Stivers Ford South

The exhaust heat shield came off my 2022 F150 Limited. I have been waiting six weeks. I inquired four weeks after taking it to the dealership and the part was not ordered. It has been another 2 weeks and I have been waiting six weeks. I inquired four weeks after taking it to the dealership and the part was not ordered. It has been another 2 weeks and I have not heard anything from the dealership. I left a voicemail with the service manager, and did not receive a return call. More

My wait times on an oil change, multi-point inspection, brake fluid change has never been below three hours, even with an appointment. Seriously, a wait time of three hours for an oil change? Pricing shoul brake fluid change has never been below three hours, even with an appointment. Seriously, a wait time of three hours for an oil change? Pricing should be transparent and itemized. MIKE is the first serviceman to advise me that an air filter should be done with each oil change. MIKE was excellent in answering my questions. In the past I have asked for air filter changes and have received responses such as, you had one done at your last service. My cabin filter was replaced because I asked for it. I recommend that AFTER each service your customers receive a printed list of suggested services for their NEXT visit and be TRANSPARENT on your pricing, ITEMIZED pricing. Would it not be smart to provide your representatives on your service call in line a cheat sheet or access to recommended services on each of your customer's vehichles, so, that they can properly schedule for services ouside of an oil change? (FORD owners for over 35 years.) More

Appointment made and received next day service. Greeted by service advisor upon arrival. Discussed services that were due along with cost. I was kept abreast of the length of the job. Not a bad exp Greeted by service advisor upon arrival. Discussed services that were due along with cost. I was kept abreast of the length of the job. Not a bad experience. More

They did an excellent job servicing my vehicle and let me know about other issues that needed to be fixed. know about other issues that needed to be fixed. More

Danielle was my service tech and she was amazing! Very tentative to our service needs! Thank you! Very tentative to our service needs! Thank you! More

Danielle is great! ! And delivered great customer service. I drive pass other ford service center just because of the service I receive here. ! And delivered great customer service. I drive pass other ford service center just because of the service I receive here. More

They aways does a great job when I bring my vehicle in for service. Quick and efficient. for service. Quick and efficient. More

Apt was for 8 arrives at 7:45. When I arrived was told take a hour to hour and half. Finally at 10 am I went looking to see what was taking so long. Was told short staffed. Finally When I arrived was told take a hour to hour and half. Finally at 10 am I went looking to see what was taking so long. Was told short staffed. Finally at 11:15 I left. Wheb I checked in told the man I was there for The Works he informed me they didn’t do that (even though that was on my appointment and the email confirmation) he said he would see what he could do to make the price happen. Wasn’t buying his load of bull. He wanted me to show proof that I had requested that service and the price. Glad the girl that helped me the rest of the time was nice and apologetic. They did give me a comp service. More

They got me riding on my budget and they were very friendly and very professional friendly and very professional More

VERY PROFESSIONAL GREAT STAFF VERY PLEASED WITH MY SERVICE A BIT OF A WAIT BUT WELL WORTH IT SERVICE A BIT OF A WAIT BUT WELL WORTH IT More