Stivers Ford South - Service Center

Customer service is excellent. We were provided updates on our vehicle within the time limits stated. The dealer follow up allowed that extra layer of customer service needed as We were provided updates on our vehicle within the time limits stated. The dealer follow up allowed that extra layer of customer service needed as a close out. More

Always give excellent service , keeps you informed on what is going on with your car. what is going on with your car. More

James greeted me from the time I drove up! He remembered me and I received excellent service by him and the service dept. Wonderful experience! Thanks so much AutoNation Union City! He remembered me and I received excellent service by him and the service dept. Wonderful experience! Thanks so much AutoNation Union City! More

James commucation and service update was awsome. I was able to pay my invoice online and pick up my vehicle even while the service department was closed. This is great for business owners as me. I was able to pay my invoice online and pick up my vehicle even while the service department was closed. This is great for business owners as me. More

I was there for 4 1/2 hours for an oil change and tire rotation. And I had a appointment at 8am. rotation. And I had a appointment at 8am. More

The exhaust heat shield came off my 2022 F150 Limited. I have been waiting six weeks. I inquired four weeks after taking it to the dealership and the part was not ordered. It has been another 2 weeks and I have been waiting six weeks. I inquired four weeks after taking it to the dealership and the part was not ordered. It has been another 2 weeks and I have not heard anything from the dealership. I left a voicemail with the service manager, and did not receive a return call. More

My wait times on an oil change, multi-point inspection, brake fluid change has never been below three hours, even with an appointment. Seriously, a wait time of three hours for an oil change? Pricing shoul brake fluid change has never been below three hours, even with an appointment. Seriously, a wait time of three hours for an oil change? Pricing should be transparent and itemized. MIKE is the first serviceman to advise me that an air filter should be done with each oil change. MIKE was excellent in answering my questions. In the past I have asked for air filter changes and have received responses such as, you had one done at your last service. My cabin filter was replaced because I asked for it. I recommend that AFTER each service your customers receive a printed list of suggested services for their NEXT visit and be TRANSPARENT on your pricing, ITEMIZED pricing. Would it not be smart to provide your representatives on your service call in line a cheat sheet or access to recommended services on each of your customer's vehichles, so, that they can properly schedule for services ouside of an oil change? (FORD owners for over 35 years.) More

Appointment made and received next day service. Greeted by service advisor upon arrival. Discussed services that were due along with cost. I was kept abreast of the length of the job. Not a bad exp Greeted by service advisor upon arrival. Discussed services that were due along with cost. I was kept abreast of the length of the job. Not a bad experience. More

They did an excellent job servicing my vehicle and let me know about other issues that needed to be fixed. know about other issues that needed to be fixed. More

Danielle was my service tech and she was amazing! Very tentative to our service needs! Thank you! Very tentative to our service needs! Thank you! More