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Stockton 12 Honda
Sandy, UT
1,007 Reviews
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March 30, 2023
My history with dealerships has been quite varied and unfortunately ,the poor dealerships far outnumber the good ones. This week I had one of the best experiences ever and would like to thank the staff unfortunately ,the poor dealerships far outnumber the good ones. This week I had one of the best experiences ever and would like to thank the staff at Stockton 12 Honda for treating me as a valued customer and making my car-buying experience a painless and thoroughly professional experience. More
by onomrbill
Employees Worked With
Faith Johnson, Eric Mercado These two staff members were knowledgeable, enthusiastic and truly focused on what they were doing. I could not have been more pleased with how fun they made my day!
March 18, 2023
WALK AWAY - MY REGRETS - FULL REVIEW OF BUSINESS EXPERIENCE AND TIPS BEFORE SIGNING PURCHASE - SAVE MONEY, TIME, AND ENERGY If possible, do NOT buy from this business or trust the sales departm EXPERIENCE AND TIPS BEFORE SIGNING PURCHASE - SAVE MONEY, TIME, AND ENERGY If possible, do NOT buy from this business or trust the sales department. The sales department has been deceptive and have engaged in illegal practices. I regret working with this dealership, buying this vehicle, am left to pick up the pieces of a bad decision, and am wasting my time and energy in trying to resolve the issues I have been experiencing. SAVE YOUR MONEY: $1868.30 to be exact! ($1742+7.25% tax) or $1104.40 if you do GAP somewhere else. Depending on how you finance and cost, that’s 2-3 or more car payments saved! Yay! :D - REFUSE the OPTIONAL $499 Theft Deterrent - They will have you initial a section, "the purchase of this limited warranty is OPTIONAL and is NOT REQUIRED" to purchase the vehicle. I was told by, Managers, the paperwork office, and sales rep. that it was not an option to refuse. This was a LIE. If you have comprehensive insurance you’re already covered, not just for 5 years, and you will typically have an allotment given to you for recovery. CANNOT be cancelled if they provide you with the TERMS & AGREEMENTS after signing, apparently. Luckily, I was not provided with the terms & agreements which worked in my favor. A practice which is ILLIGAL, so I got a full refund. I also had to demand that the tax I paid was returned as well, which they normally wouldn’t do, but they broke the law, not me. -REFUSE the OPTIONAL $199 CLEAR GUARD/DEALER INSTALLED ACCESSORY - A document they will try and get you to sign states "the purchase of any of these accessories is OPTIONAL and is NOT REQUIRED to purchase/lease the vehicle". Even if installed, it is not your problem they installed it beforehand. I was also told by managers, the paperwork office, and sales rep. that these were NOT optional to refuse. This was another LIE. My regret for not being vigilant and refusing. -REFUSE the "Free Oil Changes" - $149 - They will LIE to you and say that you are getting 3 free/complementary oil changes for your vehicle for your purchase. They are not free. It is charged to you as a PREPAYMENT – You have 60 days to cancel for a FULL REFUND. Luckily, I reviewed my charges and paperwork and cancelled immediately. I can do it cheaper myself and have it full-synthetic. AutoZone anyone? They are going to honor the original terms of the agreement after refunding me as a form of compensation for the grief I'm dealing with. -REFUSE the $895 GAP (if the credit union you finance with offers it). It is typically better at a credit union than the dealership AND it may be cheaper - UFirst credit union does it for $699. I was also ILLIGALLY not provided the TERMS & CONDITIONS for several document I signed, and it was like pulling teeth to get them. My vehicle was supposed to have been serviced and checked for damage – AC has been intermittent following purchase – Never made sure to check all fluids and charges before selling the previously HONDA Certified vehicle (which was removed to lower the asking price)? It blows hot air when it should be cold, a problem I’m experiencing on and off as I drive. I’m having a recall performed on the seatbelts and the AC issue checked and it’s on my dime to rent a vehicle from them ($40 a day!) to fix an issue existing, but not discoverable until after purchase. Additionally, I discovered that the trunk metal on the back of my vehicle has been cracked all the way through from before purchase! The haul damage was not reasonably discoverable as the rust had been cleaned off, the lighting was poor, and it was in an unusual spot. Now I show a rust damage stain coming from the crack (which is how I discovered it) and a bubble under the paint on a car I regretfully purchased 30 days ago. That is some VERY EXPENSIVE damage to be glossed over for the inflated price I paid. If not repaired, it will cause a larger hole and failure of my trunk. I am angry. More
by JMANIFESTO
Employees Worked With
Shoaib Khan and others.
