Stivers Ford of Birmingham

Responsive, professional staff that were focused on customer service Attentive to communication, returning calls and emails. Devin sent videos of the car and took extra time to make sure he showed me t customer service Attentive to communication, returning calls and emails. Devin sent videos of the car and took extra time to make sure he showed me the car before I spent 3 hours driving to see it. More

Very pleased with the fast and speedy service I received from Stivers collision center today from Stivers collision center today More

Kristen and Greg were amazing. They were patient and kind and the experience was great. I would recommend them to everyone. Great job. They were patient and kind and the experience was great. I would recommend them to everyone. Great job. More

Everyone was courteous and professional. They were the only dealer I could find that was willing to give me a Mach-E quote remotely. I’ve been buying cars since the mid-70s—& don’t have They were the only dealer I could find that was willing to give me a Mach-E quote remotely. I’ve been buying cars since the mid-70s—& don’t have the patience to “play games.” No games with Stivers. I’ve already referred my neighbor! More

When submitting a request for service on the site, it did not have an option for recalls. I manually typed in the reason for my service appointment in the freehanded section. When I showed up, they took down not have an option for recalls. I manually typed in the reason for my service appointment in the freehanded section. When I showed up, they took down all of my customer information like it was the first time they're hearing about it. When I mentioned I'd be there for the recalls, I was told they may need to order parts and it would be Monday before anything could be fixed. That is kind of ridiculous that there's no preparation despite me making the appointment early in the week. It would have been nice to have more email communication regarding the status of my appointment. One to confirm the service, and that an actual human looked over it. I shouldn't feel like they never even saw my appointment. Coming from BMW, they have leaps and bounds better customer service in that department. I recommend learning from their service department. Other than that, there were no problems with the actual technical remedy of the recall that did not require additional parts, which was nice. I wish the service department had a place to sit down and wait like BMW does. Just seems like its a little thrown together service department and not customer focused. I know this location is more centered to commercial trucks so I understand that. But still, a couple tables and chairs would be a nice addition. More

Logan was fantastic. He listened, identified needs and worked out a deal for us. The best!!! Look him up when you come in. TheGM even stopped to ask about our experien He listened, identified needs and worked out a deal for us. The best!!! Look him up when you come in. TheGM even stopped to ask about our experience. Service oriented leadership for sure! More

Very helpful and kind. Willing to continue to help find the best deal that I was happy with! Willing to continue to help find the best deal that I was happy with! More

Everything that was supposed to come with car did not come with car. Tires were over pumped and company van( transit 350) also had over pumped tires same dealership. Very cautious about there service if come with car. Tires were over pumped and company van( transit 350) also had over pumped tires same dealership. Very cautious about there service if they can’t pump correct PSI to tires. Not a good dealership. More

Mike was great. He was honest, responsive, and made sure that i was taken care of. He was honest, responsive, and made sure that i was taken care of. More

Dealer was very responsive very quick. would highly recommend to family & frineds! very friendly staff would highly recommend to family & frineds! very friendly staff More