Stivers Ford South

Great Experience! I wasn't sure whether I wanted a used car or a new car. Jerry Singer has to be the most patient salesman ever! I was also very picky about the color I wasn't sure whether I wanted a used car or a new car. Jerry Singer has to be the most patient salesman ever! I was also very picky about the color and the options. I've always driven fords, so I've been buying them from Jerry since I moved to Georgia in 1993. No pressure, patient, and always finds exactly what I'm looking for....no matter how long it takes for me to decide! He is the best ever and I wouldn't buy from anyone else! I ended up getting a 2016 Ford Fusion. I absolutely love it!!! More

A Texas-sized Thank You to David Miller! My family has been loyal to Gene Evans Ford, now Autonation, since its beginning, simply because they have always been loyal to us. From my first car My family has been loyal to Gene Evans Ford, now Autonation, since its beginning, simply because they have always been loyal to us. From my first car at 16, to the Ford Fiesta that got me to college, and now to my soon-to-be family car, my new Ford Edge, Autonation and salesman David Miller have become like family and taken care of us throughout the car buying process. My husband and I were married this summer and moved to Texas. Thinking about having a bigger vehicle for a family, we started looking at SUVs. Having never bought a car without the assistance of my parents, I was unsure of what exactly was a fair deal. I realized something was off when the salesman at the dealership in Texas kept going back to the manager for lower quotes when I said I couldn't afford the rate or payments he presented to me. Why wasn't I given this lower quote to begin with if it is possible? After hours passed, I called my mom back in Newnan and asked her to give Autonation in Jonesboro a call to see what they could offer me instead, since I had purchased my other two vehicles through them in the past. While still trying to make a deal in Texas, I received an email from David Miller and left the dealership right then. David offered to have someone drive out my new Edge to Texas and take my trade in Fiesta back to Georgia. My husband and I decided to drive back to Georgia regardless due to Christmas holidays, but couldn't believe what an incredible offer David had presented to us. We arrived at the dealership, my new Edge sitting out front with a big red bow. David Miller came out and hugged me, having remembered me from my two visits to the dealership over the last 10 years. He showed me every detail of my new car, took us on a test drive, and made the process faster, easier, and more enjoyable than anything I experienced elsewhere. David talked to my husband and I about how much we could and we were saving at their dealership and told us he didn't want us to be taken advantage of like we experienced in Texas, most likely due to our age. At Autonation we saw every way we were saving money. Mr. Miller told us their goal is to make lifelong relationships with their customers and they truly did for us in every way. The 1000 mile drive was worth it, we saved thousands, and we can't wait to get with David Miller again to get my husband a new Ford as well. More

Poor service department I had a fine experience purchasing my car from this place, about a year later I needed help with my warranty. The front desk was cranky, couldn't loo I had a fine experience purchasing my car from this place, about a year later I needed help with my warranty. The front desk was cranky, couldn't look up my file and purchase, told me service department would get back to me, they never did. I had to call later, and the service department was unhelpful as well! They grudgingly looked up my file after I pressed them to see if I would be covered. Just in general bad attitude and no customer service, didn't care to make me happy at all or even be kind to me over the phone. I work as a guest service as well and I got off the phone, shocked by the lack of caring. I understand if something isn't covered, but you can at least pretend to be nice about it. Will continue taking my car to mike fitzpatrick for service and help, not autonation, where I bought my car. More

Great experience thanks to Jerry Singer The car-buying experience can be stressful, but Jerry Singer makes it easy! I am a repeat customer at AutoNation Ford because of him. All I had to d The car-buying experience can be stressful, but Jerry Singer makes it easy! I am a repeat customer at AutoNation Ford because of him. All I had to do was call him, and he took care of everything. He found us the car we wanted and had the financing approved before we got there. Thank you Jerry!! More

best experience I worked with several employees, including Mark Cain. This place is more of a family experience. Everyone is so friendly and helpful. This was one of I worked with several employees, including Mark Cain. This place is more of a family experience. Everyone is so friendly and helpful. This was one of the best experiences I've had. This was the first car in my name and it was exciting and every question was answered. I am very happy. More

