Stockton 12 Honda

Well it was had an appointment and when I arrived no came out to help me. ask a young man if he could get Travis or any sale man wait 15 minutes no came out to help use. Awful customer service. out to help me. ask a young man if he could get Travis or any sale man wait 15 minutes no came out to help use. Awful customer service. More

I have had my 2018 Accord EX-L serviced only at this Honda(disclaimer). I've had 6 services done here, all my oil changes, 1 cabin air filter, and 1 brake fluid flush. In those 6 services I've had issue Honda(disclaimer). I've had 6 services done here, all my oil changes, 1 cabin air filter, and 1 brake fluid flush. In those 6 services I've had issues 3 separate times. First time they didn't rotate the tires. I know it didn't get done because two of my wheels have unique markings and they were in the same spot. I called in and they argued with me until I told them about the markings. I had to go to a tire shop close to me because I didn't have time to go to Sandy again. The second issue was when they replaced the cabin air filter. I drove off the lot and opened the glove box to put things back in there and the door fell and wouldn't close. I called in and they told me that it's easy to fix and I can fix it myself but if I'm paying for service I expect the service to be done right. I took it back and they "fixed it" but it happened again and now after a year and the second attempt, it seems to be fixed. The last service was 4/22 and was supposed to be oil change and brake fluid flush. I got the car back Friday afternoon and everything seemed ok. The next day I was driving on our amazing roads and I heard something scrape all of a sudden so I pulled over and looked under the car and a skid plate was loose and damaged. I called in and they said they would fix it. Tuesday 4/26, they returned my car after about two hours and I crawled under the car in front of the two Stockton 12 employees and I touch the skid plate and a screw comes off, they only straightened out the skid plate so it's still kind of bent. I asked that they take it back but the driver said he was told not to and that someone would call me. Cody called and said that they did what they could and that they could get me a price to fix it if I wanted it fixed. I explained what happened and he insisted that they couldn't do anything else because they didn't touch the part that fell off. I explained that they're the only ones working on it so it's something they did because skid plates don't just fall off under normal driving. He tried to shift the blame because the car is lowered one inch but I explained that it's been lowered for two years and the skid plate has never fallen before. I still don't have a response as to whether or not they're going to fix this issue but I will update this if they do. More

I ordered a Honda Accord from Stockton 12. The salesman (Christian) failed on every aspect to communicate any information when I asked through texts or emails. I found a car elsewhere and now The salesman (Christian) failed on every aspect to communicate any information when I asked through texts or emails. I found a car elsewhere and now the dealer is trying keep my deposit even though we never had a signed binding agreement stating my deposit was non-refundable. The total lack of communication from this salesman alone will ensure that tell everyone I know to never buy a vehicle from Stockton 12 dealerships. More

Great place to buy or lease, Alex Schneider is so kind and makes the whole experience easy! We have been repeat customers of his for years now; would not consider going anywhere else! and makes the whole experience easy! We have been repeat customers of his for years now; would not consider going anywhere else! More

I love working with the Stockton 12 team! I’ve been leasing with Travis for years. He always takes care of me. Thanks, Travis, Dom, and Craig!! I’ve been leasing with Travis for years. He always takes care of me. Thanks, Travis, Dom, and Craig!! More

What a great experience we had with everyone. Faith found us our new Honda CRV and kept us informed through the whole process of the order. Faith found us our new Honda CRV and kept us informed through the whole process of the order. More

Marcus and Alex were great. Chris is pretty intense and comes across as very assertive, but he worked up a good deal for me, Chris is pretty intense and comes across as very assertive, but he worked up a good deal for me, More

Thank you to the manager Brandon once again always following through with his knowledge and expertise I always know that if I need any services advice he happy to help anytime following through with his knowledge and expertise I always know that if I need any services advice he happy to help anytime More

Markus and Kelly were both very friendly and very helpful. I would definitely come here again. helpful. I would definitely come here again. More

Friendly, courteous and knowledgeable of their various job assignments. Compliments for their coworkers and how they enjoy their work environment. job assignments. Compliments for their coworkers and how they enjoy their work environment. More