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Stivers Ford South - Service Center

Union City, GA

4.0
381 Reviews

381 Reviews of Stivers Ford South - Service Center

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December 16, 2022

service personnel do not listen to customers. I tried to get information on a couple of service bulletins and find out about the rearview camera and did not get any answers. I first had problems More

by jross12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
can"t remember. ( The only female I noticed)
Dec 19, 2022 -

Stivers Ford South responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Union City. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (770) 674-6075 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon. Take care!

December 13, 2022

FIAR TO US WITH MANY PURCHASES. SERVICE DEPARTMENT USUALLY PROMPT WITH SERIVES BUT CAN BE A LITTE SLOW. More

by FigNewton
Recommend Dealer
Yes
Employees Worked With
Don't remember
Dec 15, 2022 -

Stivers Ford South responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

December 10, 2022

I came in with an emergency situation and they took care of me quickly and got me back on the road More

by Jaxsontransport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t get her name but I remember she had red hair
Dec 13, 2022 -

Stivers Ford South responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 08, 2022

Took my car in for recall work. They were fast, responsive, and friendly with every exchange. More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 12, 2022 -

Stivers Ford South responded

Hi Michelle, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

November 28, 2022

My service rep that worked with me was very professional and personal. Great customer service. He even took time to help me (at age 67) to better understand my car and items on my dasgboard. More

by vctillman55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Older gentleman with a grey mustache.
Nov 29, 2022 -

Stivers Ford South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Union City! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 25, 2022

Good service department. Kept me up to date on the status throughout the process. Will continue to trust autonation with all my repairs and maintenance needs. More

by Dkimbro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stevens
Nov 26, 2022 -

Stivers Ford South responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 24, 2022

My service rep. Was great, very helpful to keep me updated on the progress on my repairs, ask all my questions and concerns about my truck Mr Briggs, great attitude More

by Sharpsunshine101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Briggs
Nov 25, 2022 -

Stivers Ford South responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 22, 2022

Had my F250 serviced here - oil change and tires rotated/balanced. Mr Stevens was able to get me in early. I can't speak for others, but this is one of, if not the quickest, dealer service departmen More

by Charles I
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevens
Nov 23, 2022 -

Stivers Ford South responded

Hello Charles, thank you for your kind review; we are happy to pass along your comments to Stevens here at AutoNation Ford Union City! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 13, 2022

Customer service is excellent. We were provided updates on our vehicle within the time limits stated. The dealer follow up allowed that extra layer of customer service needed as More

by KTK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Nov 17, 2022 -

Stivers Ford South responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 11, 2022

Always give excellent service , keeps you informed on what is going on with your car. More

by Niki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service center
Nov 18, 2022 -

Stivers Ford South responded

Hi, we are pleased to hear you had such a positive experience with us, Niki! Feel free to stop by if you ever need any more help.

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