Poor Customer Service in the Service Department I have been going to this location for over 15 years when it was Gene Evans Ford and was a very loyal customer driving the extra distance to this ford I have been going to this location for over 15 years when it was Gene Evans Ford and was a very loyal customer driving the extra distance to this ford dealership. I have bought 2 cars from them. My last one was a 2013 CMAX. When I would go in to get service work done, I was always updated and I left my car off, would get a call when the car was done. The past two times I have gone under AutoNation, I never get a phone call to either update me nor tell me my car is done. This past time I had a major issue of which, the service department allowed me to drive away with an issue worst than what I brought in. I immediately turned around and brought the car back. Now mind you, its took over 2 1/2 hours to get a live person after leaving phone messages asking to be called back to see what was going on. On Friday the service rep called me at 3pm over the issue and promised to get back to me ( wouldn't that be the same day?), no call back. On Monday I called and keep getting the recording to leave a message. When I got a hold of the operator, she told me the service rep was off and when I asked to talk to the Service Manager , she laughed and said he and the General Manager were very hard to get a hold of. Are you kidding me, where is the customer service? I leave a very curt message to the service manager over the issue at hand and to call me back as soon as possible. No call back. Finally Tuesday the Service Rep calls me back and says they were taking care of the issue and asked if my car was there. Are you kidding? Don't you know you took it in and have been sitting on it. I had to keep calling today to find out if it was done. Mind you its now a week my car. Finally called the cashier and found out it was done and then right afterwards the sales rep called to say the same thing. When I arrived shortly afterwards, the cashier knew who I was, but did the Service Rep or the Service Manager touch basis to ensure I left feeling like they cared about my issue. The cashier handed my paper work and off I went. Very poor customer service. All it would have taken and they were not busy in the service department, is to touch basis, a few minutes of customer service and I would have left feeling they did help me and wanted my business. I am not returning and will go to another ford dealership for service and will be purchasing future fords else where. More

Factory recall service visit a dismal failure My first trip to AutoNation service department was for a factory recall of my Lincoln MKZ to correct a problem with tail lamps. I had to explain to t My first trip to AutoNation service department was for a factory recall of my Lincoln MKZ to correct a problem with tail lamps. I had to explain to the service advisor three times why I was there, even showing him the documentation (including pictures) that I had received from Lincoln which described the recall problem in detail. At this point I was told that parts would have to be ordered and an authorization from Lincoln received before the work could be done. When I made the service appointment I was told by the same service advisor that the recall service would not take long. He made that statement having no idea of what the service entailed. I asked for my car back, the service advisor was no where to be seen. A driver brought my car around and I left having wasted several hours and accomplished nothing. More

Jerry Singer! We purchased our 2015 FLEX from Jerry Singer and he did an amazing job! We called him and told him what we were looking for and he found it. He was We purchased our 2015 FLEX from Jerry Singer and he did an amazing job! We called him and told him what we were looking for and he found it. He was even able to deliver the vehicle to us in Illinois!!! More

Great Experience My husband and I had a great experience purchasing a used vehicle from Auto Nation. Mr. Levial Arnold was our salesperson and was absolutely wonderful My husband and I had a great experience purchasing a used vehicle from Auto Nation. Mr. Levial Arnold was our salesperson and was absolutely wonderful. We were in and out quickly without any back and forth about price. We will continue to use Auto Nation for our future new and used cars. More

Amazing Okay so this is officially the first review I have ever written!!! However after my experience I felt compelled!! My mom came w me to look for a car b Okay so this is officially the first review I have ever written!!! However after my experience I felt compelled!! My mom came w me to look for a car because my husband works on Saturdays, she wasn't too thrilled about this bc she knows how the car buying process can be. We have bought many cars in the past from gene Evans so we first went there, to find out its now autonation. Basically the whole experience is great from when you walk in until you leave, everyone there is so nice. We found a car I loved but my mom wanted the best deal so we shopped around a bit. We could have gotten a new VW for less but something (probably Mark) kept bringing us back to autonation. I am so thankful that it did. the car that i loved sold and he found another one (that i ended up buying and love even more!) he even personally drove it down from their Alpharetta location so he clearly goes above and beyond. Mark is awesome, patient and just a nice guy. my mom and i can be a lot to handle alone plus i had my two little boys with us and they were running around everywhere!! Something that struck me about him was that he had a bible verse at the end of his emails :) I can go on and on but anyone looking to buy a car I would 100% recommend Auto Nation just bc of Mark.... He's awesome! More