Stockton 12 Honda

I paid $80 for a check engine diagnostic that I could have gotten from Auto Zone for free, and a car wash. I took my car to a different repair shop to save myself $1,000. Glad I got a second opinion. I have gotten from Auto Zone for free, and a car wash. I took my car to a different repair shop to save myself $1,000. Glad I got a second opinion. I understand that I wasted their time, but I wish I would have taken it elsewhere in the first place. More

Tire replacement Very upset with my experience. I’ve purchased my car through this dealership 4 years ago, I have provided my services and maintenance on my car at thi Very upset with my experience. I’ve purchased my car through this dealership 4 years ago, I have provided my services and maintenance on my car at this location for 4 years. I purchased 4 new tires, I ran over a nail over the weekend went into the location just for them to tell me none of my tires had a warranty on them because my brother in law installed them during working hours and they couldn’t confirm this. NONE of my tires have a warranty on them now when I spend over $500 on tires, when they were just purchased 3 months ago. Ryan was nice enough to offer me a discounted tire at his rate which made the experience a little better but still very disappointed with this result. More

Tire debacle. The guard shack has to go.... seems too intrusive. I had a 9:00am appointment, was there at 7:00am, didn't get my car back until 2:00pm. All this time The guard shack has to go.... seems too intrusive. I had a 9:00am appointment, was there at 7:00am, didn't get my car back until 2:00pm. All this time for an oil change and 4 tires. More

Lied to and ignored We went in looking for a slightly used Honda Odyssey. Alex was our sales rep and we found exactly what we were looking for. The problem was it was a We went in looking for a slightly used Honda Odyssey. Alex was our sales rep and we found exactly what we were looking for. The problem was it was a little more banged up then we wanted. We looked at the car and noticed several scratches along the outside. We asked if those could be taken out and he said "yeah, we will work that into the deal". That was important to us. We didn't want to buy a new car with huge scratches along the outside. We felt good that he said they could get it out. We loved the car. They also had a brand new one that we really liked to but Alex kept pushing us to the used one. It was a little cheaper, so that's fine as long as they came through with cleaning it up and fixing the doors. When negotiating the deal I brought up several times that the scratches would be taken out and he said "absolutely, we will schedule a service time as soon as we are done and get that taken care of". We closed the deal and did schedule the service appointment. During the appointment, the service team texted us to say the scratch couldn't be buffed out and would need to be taken to a body shop. I reached out to Alex and he repeated the same thing. I told him the deal wasn't "if" it could be buffed out but that they would have taken care of it. He told me he didn't build it out into his budget and he would look into what they can do. I never heard back from him. I've reached out several times and can't get a hold of him. We love the car and probably would've bought the new one if he would have told us he couldn't get the scratches out. That was important to us. I'm furious with the response from him and the team. It's been a terrible experience. More

The service was both cordial and quicker than anticipated. The associate was professional and thoughtful of my experience. I expected to wait longer, but they had the job done faster than expecte anticipated. The associate was professional and thoughtful of my experience. I expected to wait longer, but they had the job done faster than expected. More

I set an appointment to get some recalls done on my minivan, and when I arrived Derek helped get me checked it. He informed me the recalls would take 4+ hours, which I wasn’t aware of and appreciated h minivan, and when I arrived Derek helped get me checked it. He informed me the recalls would take 4+ hours, which I wasn’t aware of and appreciated him letting me know! He let us know we could stay or use a shuttle to take us home. I had an appointment at 2 pm nearby the dealership, so I decided to stay in hopes it would be finished before then. At 1 pm when my vehicle still had a couple hours of work to be done, Derek arranged for us to get a rental car so I could make it to my appointment and come back for my car once everything was finished. He was very accommodating and thoughtful to make sure I made it to my appointment. Picked my car up that afternoon and it runs smoother than ever! Couldn’t recommend this dealership and their service enough! More

Acknowledging ,welcoming ,Nice ,friendly Understand Acknowledging ,welcoming ,Nice ,friendly Understand needs answer all concerns and explain everything with details Very patient with me , most defi Acknowledging ,welcoming ,Nice ,friendly Understand needs answer all concerns and explain everything with details Very patient with me , most definitely recommend to friends and family. Great service!! More

5 star service In and out in 40 mins. Honda's are amazing and so is this service center.....That's a new record. Good job Derek and team. In and out in 40 mins. Honda's are amazing and so is this service center.....That's a new record. Good job Derek and team. More

I have been very impressed with my service at Stockton 12 Honda service department! I was told at my last service visit that I needed new tires and was given quotes for four different types of tires. I check Honda service department! I was told at my last service visit that I needed new tires and was given quotes for four different types of tires. I checked around and found their price was comparable or lower than other tire places. When I scheduled my visit to get the tires placed, the parts department helped me decide on the best tire for my needs. Then, when I dropped my car off, Cody, my service consultant, reviewed my tire choice and gave me great advice. I was in a hurry to get the car done in time fo another appointment and they got it done in plenty of time. Cody sent a text at the beginning of the service and after the service to address any questions. Excellent service!! I will definitely return and have recommended this dealership to others. More

Great - BUT did not wash our vehicle! Everything was great BUT DID NOT WASH our vehicle. The service manager was awesome The service dept. needs to remember to wash vehicle This is th Everything was great BUT DID NOT WASH our vehicle. The service manager was awesome The service dept. needs to remember to wash vehicle This is the second time this has happened. More