
Stivers Ford South
Union City, GA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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**BEWARE*** Do not use this service dept. If I had read the reviews and all of the xx "Please let us make it right" responses on Google I never would have used them. They are riding on people If I had read the reviews and all of the xx "Please let us make it right" responses on Google I never would have used them. They are riding on people's good memories of Alan Vigil Ford. I took my 2019, $80,000 truck in 7 months ago, under warrenty because the sun roof was stuck they replaced it. They mistakenly routed a drain line into my truck. It is rare that anyone rides in the back seat. It wasn't until all of this recent rain that my son rode back there on an outing and he drew my attention to water dripping in between the head liner and back window. I returned the truck and explained to Joseph the tech that the sunroof was leaking. He inspected and reported that the truck is now 500 miles out of warrenty and we would have to pay to have the drain line rerouted. Which means the tech routed the drain line into the truck. I believe they should have repaired their mistake without cost to us. I was transfered to manager Mathew Grant which went to voicemail. No return call at. So I called and spoke to the dealership manager Jerry Metcalf who kindly said he would look into it. No return Call. My husband called and spoke to Jerry again and was transferred to service manager again and got voicemail. Suprise, No return call. After 2 1/2 weeks we got my truck back unrepaired, also having to pay a $260.97 diagnostic fee to find their own mistake. I will be sending all of this and the reviews of all the unhappy patrons to Clark Howard and I hope he puts you on the news. As for Auto Nation Ford don't bother with the lets us make it right. We won't ever be coming back! More
Dealership was very friendly, non aggressive and a pleasure doing business with them . Looking forward to next time and highly recommend them . pleasure doing business with them . Looking forward to next time and highly recommend them . More
Very much a one way deal. They just want your money. It's been a month since we sign the 80k vehicle purchase and we are still waiting for the dealer to follow through with They just want your money. It's been a month since we sign the 80k vehicle purchase and we are still waiting for the dealer to follow through with the rest of our products. We never received our ford points for the purchase and still waiting on floor mats that should have come with the vehicle from the dealer. It took over 3 weeks to sort out why we couldn't get our pro 80 am charging port that should have come with the vehicle. This will be my last purchase at this dealership. We are in contact with GM and that doesn't seem to help much. Still waiting to hear back from them on the ford points and the floor mats. May be a lost cause but they should honor their deal all the way through. We did our part. They need to do theirs. More
On December 28th, went to the Dealership at 2:30pm to get my car service (trunk not working). was Originally supposed to come the next day, but had work schedule conflict..they agree to see me. A young took my car service (trunk not working). was Originally supposed to come the next day, but had work schedule conflict..they agree to see me. A young took my car and said it will be ready in a few hours..a few hours later, he came back to see what's the status of my vehicle and never came back to inform me of anything..all the time i'm still in the waiting room..around 6:50pm, anothing worker came and ask me what vehicle i was waiting on. 2017 Ford fusion..he came back and told me it will be ready in 15-20 minutes..30 minutes past and another worker finally brought my car to the front and said NO BODY KNEW anything about the work on the car..very, very disappointment and poor poor service.. Never got an email or call for the inconvenience and communication.. More
My initial review would have been excellent. I can't give that rating because I did not receive the above and beyond service that would warrant that rating. I am disabled and was in pain the d I can't give that rating because I did not receive the above and beyond service that would warrant that rating. I am disabled and was in pain the day of the purchase. I should not have been signing papers at that time because I was not totally focused. I found later that I signed for a loan period and rate that I did not want. I know that this could have been rectified, but I did not get cooperation from the staff at this particular branch. I was willing to work out a solution to my problem, but that did not happen. Because of that, I can not recommend anyone to do business with this branch. I estimate that I will be paying an extra $15,000 for this vehicle. More
