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Stivers Ford Lincoln
Waukee, IA
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Brake Repair, and Sync Update I recently purchased a used Lincoln, I had the SUV for just over 90 days, and the front brakes started scraping. I called the service department, and I recently purchased a used Lincoln, I had the SUV for just over 90 days, and the front brakes started scraping. I called the service department, and spoke with Kenny Hay. He said he would contact my sales person, because something needed to be done about my situation. My sales person Arylynd Edgington called me back promptly. We spoke about my situation, and he contacted his upper management, He was very professional, and advised me that the service to my brakes would be taken care of. Even though the car was used, Stivers Sales, and Service corrected my issue the same day. Kenny got the SUV in promptly, and the service was done quickly and professionally with an oil change. Also my SYNC system was calling for an update, and I could not update it online. I called the service department, and spoke with Shawn Hawxby, he told me to bring it out ASAP. I arrived at the dealership, but Shawn was not available. I explained the situation to Austin Swigart, and he took care of the update at no charge. Again all of the Stivers Staff I spoke to, went above and beyond my expectations. I want to thank all of you for a pleasant experience. Mr. Politte, I want to thank you to, for running such a great dealership with a GREAT Staff. More
Great sSrvice Took my recently purchased (from another dealer) in to have a "check engine" light checked out. I was offered a ride home (about 15 miles) Analysis d Took my recently purchased (from another dealer) in to have a "check engine" light checked out. I was offered a ride home (about 15 miles) Analysis determined that light was on due to several different sensors reporting codes. None were service affecting and did not return after reset and test drive. A driver was sent to return me to the dealership when the work was completed. Everyone I dealt with this day was professional and pleasant. A very good experience. More
Stivers treats you like family I have purchased seven vehicles from Stivers Ford Lincoln, and have recommended several of my friends to the dealership because of their family atmosp I have purchased seven vehicles from Stivers Ford Lincoln, and have recommended several of my friends to the dealership because of their family atmosphere. Stivers takes my concerns seriously and makes my buying experience hassle-free. I am also a loyal customer of the Stivers service department, and service manager Scott Passage and his service advisors have always exceeded my needs. I trust Stivers and they have EARNED that trust. More
Recall work I made an appointment to have recall related work performed on my Ford Taurus. They took my car in at the appointed time and got me out in less than t I made an appointment to have recall related work performed on my Ford Taurus. They took my car in at the appointed time and got me out in less than the 45 minutes they stated it would take to complete the work. You can not ask for more than that. The staff was friendly and went out of their way to make sure my expectations were met. I would recommend Strivers Ford to anyone looking for a quality dealership that put the customer needs first. More
Great Customer Service I went into the dealership to have my tire fixed on my Ford Focus. While I was there, I wanted to know about trading in my Focus for something else, b I went into the dealership to have my tire fixed on my Ford Focus. While I was there, I wanted to know about trading in my Focus for something else, but not expecting much. I ended up leaving with a 2014 Ford Fusion. I really love my new car. The salesperson, Arlynd, who helped me, was very kind, attentive and I felt absolutely no pressure at any time. I just want to thank Arlynd for being the BEST salesman and another thank you goes to Todd for being a great Financial Manger. The whole process didn't even take that long either. I will always recommend Arlynd and Todd at Stiver's Ford to everyone. More
Recall check Took car in for recall check and they also did other checks as well. Finished on time and even washed car. Everyone friendly and helpful. Took car in for recall check and they also did other checks as well. Finished on time and even washed car. Everyone friendly and helpful. More
Excellent. Brian was extremely helpful and knowledgable in finding a car that meeted my needs. He immediately found the kind of used vehicle I was looking for. Brian was extremely helpful and knowledgable in finding a car that meeted my needs. He immediately found the kind of used vehicle I was looking for. More
Wonderful and knowledgable service! I had my car in for hail damage. Wes and Anthony kept me abreast of the work so I wouldn't be in the dark on how things were being handled. They con I had my car in for hail damage. Wes and Anthony kept me abreast of the work so I wouldn't be in the dark on how things were being handled. They contacted my insurance company for me to get the additional supplement they needed to finish the work. They made the inconvenience of having a claim so much easier on me! More
He took an hour to bid my trade. really come on now i thought you were professional auto dealer, whatever, waste my time again, not on your life... thought you were professional auto dealer, whatever, waste my time again, not on your life... More
I paid 23,000 for for a used truck from them. It supposedly had a 90 day 3,000 mile warranty. It has been in the shop 4 time in the last 3.5 weeks and I am covering all repairs out of my own pocket. supposedly had a 90 day 3,000 mile warranty. It has been in the shop 4 time in the last 3.5 weeks and I am covering all repairs out of my own pocket. They could not give me a reason why none of the repairs would not be covered just told me they weren't. When I bought the truck the sales guy knew I wasw going on the road for work for the next 2 or 3 months and asssured me I would have no problems with this truck. Guess again, nothing but problems. 3.5 weeks later and it is going in the shop for the fourth time. Nice work Stivers!!!! Quality dealership here!!! More