Stockton 12 Honda

I had a great experience! Axel was very kind and attentive to what I was looking for. Axel was very kind and attentive to what I was looking for. More

Good customer care and listening to the needs and wants that were communicated to the sales staff that were communicated to the sales staff More

The salesman was the on top of every thing from beginning to end even showed me how to use the stuff that is new to me to end even showed me how to use the stuff that is new to me More

3rd new car in 12 years. An impressive team to take care of you. WE will come back again. An impressive team to take care of you. WE will come back again. More

WALK AWAY - MY REGRETS - FULL REVIEW OF BUSINESS EXPERIENCE AND TIPS BEFORE SIGNING PURCHASE - SAVE MONEY, TIME, AND ENERGY If possible, do NOT buy from this business or trust the sales departm EXPERIENCE AND TIPS BEFORE SIGNING PURCHASE - SAVE MONEY, TIME, AND ENERGY If possible, do NOT buy from this business or trust the sales department. The sales department has been deceptive and have engaged in illegal practices. I regret working with this dealership, buying this vehicle, am left to pick up the pieces of a bad decision, and am wasting my time and energy in trying to resolve the issues I have been experiencing. SAVE YOUR MONEY: $1868.30 to be exact! ($1742+7.25% tax) or $1104.40 if you do GAP somewhere else. Depending on how you finance and cost, that’s 2-3 or more car payments saved! Yay! :D - REFUSE the OPTIONAL $499 Theft Deterrent - They will have you initial a section, "the purchase of this limited warranty is OPTIONAL and is NOT REQUIRED" to purchase the vehicle. I was told by, Managers, the paperwork office, and sales rep. that it was not an option to refuse. This was a LIE. If you have comprehensive insurance you’re already covered, not just for 5 years, and you will typically have an allotment given to you for recovery. CANNOT be cancelled if they provide you with the TERMS & AGREEMENTS after signing, apparently. Luckily, I was not provided with the terms & agreements which worked in my favor. A practice which is ILLIGAL, so I got a full refund. I also had to demand that the tax I paid was returned as well, which they normally wouldn’t do, but they broke the law, not me. -REFUSE the OPTIONAL $199 CLEAR GUARD/DEALER INSTALLED ACCESSORY - A document they will try and get you to sign states "the purchase of any of these accessories is OPTIONAL and is NOT REQUIRED to purchase/lease the vehicle". Even if installed, it is not your problem they installed it beforehand. I was also told by managers, the paperwork office, and sales rep. that these were NOT optional to refuse. This was another LIE. My regret for not being vigilant and refusing. -REFUSE the "Free Oil Changes" - $149 - They will LIE to you and say that you are getting 3 free/complementary oil changes for your vehicle for your purchase. They are not free. It is charged to you as a PREPAYMENT – You have 60 days to cancel for a FULL REFUND. Luckily, I reviewed my charges and paperwork and cancelled immediately. I can do it cheaper myself and have it full-synthetic. AutoZone anyone? They are going to honor the original terms of the agreement after refunding me as a form of compensation for the grief I'm dealing with. -REFUSE the $895 GAP (if the credit union you finance with offers it). It is typically better at a credit union than the dealership AND it may be cheaper - UFirst credit union does it for $699. I was also ILLIGALLY not provided the TERMS & CONDITIONS for several document I signed, and it was like pulling teeth to get them. My vehicle was supposed to have been serviced and checked for damage – AC has been intermittent following purchase – Never made sure to check all fluids and charges before selling the previously HONDA Certified vehicle (which was removed to lower the asking price)? It blows hot air when it should be cold, a problem I’m experiencing on and off as I drive. I’m having a recall performed on the seatbelts and the AC issue checked and it’s on my dime to rent a vehicle from them ($40 a day!) to fix an issue existing, but not discoverable until after purchase. Additionally, I discovered that the trunk metal on the back of my vehicle has been cracked all the way through from before purchase! The haul damage was not reasonably discoverable as the rust had been cleaned off, the lighting was poor, and it was in an unusual spot. Now I show a rust damage stain coming from the crack (which is how I discovered it) and a bubble under the paint on a car I regretfully purchased 30 days ago. That is some VERY EXPENSIVE damage to be glossed over for the inflated price I paid. If not repaired, it will cause a larger hole and failure of my trunk. I am angry. More