Stivers Ford South

I recently had a disappointing service experience at the dealership that caused significant inconvenience. I left my car with them for a week, expecting the necessary repairs to be completed in that timefra dealership that caused significant inconvenience. I left my car with them for a week, expecting the necessary repairs to be completed in that timeframe. However, when I called to check on the status, I learned that the parts were on backorder with no clear timeline for arrival. Unfortunately, the dealership does not offer loaner vehicles, even for extended waits like mine. They stated they require keeping customer cars for a minimum of 3 days any time troubleshooting is needed. Going a full week without transportation placed a heavy burden on me and my family. Throughout the three weeks it ultimately took to get my car back, I felt communication from the dealership was sorely lacking. I had to continuously call or visit in person just to get updates about my vehicle. In the end, the only repairs done were a battery swap and new alternator install – certainly not three weeks of work. The service advisor, Joseph, was friendly, but the communication gaps and delays were unacceptable. Given the experience, I will not be returning to this dealership for service again. I hope they will improve communication and transparency with customers in the future. More

Jazz Williams very professional and welcoming and vibrant so early in the morning. Very knowledgeable of products and services. Haven't experienced such a pleasant Advisor at this location. so early in the morning. Very knowledgeable of products and services. Haven't experienced such a pleasant Advisor at this location. More

(Should have an "undecided at this time" on "recommend this service center query") Brought in a recently acquired well-used Ford Fusion hybrid for oil change and overall maintenance checklist to see whe this service center query") Brought in a recently acquired well-used Ford Fusion hybrid for oil change and overall maintenance checklist to see where we're at with the vehicle service needs as previous owner was known to purchaser and was somewhat neglectful of vehicle. In addition to oil change, brake pads were needed, a check on any outstanding recalls was performed and coolant flush and spark plug replacement was done. Service time was extended by a week as brake pads (!) weren't in stock and a spark plug was frozen in the head and none of techs on duty had experience with that problem, so had to wait a few days for an experience tech to come available. A check of system software updates if needed was requested (uncertain but appears not to have been performed or if performed, none needed). Upon return, the work appeared satisfactory and vehicle performs as expected or better. However, check engine light was now on and cruise control was now non-functional - two issues that were NOT present as issues at drop off and that I wasn't told about until after I paid the bill, got into the car and drove away. Upon returning the following day, service advisor indicated check engine light was due to a multitude of other issues that were identified, but service advisor was unable to provide a list of diagnosed issues, and had no one available to quickly clear check engine light or explain post-maintenance failed cruise control before I had to leave. Have to return with vehicle to get a repeat diagnostic run, learn what outstanding pre-existing issues are, clear the post-maintenance new concerns, and hopefully get back to running with the cruise feature back to work. (note: car driven with a My Key, not the Admin key, to shop - uncertain if this has negative effect on service) Communication with service via the general number (473-3103) was average-poor. On two calls I made to return a message or reach out for update (after Day 4 in shop), I was placed on hold for duration ranging from 12 to 18 minutes (this was not by "my" service advisor). Staff who answered (not my service advisor) sounded overwhelmed and frantic, while also apologetic, on the phone. More

They were great to deal with, all and all satisfied with my purchase Customer service good my purchase Customer service good More

Received great service. Very friendly and kept me in the loop of the timeline of any repairs Very friendly and kept me in the loop of the timeline of any repairs More

People there’s very nice and they’re doing an excellent job. Jozsef Johnson was taking care of my car last time. job. Jozsef Johnson was taking care of my car last time. More

First thing they had synthetic oil on special I did make an appointment at 3pm I got there around 2:55pm and Willie if I’m not mistaken she was flagged me like pulled in all the way down she said hi and wel an appointment at 3pm I got there around 2:55pm and Willie if I’m not mistaken she was flagged me like pulled in all the way down she said hi and welcomed them another person asked me if I had appointment so I said yes then asked me if I need just oil change I said yes . Then he told me leave the keys in the truck and I walked in to the lobby. 45 minutes later they told me was ready and I said that was quick. First time in my life I get off quickly from a shop for oil change More

Great dealership! They always give me good advice about the maintenance on my Ford Escape. Keep up the good work. They always give me good advice about the maintenance on my Ford Escape. Keep up the good work. More

Thank you to the service advisors, mechanics, and others who provided service and assistance for my recent visit to this dealership's service department. Service advisors Taylor and Joseph were very conscie who provided service and assistance for my recent visit to this dealership's service department. Service advisors Taylor and Joseph were very conscientious, attentive, and helpful. Taylor checked me in, monitored the progress of work on my car, and promptly contacted me when the work was completed. Joseph completed the process when I picked up my car and answered my questions. Before my appointment, advisors and others answered my questions and gave me helpful reminders about my appointment, and the gentleman who brought my car around when I picked it up was very professional and conscientious as well. More