Stockton 12 Honda

I was not pleased with the service. I went in for a routine oil change and apparently the oil pan plug cracked when they unscrewed it. To fix the problem they drilled a slightly bigger hole in the oil routine oil change and apparently the oil pan plug cracked when they unscrewed it. To fix the problem they drilled a slightly bigger hole in the oil pan and screwed in a bigger plug. Something that should have cost no more than 60 or 70 bucks, even after the mark up, ended up costing over $200. That is complete extortion!!! I couldn't even drive my car off the lot to go to another shop so I was at the mercy of the dealership. Not cool. The service manager that I worked with was nice but the process that she was expected to adhere to was not. More

I chose Stockton 12 Honda Dealership because of the selection of cars they offered. I found the dealership to be efficient and friendly and easy to work with. selection of cars they offered. I found the dealership to be efficient and friendly and easy to work with. More

My appointment was on time Kate was very professional and informative she said it would take about one hour but it was done before that. informative she said it would take about one hour but it was done before that. More

Oil change done promptly, battery check questionable. Took my 2013 Fit in for a route 35K service--which was done quickly and at a reasonable price. A test was done on my battery and according to the tes Took my 2013 Fit in for a route 35K service--which was done quickly and at a reasonable price. A test was done on my battery and according to the test, the battery needed to be replaced. I was surprised at this, as the battery was only 18 months old (purchased from an independent battery dealer). As the battery was still under warranty, I took the battery back to the original dealer--their test found it to be in good condition. I'm glad that I did not rely on the test done at the Honda dealer. More

We had a very pleasant visit. We were well taken care of and will definitely recommend our friends and family when they need to purchase a vehicle. and will definitely recommend our friends and family when they need to purchase a vehicle. More

Always great service! Stockton Honda has great customer service and I always feel confident that they’ll do the work right and not try to take advantage of me. Stockton Honda has great customer service and I always feel confident that they’ll do the work right and not try to take advantage of me. More

Kate is amazing - so friendly, thorough, and helpful. She went above and beyond to help me. However, those in express service did a poor job of filling out the paperwork that communicates w me. They recommen went above and beyond to help me. However, those in express service did a poor job of filling out the paperwork that communicates w me. They recommended services I already had done. And they gave me a check in the green box for my tires - luckily I knew my tires were awful and I am getting them changed this week. But what if I wasn’t? And what if I didn’t know my car very well? This makes me lose my trust in this place - will my car really be serviced well? Are they taking the time needed to guide me like they should? Thankfully, Kate looked up my account. And corrected some things. More

Appointments and Info and questions exchanged through texts. No pressure, quick evaluation of my trade, no games, great experience to buy a car at Stockton 12 Honda texts. No pressure, quick evaluation of my trade, no games, great experience to buy a car at Stockton 12 Honda More

The service was excellent! Everything was explained in a way that was detailed yet understandable. Everyone was friendly. I will be back for all of my service needs. way that was detailed yet understandable. Everyone was friendly. I will be back for all of my service needs. More

The service shop was helpful and responsive. There was some confusion late in the evening about the key to my vehicle. I felt I was almost held hostage when the salesman left me sitting at 8:30pm. some confusion late in the evening about the key to my vehicle. I felt I was almost held hostage when the salesman left me sitting at 8:30pm. More