Stockton 12 Honda

Heated Steering Wheel Installaton Purchased a new 2019 CRV in March 2019 from Stockton12 in which we upgraded the steering wheel to a heated steering wheel. The heated steering wheel w Purchased a new 2019 CRV in March 2019 from Stockton12 in which we upgraded the steering wheel to a heated steering wheel. The heated steering wheel was not available at that time. After waiting 9 months (heated steering wheel was supposedly on back order all this time), we get notified that a heated steering wheel is now available. An appointment is scheduled, the vehicle is taken and left at Stockton12 (minimum 4 hours to service) only to get a phone call a few hours later from their service department that the heated steering wheel to be installed was damaged in the box and now we have to wait until another heated steering wheel becomes available, which is unknown at this time. Very frustrating and disappointing. I have to wonder why the new heated steering wheel that was in the box wasn't inspected beforehand. Don't know how Stockton12 and Honda can make up for this huge customer disappointment. This was our 3rd service visit with Stockton12 and to be fair, the first two visits were very positive experiences. BTW, I would have to say that Stockton12's shuttle service and driver (Alan) represents Stockton12 very well. More

Nice friendly staff. I went in for an oil change and they tried to sell me on over $500 of extra services, many of which were unnecessary. I wish I could just get an oil change without having to be sold and tried to sell me on over $500 of extra services, many of which were unnecessary. I wish I could just get an oil change without having to be sold and encouraged by a lot of other stuff. More

Excellent service from Aubrie! Took great care of my Ridgeline! They gave me a ride to work and let me pick it up after hours. Ridgeline! They gave me a ride to work and let me pick it up after hours. More

I took my vehicle in to get the passenger side airbag inflator replaced due to a recall. When I picked up my car the airba panel wasn’t put back on properly and there was a nice big scratch on the corne inflator replaced due to a recall. When I picked up my car the airba panel wasn’t put back on properly and there was a nice big scratch on the corner. Nobody alerted me about this, I had to discover it on my own. Now I have to take it back in again to fix it right. This was an obvious problem and should have been seen by the technician. More

They have always gone above and beyond to accommodate whatever I’ve needed from shuttles to answering all kinds of questions. From buying my car there a few years ago to any service, I’ve been happy. whatever I’ve needed from shuttles to answering all kinds of questions. From buying my car there a few years ago to any service, I’ve been happy. More

Service needed for battery that could not hold a charge. Duane did a great job inspecting what needed to be done and getting the battery changed out for a new battery. One issue that the technician did was Duane did a great job inspecting what needed to be done and getting the battery changed out for a new battery. One issue that the technician did was to not check to make sure the correct items were lit on the console (IMA light), but Duane got it fixed for us quickly. More

On time in and out. Personable. Friendly. Great waiting area. Explained services very well. Speedy in speedy out. Vehicle came back washed and shiny. All in all, a great experience. We enjoyed our service area. Explained services very well. Speedy in speedy out. Vehicle came back washed and shiny. All in all, a great experience. We enjoyed our service tech Emmanuel. He did a great job. More

I had an early appointment, the staff was prompt and efficient. I was out in less than a hour. I am very satisfied. Emmanuel was friendly, informative, and helpful. efficient. I was out in less than a hour. I am very satisfied. Emmanuel was friendly, informative, and helpful. More

Great service! Walk-in visit, but completed my oil change quickly! Always friendly! Keeps my vehicle running perfectly with no problems! I never take my truck anywhere else for service! quickly! Always friendly! Keeps my vehicle running perfectly with no problems! I never take my truck anywhere else for service! More

The personnel I worked with to schedule my service could not have been better! My car, however, was dirtier when I picked it up than when I dropped it off. The steering wheel and door handle were covered in not have been better! My car, however, was dirtier when I picked it up than when I dropped it off. The steering wheel and door handle were covered in mechanical dirt/grease. 😪 More