Stivers Ford South

Can’t get anyone to help me process my service claim request Will not return calls per warranty company they never received any claim from this dealership Quick to sell you a car but once you driv request Will not return calls per warranty company they never received any claim from this dealership Quick to sell you a car but once you drive off the lot you are on your own Constant turnover in personnel can’t get anyone on the phone have to visit dealership in person And even then they are disorganized and disinterested in Helping you More

Vehicle was returned with AC fixed as requested. So far working fine. However, I had requested that the passenger side A-Pillar Trim be re-installed and I had provided both the bottom and top trim r So far working fine. However, I had requested that the passenger side A-Pillar Trim be re-installed and I had provided both the bottom and top trim replacement pieces for this to be done, and vehicle was returned without that being fixed. Is disappointing that now I will have to re-schedule and have additional cost for Uber or car rental while it is being fixed. I requested the service rep (Jazmin) to email me a formal estimate and I would re-schedule after that. More

All of the salespeople were very endearing and knowledgeable. They made me feel very special. knowledgeable. They made me feel very special. More

Excellent comminucation compared to my local dealership. Scheduling appointment was easy. Team did a wonderful job to get my car in and out for warranty work. Scheduling appointment was easy. Team did a wonderful job to get my car in and out for warranty work. More

There were stolen items out of my truck. My arm rest were ran shack my glove box were searched. And a Dallas cowboy tag were taken off of my truck… My arm rest were ran shack my glove box were searched. And a Dallas cowboy tag were taken off of my truck… More

The service team are always very friendly, helpful and professional when ever I come in. professional when ever I come in. More

I wasn’t happy about them having to keep my 2014 Ford Fusion over night but for the amount of repairs I guess it was okay. A driver drove me home. Service department people are really cool. Shout out to Fusion over night but for the amount of repairs I guess it was okay. A driver drove me home. Service department people are really cool. Shout out to them! More

My previous experiences with Autonation Ford Union City have been bad and I will say that this experience was normal. I went in for a scheduled oil change, they told me about 2hrs, and I was ready in an ho have been bad and I will say that this experience was normal. I went in for a scheduled oil change, they told me about 2hrs, and I was ready in an hour and 45 min. With what I have experienced, not having any issues was a bonus! More

Worst ever! !! #1 don’t take cars until you actually have someone that can look at it and give an estimate. I don’t approve of my car being held hostage. #2 afte !! #1 don’t take cars until you actually have someone that can look at it and give an estimate. I don’t approve of my car being held hostage. #2 after my car sat for five days they read the code for the check engine light and charged me $200 to do this (guess what it’s free at AutoZone) #3 then I was given an estimate to have my catalytic converter fixed which is three times the estimate of anywhere else (I was told it was because the part was new but that doesn’t really hold water) Almost $3200 at Ford, but 50 repair places around me willing to do the job for between $1231 and $1590. #4 $200 I paid does not then go to repair!!! I’ve been robbed Why would I buy a car from a place that doesn’t have a window guy a transmission guy a front end guy or basically any services? More

The service here outstanding, please continue to serve customer the way you took care of me, GREAT SERVICE customer the way you took care of me, GREAT SERVICE More