Stivers Ford South

James in service was fantastic. 5 stars for James. When Ford does a recall that’s not the vehicle owners problem. It’s Fords problem. When you call to schedule for the recall repai 5 stars for James. When Ford does a recall that’s not the vehicle owners problem. It’s Fords problem. When you call to schedule for the recall repair, the call center is robotic and following a script. They say: “you need to leave the truck for 7-10 days and we will look at it .” What???? Who says this. Then…. I asked for a rental car and they said “no”. It gets worse. I get a ride to drop off my truck and when I am checking in they tell me that they don’t have the part to complete the recall. Either there is no process, the call center is confused, or they just don’t care anymore. I think it’s all three. Is customer service dead post COVID? Come on Ford….. you can be better than this. If you don’t have parts to complete the recall make it a warning on the computer so the call center doesn’t make people bring the vehicle for no reason after having made arrangements fo be without the vehicle for 7-10 days. I can’t believe I am trying this suggestion as it’s so logical. This is communication and customer service 101. Please fix this for your customers. In addition, it seems like dealerships are way understaffed and the turnover rate is high. This should be a top priority to resolve. Once again….. James was awesome. Thank you, James. The quality of repair is good from this dealership. They just need to fix the communication and scheduling issue in the call center along with the process for recall repairs. Customer can’t just leave their vehicle for 7-10 days. Make sure you have the part and give the customer committed time slot for repair. Thank you. More

This dealership has great service. James was friendly and polite, and as a customer without and appointment, he was right on time in guessing how long it would take to fix my SUV. A James was friendly and polite, and as a customer without and appointment, he was right on time in guessing how long it would take to fix my SUV. Also the service waiting area is very clean. More

Hello everyone I had a very good experience with the service department I rate them # 1 with customer service! Thanks Guys! Buford service department I rate them # 1 with customer service! Thanks Guys! Buford More

James was my service advisor. He was friendly, got me in and out very quickly. I had an appointment which simple to make. Thanks, Roy He was friendly, got me in and out very quickly. I had an appointment which simple to make. Thanks, Roy More

James was great and friendly. He answered all of my questions. My bronco was finished on time He answered all of my questions. My bronco was finished on time More

They have excellent service the staff was polite and nice the service I went in for was fulfilled in a timely manner I give them a 100 percent. the service I went in for was fulfilled in a timely manner I give them a 100 percent. More

I Do not recommend this dealership. The customer service dissappears once the sale is complete The customer service dissappears once the sale is complete More

Friendly staff, quick in & out service. It was easy to make an appointment. Clean waiting room It was easy to make an appointment. Clean waiting room More

Had an unforgettable experience, felt profiled and victimized for patronizing AutoNation twice and choosing this location to domesticate my service contract. The GM did his best to remedy my experien victimized for patronizing AutoNation twice and choosing this location to domesticate my service contract. The GM did his best to remedy my experience and I thank him for the empathy, but at the end my experience was horrible, I felt betrayed by the dealership that is supposed to look after their vehicle. Many questions that I raised at this visit with regards to what needed to be done for such visits that was not done has not been answered, even after paying for a service that I was giving an initial price by the service representative but prices sky rocketed when it gets to the assistance manager for the same service, when it gets to picking up my vehicle I couldn’t just believe what followed even after the GM intervened by offering to loan me one of their vehicle to be able to go to work (very timely), upon returning the loan vehicle at the instance of the shop, the experience was the same nothing changed, forcing the GM to intervene a second time. By the time I was leaving with my vehicle I noticed that my Sunroof Glass Seal has been ripped off. I have documented my experience and will be bringing it to the attention of the corporate, this has become necessary because I have a running service contract with AutoNation and two vehicle still being paid from them. I’m now at a point where I feel my vehicle is not safe with the company that is supposed to look after the vehicle, more so when the vehicle is technically their vehicle with one of them still within service contract. More

Very professional n patient with me. . I had no problems with the service while I was there . I had no problems with the service while I was there More