I recently had a disappointing service experience at the dealership that caused significant inconvenience. I left my car with them for a week, expecting the necessary repairs to be completed in that timefra dealership that caused significant inconvenience. I left my car with them for a week, expecting the necessary repairs to be completed in that timeframe. However, when I called to check on the status, I learned that the parts were on backorder with no clear timeline for arrival. Unfortunately, the dealership does not offer loaner vehicles, even for extended waits like mine. They stated they require keeping customer cars for a minimum of 3 days any time troubleshooting is needed. Going a full week without transportation placed a heavy burden on me and my family. Throughout the three weeks it ultimately took to get my car back, I felt communication from the dealership was sorely lacking. I had to continuously call or visit in person just to get updates about my vehicle. In the end, the only repairs done were a battery swap and new alternator install – certainly not three weeks of work. The service advisor, Joseph, was friendly, but the communication gaps and delays were unacceptable. Given the experience, I will not be returning to this dealership for service again. I hope they will improve communication and transparency with customers in the future. More
They absolutely advantage of me. I am a disabled widow on August 6, 2023 went into trade in a 22 blazer on a 2018 Pacifica due to my special needs. They have requested a total of $ I am a disabled widow on August 6, 2023 went into trade in a 22 blazer on a 2018 Pacifica due to my special needs. They have requested a total of $10,750 to try to get a loan for this vehicle it is now the middle of November 2023 with no financing on this vehicle, cannot register this vehicle because there’s no financing on it. The tags on the car are expired since September 20th. I do not own this Pacifica, we were informed that they have already sold my blazer that was, and had secure financing. We have received the runaround for the last three months with no resolution no way to contact corporate office and this dealership absolutely will not give out any information to do so it’s unfortunate that there are people out there that still do things to handicap individuals. We have discovered that no one will touch this loan because they didn’t give me enough on my trade-in and they are charging too much for the Pacifica finance companies absolutely will not touch this loan and will not be involved in financing it they seriously should be ashamed of themselves! More
Jazz Williams very professional and welcoming and vibrant so early in the morning. Very knowledgeable of products and services. Haven't experienced such a pleasant Advisor at this location. so early in the morning. Very knowledgeable of products and services. Haven't experienced such a pleasant Advisor at this location. More
(Should have an "undecided at this time" on "recommend this service center query") Brought in a recently acquired well-used Ford Fusion hybrid for oil change and overall maintenance checklist to see whe this service center query") Brought in a recently acquired well-used Ford Fusion hybrid for oil change and overall maintenance checklist to see where we're at with the vehicle service needs as previous owner was known to purchaser and was somewhat neglectful of vehicle. In addition to oil change, brake pads were needed, a check on any outstanding recalls was performed and coolant flush and spark plug replacement was done. Service time was extended by a week as brake pads (!) weren't in stock and a spark plug was frozen in the head and none of techs on duty had experience with that problem, so had to wait a few days for an experience tech to come available. A check of system software updates if needed was requested (uncertain but appears not to have been performed or if performed, none needed). Upon return, the work appeared satisfactory and vehicle performs as expected or better. However, check engine light was now on and cruise control was now non-functional - two issues that were NOT present as issues at drop off and that I wasn't told about until after I paid the bill, got into the car and drove away. Upon returning the following day, service advisor indicated check engine light was due to a multitude of other issues that were identified, but service advisor was unable to provide a list of diagnosed issues, and had no one available to quickly clear check engine light or explain post-maintenance failed cruise control before I had to leave. Have to return with vehicle to get a repeat diagnostic run, learn what outstanding pre-existing issues are, clear the post-maintenance new concerns, and hopefully get back to running with the cruise feature back to work. (note: car driven with a My Key, not the Admin key, to shop - uncertain if this has negative effect on service) Communication with service via the general number (473-3103) was average-poor. On two calls I made to return a message or reach out for update (after Day 4 in shop), I was placed on hold for duration ranging from 12 to 18 minutes (this was not by "my" service advisor). Staff who answered (not my service advisor) sounded overwhelmed and frantic, while also apologetic, on the phone. More