Stockton 12 Honda

good experience Dorug is so nice to service. Excellent service and the store is nice and clean,also very good inventory. Finance manager is excellent. Sales manage Dorug is so nice to service. Excellent service and the store is nice and clean,also very good inventory. Finance manager is excellent. Sales manager is great service. More

Purchase process completed on a CRV-EX After looking at a wide variety of other cross overs we purchased a CRV-EX with the help of Braxton Winn. He knew the car well, worked through the pu After looking at a wide variety of other cross overs we purchased a CRV-EX with the help of Braxton Winn. He knew the car well, worked through the purchase price, was open and upfront about the costs and savings. I work work with him again on a car purchase! More

Knowledgeable staff and very low pressure Stephen was awesome! He was patient with all of my questions, helped answer everything he could and was super chill. I would definitely send my friend Stephen was awesome! He was patient with all of my questions, helped answer everything he could and was super chill. I would definitely send my friends and family to him to assist in a car purchase. Chris was a big help as well in meeting my wifes many preferances and helping alleviate some of her concerns. Matt helped us with financing and was very knowledgeable about everything. We had a lot of questions and he always had the answers. Nobody pressured us to make any decisions and I feel like this is a superior place to buy a car. More

Great Dealer, Willing to Work With Us Our family car needed to be replaced, and at the same time, we were looking for an additional car for the boys to drive. Unfortunately, it is a very b Our family car needed to be replaced, and at the same time, we were looking for an additional car for the boys to drive. Unfortunately, it is a very busy time of the year for us. After doing a few test drives and negotiating approximate pricing, we decided on going with a Honda CRV and a Civic. We also wanted to trade in our old car. With limited time to do everything that we needed to do, I arrived at the dealership after 3:30 pm, driving the trade-in. Oh, and BTW, my wife wasn't able to be there, but we wanted both of our names on the titles of the new vehicles -- I brought enough information that they could process the paperwork to the point that they would just need her signature. Also, the dealership needed to get the Civic from another location. This had the makings of a stressful nightmare for all involved. Isaac, our salesman, was patient and informative throughout the whole process. We worked on all of the details, got the Civic delivered, processed the trade in, went over and set the personal settings on the two new cars, got both cars cleaned up and ready to go, and had two sets of paperwork all signed and processed, but just needing my wife's signatures. We also needed to get both cars home. I drove one car, Isaac drove the other, and another employee followed us to my house. At about 6:30 pm, just three hours after I went to the dealership, Isaac and the other employee we're driving away from our house, and the two new cars had found their new home. If you are familiar with car dealerships and the extensive process it is to do a car sale and all of the aspects of this, you will likely be amazed that Isaac and Stockton 12 Honda were able to pull it off. They probably set a record, considering all the variables. We were not easy customers to deal with, and this was definitely not a normal sale, nor should reasonable people expect to go through the process in such a rushed manner. It does show that the dealership was willing to do all that they could to make the sale happen and to meet our demanding schedule. Thanks guys, I promise the next time we'll make it a little easier on everyone.:-) More

Went for a test drive and left with a car We just came for a test drive and left with a car. Our salesperson, Mike Ledesma, was super chill and so not high pressure. He was Open and honest and We just came for a test drive and left with a car. Our salesperson, Mike Ledesma, was super chill and so not high pressure. He was Open and honest and never did I feel he was jerking us around or taking us to the cleaners. If you come here, ask for Mike... he’s got your back! More

VERY UNETHICAL We went in to test drive and look at an HR-V. Liked the car, but didn't care much for the experience. All they care about is sales! The customer does We went in to test drive and look at an HR-V. Liked the car, but didn't care much for the experience. All they care about is sales! The customer does not matter. We were going to come back in the near future to buy another, not going to happen now! We ended up leaving our first go around. The second time we came right from a funeral, so we weren't thinking right- and they were ready! Ends up they added another 3-4k on the price we originally agreed on and then included the "free" oil changes and maintenance in the contract- we paid for free! Can't believe it! Will NEVER come back and will not recommend to anyone. RUN AWAY! More

unethical behavior This morning I called the dealership to ask if the 2015 Honda Accord Sport seen on Cargurus.com was on the lot. The salesman said it was. I asked why This morning I called the dealership to ask if the 2015 Honda Accord Sport seen on Cargurus.com was on the lot. The salesman said it was. I asked why the car had come into their possession. The salesman said he didn't have that information. I said that's odd. I asked who would know. His gave me to the manager that said it was a lease return. My wife and I got in the car and drove to the dealership to look at and then most likely purchase the car. When we got to the dealership we were greeted by a salesperson. We stated we were there to look at this particular car. After a little searching around the car was not there. Surprise, surprise. It hadn't been there. The dealership mislead us and it appears to have tried to bait and switch us as they had two other newer, more expensive cars they would be happy to sale us. It's unfortunate that we drove two hours out of our way after calling to ensure the car was on the lot only to find out the dealership was dishonest in their approach to business. The old bait and switch. We won't be returning to Stockton 12 Honda and would caution others not to go either. More

Thank you Austin! I had never bought a car before, and was really overwhelmed initially about the whole process. Austin was absolutely amazing in helping me navigate it I had never bought a car before, and was really overwhelmed initially about the whole process. Austin was absolutely amazing in helping me navigate it. He helped me figure out which car was right for me and my budget (a Civic hatch which I LOVE) and he made the entire process easy and fun. He is extremely knowledgeable and I highly recommend going to him! More

Honest dealer. Bret is probably the best salesman I have ever dealt with. Very helpful and knowledgeable--and HONEST! There was an initial mix-up in the financing Bret is probably the best salesman I have ever dealt with. Very helpful and knowledgeable--and HONEST! There was an initial mix-up in the financing and Bret refered me to the Sales Manager who made it his goal to make sure I was happy. John kept in contact with me and everything was resolved perfectly. Definitely will be back.. More

Customer Service Jose B. is awesome!! He helped me out so much & was nice, I highly recommend going in to see him if you’re looking for a car. Jose B. is awesome!! He helped me out so much & was nice, I highly recommend going in to see him if you’re looking for a car. More