalls are free but they always find additional problems that are This is the second time I've gone to their service center for a recall. Of course recalls are free but they always find additional problems that are related to the recall. On both situations, the related issue was not covered. Seems like they have a competition on who can upsell more for the day. I didn't feel like they were concerned about me but just more profit. On both occasions I was told that the fix on the recall would not benefit me unless the other part was also fixed. For example, the recall was for bad airbags. They were replaced but they would not deploy unless I spent $775. So I have new airbags that won't deploy. Now why wouldn't that be part of the recall. Feels a lot dishonest. I will not return and will tell others about my experience. Also, as a side note, they open at 7am. I showed up and walked in and was greeted with "how can I help you". After my explanation, he told me to go wait outside because I was early and they weren't open... It was 6:59. Wow, how's that customer service? I barely got outside when they opened the door and said they were opened. More
They were stright forward and honest. Alex Schneider has been my parents go to salesman for their last two vehicle purchases and now will be mine as well! He didn't mess around and was fai Alex Schneider has been my parents go to salesman for their last two vehicle purchases and now will be mine as well! He didn't mess around and was fair and honest with me and helped me find what I was looking for, which I appreciate greatly! John helped me with financing and was clear and straightforward which is refreshing! Thanks Stockton 12 Honda I truly enjoy my new car! More
For one and all My husband and I purchased a Honda Fit and it was one of the best car purchases we have made. Ish and Shoaib did everything in their power to meet the My husband and I purchased a Honda Fit and it was one of the best car purchases we have made. Ish and Shoaib did everything in their power to meet the budget price and meet our needs. They answered all our questions and concerns. Mr. Caldwell in finance worked hard and got us a local bank that was willing to meet our budget/ price range. This was a great experience and we will be recommending Stockton 12 Honda again and again. We weren't pressured to feel like they just wanted to make a sale but take care of us know amd in the future. Ish and Shoaib went above and beyond for us. Thanks Stockton 12 Honda JC More
Best Honda Place in Town !! Shoaib and Jason were very helpful. They listened to what i was looking for in my price range and style I came h in the Home in a Honda Fit. This wa Shoaib and Jason were very helpful. They listened to what i was looking for in my price range and style I came h in the Home in a Honda Fit. This was the best purchase i ever made. If i ever need another car i will contact them first. Both very friendly and just willing to help you in all that they can to make you happy. Thank you guys. More
Good Service and Management Team, HORRIBLE Sales team I bought a Certified Used 2014 Honda CRV through a sales associate (Jason Lee). Jason was nice and personable and did everything in his power to make I bought a Certified Used 2014 Honda CRV through a sales associate (Jason Lee). Jason was nice and personable and did everything in his power to make the sale go through (he even fixed up a couple of rock chips on the hood himself). We bought the car on a Monday, and Tuesday we noticed a vibrating sound around speeds 50-70 mph on the highway. We also noticed that floor mats were missing and Jason was kind enough to locate some for us. On Tuesday, we stopped to pick up the floor mats and get the sound checked out. The Service team was kind and managed to diagnose the issue to a wheel bearing but after the work was done and the car was returned back to us, the sound was still prevalent. Jason knew about the fact that THE CERTIFIED USED HONDA CRV HE SOLD WAS IN THE SHOP THE NEXT DAY and inquired the issue from us on Tuesday. To fix the issue, I came back again on Thursday. Having been frustrated with the trips to service a certified used car the week of buying it, I explained to Jason that I was not happy how things have been with the car. Instead of an apology on the issue and "we will do everything we can to fix it because we value your business", Jason walked out on me TWICE in the process of me explaining my frustration. He told me to take up my issues with the Manager. The manager (Soaib) listened to me on the entire timeline of things and quickly coordinated with Service manager to get the car issues fixed with no cost to us. Soaib was patient, understanding and most importantly listened to me. The service department (Bill, Dan) has been kind and efficient as well. Jason in sales, however, has been accommodating when things are going his way, but discourteous as soon as the issues started to arise. I am pleased to work with the manager and service team AGAIN AND AGAIN but the the sales team (particularly Jason Lee), I will never work with. I have bought a certified used Sonata from Ken Garff Hyundai and their team provides an integrated customer friendly experience (Sales, service and management all caring for you) to take care of you proactively (not after you start raising complaints). I am writing this review three days after buying the car and despite the rough start, I hope this certified used 2014 Honda CRV goes on to be reliable and I have the car in the condition I wanted it to be when I bought it. More
Purchase of multiple cars We purchased multiple cars as gifts, and we had a very good experience. Patrick was very helpful, and we were able to negotiate a reasonable price fo We purchased multiple cars as gifts, and we had a very good experience. Patrick was very helpful, and we were able to negotiate a reasonable price for the cars. More
Made buying a car painless I felt I was listened to....never did I feel rushed or pressured. Dealership is undergoing a remodel but showroom and waiting areas were very clean a I felt I was listened to....never did I feel rushed or pressured. Dealership is undergoing a remodel but showroom and waiting areas were very clean and relaxing. More
I hate car shopping I needed a new vehicle. I wanted a small SUV. Tested a Toyota Rav4 down the street. It was nice. But for the same price, liked the CR-V Honda bette I needed a new vehicle. I wanted a small SUV. Tested a Toyota Rav4 down the street. It was nice. But for the same price, liked the CR-V Honda better. Loan approved and the paperwork ready quickly. Then my salesman Alec and his manager drove my car home for me while I drove my new Honda. Done and done. More
Great experience Bill helped us and he was quick and efficient. He was very quick to open doors and make sure we were well taken care of. Thanks! Bill helped us and he was quick and efficient. He was very quick to open doors and make sure we were well taken care of. Thanks! More