Stivers Ford South - Service Center

Over the past few weeks, I took my Ford Escape in because the engine light keep coming on. Prior to taking my truck in for service, I visited Auto Zone and each time my car was diagnosed with ignition coil i the engine light keep coming on. Prior to taking my truck in for service, I visited Auto Zone and each time my car was diagnosed with ignition coil issues with the last service request being "misfire". Having only to drive my car for two weeks, the light came on again. When I took it back, I waited for three hours only to find out that the fuel injector for P2 need cleaning. Not once did they tell me what was wrong with my car! I asked them 3 times and each time they told me they were working on it granted without my permission. When my car was completed, I drove off, car ran fine, no problems. On the way from my last errand, my car ran hot. I immediately stopped. There was no antifreeze in the reservoir! I waited a few minute until the car cooled down, replace the coolant and the car was fine. The nex morning, the engine light came on again. I went to the dealer again. Two days later the advised me that I had a cracked head gasket!!!!!! After viewing my initial invoice, the service dept checked all blocks stating that they had checked the fluid levels in each component. The couldn't have! Needless to say, I am taking steps to resolve this issue legally. In the meantime, DO NOT HAVE YOUR CAR SERVICED AT GENE EVANS FORD! More

The service guy Jeff Hicks would not work with the warrenty people who neded verification of needed parts. He wanted me to guarantee the repairs above what they authorized to pay. Very bad experience. warrenty people who neded verification of needed parts. He wanted me to guarantee the repairs above what they authorized to pay. Very bad experience. Go to another dealer for repairs. More