Stivers Ford South

Terrible, Terrible, TERRIBLE experience from both Ford and Auto Nation!!! I am having a TON of issues with my 2016 Ford Fusion and no resolution in sight. A few days after driving off the lot, I notic and Auto Nation!!! I am having a TON of issues with my 2016 Ford Fusion and no resolution in sight. A few days after driving off the lot, I noticed the right driver speaker was blown. I respond to the “how was your experience” email from Jerry inquiring if Auto Nation can correct the ratting in my speaker. I get a response of just “thank you.” Days later, I noticed I can’t use Bluetooth to talk on the phone (can for music, though). The few times I attempted to have Auto Nation repair it, I was told they contract with a technician and he is only there 2 days out of the week. Even with all that, diagnosing is 7 business days. This was close to Thanksgiving, so I figured since it’s the holidays, I’d wait. Shortly after, I started having issues with it not accelerating, and making strange noises (I work on cars and had NEVER heard the sound before). I also noticed periodic trouble getting it to crank. I’m no amateur to car maintenance; I stay up on the tuneups, oils change, checking the air filter, tires, etc, so these performance issues aren’t occurring due to neglect. The accelerating issue was intermittent, so I figured I’d try some repairs myself before taking it back. Eventually, I figured it would be best to have the dealership repair since there no point in dumping time and funds into a car with a warranty. I take it up to Auto Nation Union city (for both issues) and was told my extended warranty doesn’t cover the radio; it would be $175 to diagnose (that’s not included with the actual repair). So I skip the radio repair and ask to focus on the acceleration issue. This was on August 9th. Get my car back 8 days later - they say it was a Vacuum leak not covered in my warranty (looks like something was chewing on it). I pay the $170 and drive for a bit. Not even a week later, the issues return. Schedule an appointment on 8/25 and a day prior to this, I get a text saying they’re backed up and diagnosing will take a bit longer (5-7 business days). Called Auto Nation Marietta and told it’ll take a few days longer than that. Naturally, I cancel my appointment and wait it out (while the issues still remain). Book another appointment for Auto Nation Union City for 9/17. I get a call a day prior telling me it sounds like transmission and it’ll take about 6 months to fix. Call AN Marietta and told it’ll take 6-8 weeks. Naturally, I’m terribly angry at this point because I can’t rely on my car (issues that were once intermittent and not constant - as in DAILY). I call AN (UC) back to ask if they’re offering loaners. I was told they do not and should try another AN. Keep in mind it HAS to be FORD AN (I did try contacting a regular Ford Dealership too) and there are only 2 within a 40 mile radius. Call AN Marietta (which is roughly 15 miles further than UC) and was told the same thing; diagnosing takes 3-4 business days, but if it’s transmission, it’s 6-8 weeks. I call AN UC back - spoke with Danielle for about 30 minutes. She did her absolute best to look into this for me (and I appreciate her for her willingness to even look into this for me), but because there’s so many possibilities, she recommended I bring it in. This was on 9/16. I’m 20 minutes from the dealership, so we took it in the same day. I spoke with both Mike and Jerry where I not only showed them a video of what was happening, but they also tried to do a quick diagnosis. I go for a ride with Mike, but sadly, we were not able to duplicate the issue. He tells me if it happens again, bring it in immediately. Today (9/21) was my 1st time driving the car since our last visit. I started driving at 12:52 pm. The accelerating issue (to where the car totally stops but still has power) happened TWICE. I call AN UC back and spoke with Danielle again. She tells me no one is here to take it for a test drive, so I’ll still have to book an appointment. Diagnosing is going to take 3-5 business days, but if it’s transmission, it’s still a 6 month wait. Called AN Marietta back and was told the same thing as before (3-4 business days to diagnose, 4-6 weeks repair time if it’s transmission). When I got the vehicle, it had 103,000 miles. It now has 119,000. Granted, it has been driven a LOT, however, it has gotten to a point where I can’t rely on my car AT ALL!!! I’m really grateful for Danielle and Mike for at least trying, but at the end of the day, I’m financing a vehicle that I can’t even feel comfortable driving. At all!!! Ford has sent a letter informing us that there is a recall, HOWEVER, us consumers should not have to suffer for this long of a duration without any alternatives given. We NEED transportation, so being told to just wait is (at the MINIMUM) disheartening. Essentially, I’m now paying on a car that won’t really leave the driveway…and long distance is totally out of the question. Unfortunately, the last offer they made me was $5,000 less than how much I paid (I visited to see how much it’ll be to upgrade to a newer Fusion) AND I purchased a genuine Ford Speaker (driver side - $50), a new mic ($30), AND a touch screen (genuine Ford) radio ($2,000). I’m so disappointed in both Ford and AN that I’m considering selling this back to them and losing out on roughly 10k invested into repairs and appeal. Even with the loss, it’s starting to feel like it’ll be worth it….just to be done with both companies. I used to LOVE Ford (first car was a Taurus with 150,000 miles) and I’ve always been one to defend AND recommend the manufacturer, but I have NEVER experienced these kind of issues. This entire experience will make me think twice before both recommending AND conducting business with both AN AND Ford. So disappointed!!! I feel like I’ve spent 15K on a LEMON!!! Be warned, y’all! Think twice and review consumer reports before locking yourself into a contract that you’ll regret later (like me). My hubby is currently looking to replace his 2008 Mazda 3, and I can tell you now…we will be skipping over both Ford and AN! More

I have a very bad experience with this Dealer and with Ford Motor Company, I bought a Ford Certified Car, and it has been a nightmare since I bought it, 2 months after I bought it, the car had a recall wi Ford Motor Company, I bought a Ford Certified Car, and it has been a nightmare since I bought it, 2 months after I bought it, the car had a recall with the transmission, I took it at least 4 time to the dealer, they never fix it, finally the car was not able to move, I drop it in the dealer to be fix, they have my car for 4 months saying that they don't have the part, after 4 months they just call to say that I have to pick up my car, that they will not be able to fix it, I asked if the car is able to move, since the car has been park for 4 months, they say that don't know, but if the car can't move, they will towing the car to my home, and they will charge me the cost. I not going to buy another Ford for my rest of my life, and the best advice I can give you, please don't ever buy a Ford More

They were very courteous and helped with the issue I had with my vehicle instantly with my vehicle instantly More

Good job on my car it didn’t take long for the oil change at all. at all. More

It was the perfect experience. My Ford escape was repaired quickly and efficiently. I will be using them again. My Ford escape was repaired quickly and efficiently. I will be using them again. More

One hour in and out real fast for the works oil change thank you Chris.⭐️⭐️⭐️⭐️⭐️ thank you Chris.⭐️⭐️⭐️⭐️⭐️ More

Very friendly. Great work. Been going there for many years and never had a problem Great work. Been going there for many years and never had a problem More

Service techs are always friendly and helpful The facility us always nice and clean. The truck was ready when promised. facility us always nice and clean. The truck was ready when promised. More

People are nice but had a complete oil change done and the tires weren’t rotated. Nor was the oil gauge reset. the tires weren’t rotated. Nor was the oil gauge reset. More

Very efficient service techs, pleasant staff. Always provide great service, technicians explained the process and wait time to be expected for the job being done. I had a excellent experience. Always provide great service, technicians explained the process and wait time to be expected for the job being done. I had a excellent experience. More