February 17, 2023
Markus Lombardo was very professional and helpful in purchasing our car. I felt he took more time and showed more patience in explaining my concerns in purchase of my 2023 CRV. I feel he is a credit to purchasing our car. I felt he took more time and showed more patience in explaining my concerns in purchase of my 2023 CRV. I feel he is a credit to your Dealership and management should recognize his value as a salesman. I will definitely recommend him to anyone I know who is in the market for a car. also my wife was impressed, when we changed our mind from a 3 year lease to purchasing our car. He w.as extra helpful and made the change possible. More
by jjjones3233
Employees Worked With
Darin Asay, Kelly Allen
November 01, 2022
Thank you Markus Lombardo for everything you did for me to help me buy my new 2015 Honda CR-V! You went above and beyond to help me with the things I needed, even down to the simple requests. You are great to help me buy my new 2015 Honda CR-V! You went above and beyond to help me with the things I needed, even down to the simple requests. You are great and I appreciate you very much!! More
by heidianeilsen
Employees Worked With
Markus Lombardo
September 07, 2022
Not very impressed with my first impression of this dealerships sales side. I walked in to schedule a service appointment and potentially speak with sales. A “Sales Manager” wearing a Customer Service dealerships sales side. I walked in to schedule a service appointment and potentially speak with sales. A “Sales Manager” wearing a Customer Service Manager badge walks up and asks what I need. I let him know I need service and potentially sales. He then asks what I need again. I repeat myself. Then he asks what I’m looking for and I look over at a vehicle on the showroom floor. I see an addendum and ask; “Before we discuss anything. Are your addendums negotiable?” His response was; “It depends.” So I ask; “Depends on what?” To which he responds; “It depends on what you’re looking at. Are you looking at a car or something else?” I reply by saying; “It doesn’t matter what I’m looking at. I just want to know if your addendums are negotiable?” So I then ask him “So you’re a manager but can’t tell me if your addendums are negotiable?” Once again his response is; “It depends.” I told him; “When you can answer my question, I’ll give you the time of day” and walk off. I worked in the car business for nearly 7 years as a top performer in sales, finance and as a desk manager. We all know what addendums really are. The only reason I’ve taken the time to write this review is I feel sorry for the GM and the owner that they have a manager representing them in this fashion. I’m giving an objection, not saying “I’m not interested” or “Leave me alone.” Not once did he attempt to use “Feel, Felt, Found,” “Fast, Cheep, Good,” or the three M’s or three P’s. Best part of all, as I’m walking out of the dealership after speaking with service. The guy who spoke with me and the manager in the sales tower are looking at me as I am walking out. I smile and nod my head in a gentleman’s fashion thinking the other manager would take a turn as a good/professional manager with strong closing skills would. Nope, they both gave me a dirty look. Makes me wonder how many opportunities these two individuals are costing their dealership. More
by Brome
Employees Worked With
“Sales manager”
June 28, 2022
My new used 2018 CRV EX search and purchase went smoothly and was finalized today thanks to the efforts and expertise provided by Faith Johnson in sales and leasing. Faith is a very valuable member of the St and was finalized today thanks to the efforts and expertise provided by Faith Johnson in sales and leasing. Faith is a very valuable member of the Stockton 12 team and I won't hesitate to recommend her to close friends. More
by wjob
Employees Worked With
Faith Johnson
