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Stivers Hyundai
Columbia, SC
270 Reviews
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Showing 270 reviews
March 21, 2014
I decided to check out Hyundai after spotting a sweet Genesis on the highway. I was greeted by a nice gentleman who really went out of his way to answer the plethora of questions I came up with. Ike was Genesis on the highway. I was greeted by a nice gentleman who really went out of his way to answer the plethora of questions I came up with. Ike was very helpful and professional, not to mention really patient. When I'm ready to purchase a new car, I'll be sure to do business with him. Thanks man. More
by Jburrito89
Employees Worked With
Ike
March 13, 2014
I had a very nice and smooth experience buying my 2014 Santa Fe. Ask for Frank, he’s a good salesman to deal with. He looked for and found the car with the amenities I wanted. “Dinky” the finance manager Santa Fe. Ask for Frank, he’s a good salesman to deal with. He looked for and found the car with the amenities I wanted. “Dinky” the finance manager was very informative and gave me a few ideas on how to finance the car to save money. Capitol Hyundai has a great team. I used to love my Toyota but once you have a Hyundai you’ll never go back. I love my Santa Fe. More
by CristinaSegarra
Employees Worked With
Frank
March 10, 2014
Great Experience ...Have purchased two cars there with ease at this dealership. Staff is helpful and trust worthy. Ask for Frank (he speaks Spanish too) ease at this dealership. Staff is helpful and trust worthy. Ask for Frank (he speaks Spanish too) More
by Emmie36
Employees Worked With
Frank Segarra
December 17, 2013
I purchased a cadillac cts 07 on October 22nd and only god knows where my tags are. I paid for the tags as part of my down payment and they keep telling me bogus stories. I have driven 22 miles 5 times on god knows where my tags are. I paid for the tags as part of my down payment and they keep telling me bogus stories. I have driven 22 miles 5 times on several issues on this purchase. I am totally irritated by the grimy service they provide to hard working people. At this point, I will be asking for a refund soon and if I don't get it, I will be going to a lawyer to press charges because this is looking like a fraud. Even mom n pop dealers provide good service. If I was the boss, I will fire everybody that works there. It's over 2 months on this purchase and the clowns that work there are still dumb founded. I wish I had never went there. They are bad luck and will waste ever second of your time. More
by Taiwo54321
Employees Worked With
Ike and the finance guy
September 13, 2013
STEER CLEAR of this service department, which is only concerned about selling and up-selling service, and completely unconcerned with customer convenience. First, I stopped-in to get a replacement sun v concerned about selling and up-selling service, and completely unconcerned with customer convenience. First, I stopped-in to get a replacement sun visor for my under-warranty vehicle (the visor's internal spring had broken). The service rep would not take 30 seconds to look at my visor to confirm it was broken--said I had to make an appointment, but that it was a stocked item. This was a bit frustrating, because I would now have to take time off of work, but I also needed an oil change, so I made an appointment for a week later. I arrived a week later (on a Friday), taking time off of work, for my 7:45 AM oil change (and for them to confirm that my sun visor was broken). The first thing the rep did was try to upsell hundreds of dollars of ridiculous service to me. I stood firm on my basic oil change. Then, my car sat in the intake area for an hour before they even moved it into the shop. Tell me, how is it that they got so backed-up so early in the day? It then took another 30-45 minutes for them to change the oil. So, it took 1 hr and 45 minutes to accomplish an oil change for which I had a first-thing appointment. They said they had to order the visor (which they had previously said was a stocked item), but that it should be in Mon--or Tues the latest, and that they would e-mail and call me. I ensured they had the correct contact info. At 5 PM on Thursday I still hadn't heard anything, so I called them and left a voice message (because they did not answer their phone). They called me back about 30 minutes later to let me know that my visor was in. Because I was leaving town on Friday, I stopped-in to the department personally, with my screwdriver in hand...in case they were unable to take the 60 seconds required to swap the sun visor. At first, they insisted that I make an appointment for the service. Really?? I'm going to take another 2+ hours off of work so they can perform 60 seconds of work on my car?? I insisted that they do it immediately or let me do it--that I had a screwdriver and was quite capable. They said they would do it immediately. An hour later I got my car back (for 60 seconds of work), and only after strongly insisting I needed it "NOW" so I could catch my flight. I had gotten an oil change there about 3 months prior, with similar attempts to upsell needless service to me, and with similar disregard to the value of my time. They never offered an apology or an explanation for their sub-par service. So, I will NEVER use this dealer again. My two late-model Hyundais and I will be going elsewhere. More
by colorado11k
Employees Worked With
CSRs
March 14, 2013
As a first time byer, I didn't expect to walk into this dealership with nothing to put down and walk away with an almost brand new car! Cookie was able to find the kind of car I was looking for at the this dealership with nothing to put down and walk away with an almost brand new car! Cookie was able to find the kind of car I was looking for at the perfect price for me. It's not just a great car but the warrenty that comes with it makes me feel more confident in knowing if something happened I'm covered. I've been to other dealerships but this is the best service I've seen all around. I would recommend that anyone looking for a car visit Ms. Cookie at Capital Hyundai of Columbia even if you're ” just looking” you may find your dream car. :) More
by Alizeyae
Employees Worked With
Beryl ” Cookie ” Flateau
March 05, 2013
We would recommend this dealer to anyone! We went to to other dealer within the last 4 months. Between the 2 dealers they ended up pulling my credit report 12 times. The 2nd dealer came back with an approv other dealer within the last 4 months. Between the 2 dealers they ended up pulling my credit report 12 times. The 2nd dealer came back with an approval, but wanted to talk to the bank on Monday to get the 3k more that we needed. They never called me back. Capitol Hyundai worked with us and new our situation. This is our 2nd experience with them and I could not be more impressed! The price of the car was great and the entire process was smooth. They even called back when they got a better deal with a 2nd bank. More
by sgrigsby07
Employees Worked With
Tom Thurman; Dinky; GM
February 01, 2013
What an amazing dealer! Cookie was my sales person and she was awesome! Courteous, professional, and even took the time to call and make sure I was enjoying the car ...nobody does that anymore??? I was he she was awesome! Courteous, professional, and even took the time to call and make sure I was enjoying the car ...nobody does that anymore??? I was hesitant to buy my 2011 Mercedes from a Hyundai dealership...glad I did! My family puts lots of miles on cars so we switch a lot. We have had 15 luxury cars from Lexus - Mercedes over the past 5 years. I have been burned before with bad service or a car that had paint and body work not disclosed. This was not the case with this dealership or car. There was one minor problem and they fixed it with a smile. Would buy from again! More
by mcharpi
Employees Worked With
Cookie
January 09, 2013
Sean is a great salesman. He really focused on customer service rather than just closing a sale. The entire dealership was so welcoming and accomodating it was hard to believe we were there to buy a car. T service rather than just closing a sale. The entire dealership was so welcoming and accomodating it was hard to believe we were there to buy a car. They met our every need and went above and beyond with exceptional customer service that you can't get anywhere else. We bought a Saturn SUV and will definitely go backin the future. More
by Ahayden0318
Employees Worked With
Sean Brown
