Stivers Ford South - Service Center

Very efficient service techs, pleasant staff. Always provide great service, technicians explained the process and wait time to be expected for the job being done. I had a excellent experience. Always provide great service, technicians explained the process and wait time to be expected for the job being done. I had a excellent experience. More

Dropped my van off for an oil change. Was told they would call when van was ready for pickup. Everything was handled as promised. Was told they would call when van was ready for pickup. Everything was handled as promised. More

This service manager I had was the worst service manager you could hire. Unprofessional and incompetent. He was not a people person. Mr. Christopher Harden should be fire. My truck still has the same proble you could hire. Unprofessional and incompetent. He was not a people person. Mr. Christopher Harden should be fire. My truck still has the same problem. Transmission slipping. More

James Briggs the Assistant Service Manager, he was awesome, he made sure that my car was taken care of. awesome, he made sure that my car was taken care of. More

Excellent dealership. James quickly diagnosed the issue with my F-150 and provided me with fast, economical and great service. James quickly diagnosed the issue with my F-150 and provided me with fast, economical and great service. More

James in service was fantastic. 5 stars for James. When Ford does a recall that’s not the vehicle owners problem. It’s Fords problem. When you call to schedule for the recall repai 5 stars for James. When Ford does a recall that’s not the vehicle owners problem. It’s Fords problem. When you call to schedule for the recall repair, the call center is robotic and following a script. They say: “you need to leave the truck for 7-10 days and we will look at it .” What???? Who says this. Then…. I asked for a rental car and they said “no”. It gets worse. I get a ride to drop off my truck and when I am checking in they tell me that they don’t have the part to complete the recall. Either there is no process, the call center is confused, or they just don’t care anymore. I think it’s all three. Is customer service dead post COVID? Come on Ford….. you can be better than this. If you don’t have parts to complete the recall make it a warning on the computer so the call center doesn’t make people bring the vehicle for no reason after having made arrangements fo be without the vehicle for 7-10 days. I can’t believe I am trying this suggestion as it’s so logical. This is communication and customer service 101. Please fix this for your customers. In addition, it seems like dealerships are way understaffed and the turnover rate is high. This should be a top priority to resolve. Once again….. James was awesome. Thank you, James. The quality of repair is good from this dealership. They just need to fix the communication and scheduling issue in the call center along with the process for recall repairs. Customer can’t just leave their vehicle for 7-10 days. Make sure you have the part and give the customer committed time slot for repair. Thank you. More

This dealership has great service. James was friendly and polite, and as a customer without and appointment, he was right on time in guessing how long it would take to fix my SUV. A James was friendly and polite, and as a customer without and appointment, he was right on time in guessing how long it would take to fix my SUV. Also the service waiting area is very clean. More

Hello everyone I had a very good experience with the service department I rate them # 1 with customer service! Thanks Guys! Buford service department I rate them # 1 with customer service! Thanks Guys! Buford More

James was my service advisor. He was friendly, got me in and out very quickly. I had an appointment which simple to make. Thanks, Roy He was friendly, got me in and out very quickly. I had an appointment which simple to make. Thanks, Roy More

James was great and friendly. He answered all of my questions. My bronco was finished on time He answered all of my questions. My bronco was finished on time More