Stivers Hyundai

AVOID THIS PLACE. Picked up a Palisade on Wednesday night. Sent paperwork ahead of time so that we could sign and drive, but got there at 4:30pm and were told the paperwork wasn’t done. Waited two hour night. Sent paperwork ahead of time so that we could sign and drive, but got there at 4:30pm and were told the paperwork wasn’t done. Waited two hours to get paperwork finished, finished signing paperwork at 7pm. Someone walked a key out to us, walked back in, and locked the door. No walk around, no orientation to the car, nothing. Drove the car home and parked it in the garage as it doesn’t have a tag on it yet. Pulled it out today, Saturday, to see scratches all down the passenger side of the car and on the front bumper. Sent photos to the salesman we worked with, Louie Roth, who told us they definitely would have noticed those and they can’t do anything about it. A manager called me later and claimed I must have “driven it into a bush” to get those scratches, and again told me they weren’t going to do anything about it. The car has only as many miles on it as it takes to drive from the dealership to my house in Lexington, and I don’t recall hitting any bushes along I-20. Hands down the worst dealer experience I’ve ever had, and I’ve purchased 3 cars in the last 5 years. If you must buy a car from here, DEMAND a walk around before you take it home because once it leaves the lot, apparently it’s not their problem. Also don’t let them get you on the “we sell cars at MSRP” nonsense. That got us in the door, then they added $1k for a “ceramic coating” and $3k if we wanted to pay cash or use outside financing. More

Worse service department ever!! No one answers telephone and I was lied to regarding status of my vehicle. Absolutely abysmal. I've been waiting 10 days for repair and cannot get anyone to answer phone and and I was lied to regarding status of my vehicle. Absolutely abysmal. I've been waiting 10 days for repair and cannot get anyone to answer phone and provid status report. Would be a negative star but not available!!! More

My purchase of 2022 Tucson on Monday was above average!!! Louie Roth help me with an affordable deal and did not pressure me into buying vehicle. The tuson price and car offer was great deal compared to ot Louie Roth help me with an affordable deal and did not pressure me into buying vehicle. The tuson price and car offer was great deal compared to other dealerships. More

We dealt with Louie Roth and the experience was painless and quick. I knew exactly what I wanted and he got what I needed for a monthly payment. There was no pressure like you get from the cliche car salesm and quick. I knew exactly what I wanted and he got what I needed for a monthly payment. There was no pressure like you get from the cliche car salesman. I would recommend him to anyone looking to buy a vehicle. More

Mathew Dunlap met us at the car he was polite and took care of our 1st visit just fine had us out in less than an hour care of our 1st visit just fine had us out in less than an hour More

A great place! I purchased my wife's Santa Fe here and have had it serviced here. No addendums on the vehicle was a big deal. I hate how other dealers inflate the price at my (the buyers) expense. Also I have had it serviced here. No addendums on the vehicle was a big deal. I hate how other dealers inflate the price at my (the buyers) expense. Also I have worked with Antwan, Matt, and Dana in the back to help service my car. HIGHLY RECOMEND! More

AVOID! SHADY! They sell used lemons and then when it tears up soon after purchase, they play dumb and will not help. PLEASE looks elsewhere. tears up soon after purchase, they play dumb and will not help. PLEASE looks elsewhere. More

This was a very bad experience for me. I brought a 2019 Nissan Altima that check engine light came on 48 hours later. Returned vehicle only to be railroaded and not helped. They tried to blame me for issue Nissan Altima that check engine light came on 48 hours later. Returned vehicle only to be railroaded and not helped. They tried to blame me for issue when clearly it was a previous issue that they knew about but covered up. I am now stuck paying for services for a vehicle that was already malfunctioned when I bought it. The GM completely lied to my face and then disappeared once it was time to follow through. My sales rep Zino was great but…. I GIVE 0 STARS TO THIS LOCATION!!!! More

I purchased a 2018 Kia Sorento from Shawn Barwick at Stivers Hyundai and got a 100% satisfaction and I came from outside of Charlotte on a whim and will do it again thank you for that great service Stivers Hyundai and got a 100% satisfaction and I came from outside of Charlotte on a whim and will do it again thank you for that great service More

I recently purchased my 3rd Hyundai from sakesman Louis Ukata since 2014. He was very knowledgeable about products and guided me to exactly the vehicle I was looking for. I came in for service & left with Ukata since 2014. He was very knowledgeable about products and guided me to exactly the vehicle I was looking for. I came in for service & left with a new vehicle. The Finance Dept & Service Dept were also very courteous & knowledgeable. The entire buying experience was pleasant. I will purchase my next Hyundai from Stivers and Louis. More