Stivers Ford South

We ordered a new Lincoln MKZ for our family from Jerry Singer on 2/21/2013. His service and communication with his customer is an example of the best automobile salesmen I have ever known. As a retired Singer on 2/21/2013. His service and communication with his customer is an example of the best automobile salesmen I have ever known. As a retired fleet administrator I have purchased over 700 vehicles and dealt with many salesmen and Jerry is one of the best. He took our order, correctly informed us of the delivery time, contacted us once or twice a week with updates, immediately agreed to all of our requests for discounts, rebates and promotinal items and spent all the time necessary to make sure we were completely satisfied. The car was received in perfect condition on 4/29/2013 while we were on vacation and he stored it for us until we returned. If anyone wants to experience the "New Lincoln Motor Company" experience I would suggest that they order their car from Jerry. More

I had an absolutely awful experience this week. I took my 2012 Lincoln MKZ for service because the heated and cooled seats stopped working. When I went to get the car back the next day, the service advisor, 2012 Lincoln MKZ for service because the heated and cooled seats stopped working. When I went to get the car back the next day, the service advisor, Christopher Harder said he could find no fault with the system and wrote "Unable to verify concern" on the report. Foolishly I trusted him at the time and took the car home without verifying right there. The next day I tried to use the heated seats and the same problem was there. The light came on and stayed on for a two seconds and went out. The seats never heated. I immediately called Christopher Harder to tell him that the heated seats were not working. He insisted that he had witnessed himself that they worked, and dismissed my concern because he checked it himself. I took the car in that afternoon and showed another service advisor that it was not working and told me to wait for Christopher Harder. When Christopher Harder came he continued to insist that it was working because he checked it himself the day before and it was working then, even with all the evidence to the contrary right there. I explained that it had not worked for a month and it clearly was not working now so there is no way it worked when he checked it. He said he was done with me and asked if I wanted to speak to the service manager. I said yes. Service manager Wayne Quattlebaum came and I showed him that it was not working. He drove the car back to do some tests on it. After about an hour he came back with a printout from the manual and told me the seats are not supposed to work under certain conditions such as when the RPM is below a certain level. I explained that the seats work under no circumstances at all, at any speed, at any RPM, at any temperature. He scratched his head and said he would talk to an engineer tomorrow since his engineer was not there at that time. I asked if he was going to keep the car to show the engineer tomorrow. He said no, I should keep the car and he would call me tomorrow. Apparently, while I waited for about an hour, instead of doing tests on the car, which he said he was going to do, he was looking up reasons why it was OK that the heating -cooling system did not have to work. I do not know how the engineer is going to fix the car without looking at it so I guess they have decided that they are not going to fix it. Very disappointed with the service and attitude, especially the unapologetic rudeness of service advisor Christopher Harder. After driving foreign cars for many years I made a concerted effort to buy an American car. Never did I expect that the first problem I had with the car would be handled this way. Did I make a mistake to buy American? More

I am probably one of Gene Evans number one customer. Between my husband, my mother my children, other family members and myself, we have purchased over 40 to 50 vehicles over the past 25 to 30 years fro Between my husband, my mother my children, other family members and myself, we have purchased over 40 to 50 vehicles over the past 25 to 30 years from Gene Evans Ford. 3 years ago, we purchased 4 vehicles in 2 months. In December 2012, we purchased 2 vehicle sin one day for myself and my husband. There are dealerships on every corner but I would pass them all to go to Gene Evans. Bill Miller and his staff are absolutely unmatched. Every Ford dealer should send their personnel to Bill and his staff to learn just how customers should be treated and how a dealership should be operated. I have sent many friends and being in banking over 37 years many of my own customers to Bill Miller and his staff just to experience what I have over the years! Normally you cannot speak to the 'top dog" or someone in charge, however Bill Miller always makes time for each and every customer. He is truly the exception!! I just want to say thank you to Gene Evens and to Bill Miller for being everything a dealership should be or possibly could be!! More

Ronnie Hamilton was very professional & answered all of my questions. He provided a very competitive price & the vehicle was ready when promised. Overall a pleasant car buying experience. of my questions. He provided a very competitive price & the vehicle was ready when promised. Overall a pleasant car buying experience. More

I purchased my first Ford here. A Mustang convertible. My experience with Mark Hopkins was great. He made the entire experience a pleasure. He didn't rush me or pressure sell me. He was just helpful an My experience with Mark Hopkins was great. He made the entire experience a pleasure. He didn't rush me or pressure sell me. He was just helpful and courteous. I would definitely buy another vehicle at Ford with Mark. More

I always have my Mustang serviced here. I have always had good experiences with all of the service techs, particularly Chris. He is super nice and professional. He really seems to care about doing a go had good experiences with all of the service techs, particularly Chris. He is super nice and professional. He really seems to care about doing a good job. It is a pleasure to work with him. I would highly recommend the service department. More

I have purchased 4 vehicles from this dealership always using Mark Hopkins as my salesman. I can always count on this team to get what I'm looking for fast at a great price. I always enjoy the experience a using Mark Hopkins as my salesman. I can always count on this team to get what I'm looking for fast at a great price. I always enjoy the experience and look forward to doing business again in the future... More

I have purchased several vehicles from Mark and was very satisfied each time. He is very knowledgeable and professional. He takes great pride in customer service and his representation of the dealership. I satisfied each time. He is very knowledgeable and professional. He takes great pride in customer service and his representation of the dealership. I will continue to make my purchases from Mark and refer my friends and family to him. The dealership as a whole is exceptional. Angela Carter More

I have bought several cars from this dealership and the sales and service experience have been beyond great - always courteous and the sales and service employees go the extra mile to make sure you are s sales and service experience have been beyond great - always courteous and the sales and service employees go the extra mile to make sure you are satisfied....I would highly recommend them! More

I have purchased several vehicles, both new and used, from my salesman Mark Hopkins. Always a professional and easy to work with. Plus the service didn't stop with the sale. When returning to the deale from my salesman Mark Hopkins. Always a professional and easy to work with. Plus the service didn't stop with the sale. When returning to the dealership for service, Mr. Hopkins was availiable to answer any additional questions or assist with my service. Overall, a great dealership to purchase a vehicle. Professional sales personnel, great customer service and quality vehicle servicing. More