Stivers Ford South

In spite of supply chain issues, James went above and beyond to make sure my car was fixed. beyond to make sure my car was fixed. More

They did a great job this time around as usual. My truck is running better than ever Thank you Chris My truck is running better than ever Thank you Chris More

Took a truck in on day of appointment. Tru k sat for nine days before called. Was advised needed a part on order that would be in a week later. Called 8 days later, left messages for servi Tru k sat for nine days before called. Was advised needed a part on order that would be in a week later. Called 8 days later, left messages for service person repeatedly, no response. Called service manager since thought person may have quit. Part never ordered. Waited five more days. Was told ready after four weeks. Drove truck home and same issue happened. Took it back, sat nine more days. Picked it up and left. More

My truck came in for "servicing" all that was done was the changing of the oil. Perhaps the English language spoken at this dealership is different. (To service a motor vehicle) please explain "Mr Manager the changing of the oil. Perhaps the English language spoken at this dealership is different. (To service a motor vehicle) please explain "Mr Manager". Dr. Vernon. More

Mike in service was amazing. The dealership was clean, efficient and communication was very thorough. I’d definitely recommend them to anyone! The dealership was clean, efficient and communication was very thorough. I’d definitely recommend them to anyone! More

Very good communication, the service advisors were all very courteous and helpful. They explained the wait time and were about spot on with it. Would definitely recommend. very courteous and helpful. They explained the wait time and were about spot on with it. Would definitely recommend. More

I don't reccomend getting your car serviced at Autonation Ford unless you have unlimited time. I was getting a low tire pressure warning so I took my vehicle to be serviced on on June 6th. I was told that I Ford unless you have unlimited time. I was getting a low tire pressure warning so I took my vehicle to be serviced on on June 6th. I was told that I had a slow leak and needed a new tire. No problem. However, the dealership didn't have the tire I needed so they had to order it. So when did the tire come in? I have no idea because no one called me to let me know the tire was in stock. Even when I called the service center, they claimed the tire still wasn't in. Fast forward to the week of Sept 12th when I get a call from the service center asking me if they had my car on site since June. Needless to say it is a little worrisome if you don't even know if you have my car on the lot or not. After clearing it up that I have my car, the rep explained the service center is now under new management and they are trying to clean up everything that happened with the previous management. The rep let's me know that the tire is in stock and I can bring my car in for service. She also let's me know that I can do the scheduled maintenance on my car which is only to replace the cabin filter. I agreee to the service and I am scheduled the following week. When I take my car in for service, I am told it will take 1 hr max. 2.5 hrs later I ask the status on my car and I'm told the tire has been replaced but they are trying to locate a filter because it is a special order and it wasn't in stock. I ended up just taking the car and leaving because there was no ETA on the arrival of the part. If Autonation Ford had good customer service, the part would have been ordered prior to my arrival and/or I would have been notified of the delay in advance. More

After repeated attempts to escalate dissatisfaction with the service that was “not” performed and no response I am moving forward with sharing negative reviews in any media available. Bad phone tech and apa the service that was “not” performed and no response I am moving forward with sharing negative reviews in any media available. Bad phone tech and apathy seems to rule the day. Car dropped for service on a Monday with a reservation on Tuesday and picked up on Saturday and only oil was changed. No other services that was requested was done and service agent basically shrugged his shoulders and said it was Saturday and there was no solution. They did comp the oil change but have done nothing else to resolve my repair. Two messages and a text left w the service manager w no response. More

Very professional and express service guarantee at this place. I highly recommend them to anyone place. I highly recommend them to anyone More

Awesome service experience advisors. I trust my car here at Ford AutoNation in Union City I trust my car here at Ford AutoNation in Union City More