Stockton 12 Honda

Job well done, Derek!! We have worked with Derek for the past 4-5 years when we have brought our Honda CRV in for servicing. We have been well taken care of and have been t We have worked with Derek for the past 4-5 years when we have brought our Honda CRV in for servicing. We have been well taken care of and have been treated well. We feel that Derek has our best interest at heart when we have worked with him. More

service department the service department is great. you will be kept informed of all you are having done. honest people. on two occasions I drove in when my tire light c the service department is great. you will be kept informed of all you are having done. honest people. on two occasions I drove in when my tire light came on ( I was near by) they checked it out and had me on the road in 20 minutes. More

Replace car remote Once they figured out the problem they did a pretty good job fixing the problem. They replaced the remote and programmed it. My issue however was that Once they figured out the problem they did a pretty good job fixing the problem. They replaced the remote and programmed it. My issue however was that when I got home the warning if low battery in the remote came which required another trip to the dealership to get a new battery. All work was fine under warranty but making the second trip was a problem. More

Great experience once again. I have purchased my last two cars through Stockton and am always pleased with the service they provide. They go above and beyond to make sure the buy I have purchased my last two cars through Stockton and am always pleased with the service they provide. They go above and beyond to make sure the buyer is happy. I am happy! Thank you Stockton 12! More

Perfect From the moment you arrive they are taking care of you , making sure you are number 1,they tell the length of time your car will be in the service. Po From the moment you arrive they are taking care of you , making sure you are number 1,they tell the length of time your car will be in the service. Popcorn, water,,hot chocolate, No problem everyone was perfect More

Review Alex was very knowledgeable and I wish we would have dealt with him from the beginning of our experience. We were very appreciative that the paper wor Alex was very knowledgeable and I wish we would have dealt with him from the beginning of our experience. We were very appreciative that the paper work process went quickly. More

Outside mirror Emmanuel was great. Courteous and pleasant and very informative about the problem. He was prompt and kept me up to date as to how they were prigressi Emmanuel was great. Courteous and pleasant and very informative about the problem. He was prompt and kept me up to date as to how they were prigressing. More

Oil change time Just needed an oil change, in and out quick! Let me know that my car is in good shape and to keep driving her well!! Thanks Derek and Foster! Just needed an oil change, in and out quick! Let me know that my car is in good shape and to keep driving her well!! Thanks Derek and Foster! More

Poor service We dropped our car off at 1130 with a pickup time at 230. At 430 still not ready and had to wait another thirty mins. Initial estimate at $360.00. Tot We dropped our car off at 1130 with a pickup time at 230. At 430 still not ready and had to wait another thirty mins. Initial estimate at $360.00. Total was $750.00 with no call for an updated price by our advisor, Aubrey. Upon arrival our advisor was chewing gum and wearing a nose ring. When asked no answer why we werent call re price change. Our invoice was was tossed to us across the counter and Aubrey appeared she wanted to go home and not answer questions. Our safety point inspection was not ready but when given we were told that the battery was a little low but okay. The next night my wife required a jumpstart due to a dead battery. $750 and she needed a jumpstart the next night. Stockton #12 Honda lost a customer and is not recommended for their service dept. Aubrey's poor professionalism reflects poorly on this dealership. More

good experience Easy to find and drive to, friendly and pleasant service. Waiting area convenient and comfortable. All questions and concerns were addressed. I am Easy to find and drive to, friendly and pleasant service. Waiting area convenient and comfortable. All questions and concerns were addressed. I am definitely planning to return for my next service needs. More