Stivers Ford Lincoln
Waukee, IA
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Great Customer Service I went into the dealership to have my tire fixed on my Ford Focus. While I was there, I wanted to know about trading in my Focus for something else, b I went into the dealership to have my tire fixed on my Ford Focus. While I was there, I wanted to know about trading in my Focus for something else, but not expecting much. I ended up leaving with a 2014 Ford Fusion. I really love my new car. The salesperson, Arlynd, who helped me, was very kind, attentive and I felt absolutely no pressure at any time. I just want to thank Arlynd for being the BEST salesman and another thank you goes to Todd for being a great Financial Manger. The whole process didn't even take that long either. I will always recommend Arlynd and Todd at Stiver's Ford to everyone. More
Great sSrvice Took my recently purchased (from another dealer) in to have a "check engine" light checked out. I was offered a ride home (about 15 miles) Analysis d Took my recently purchased (from another dealer) in to have a "check engine" light checked out. I was offered a ride home (about 15 miles) Analysis determined that light was on due to several different sensors reporting codes. None were service affecting and did not return after reset and test drive. A driver was sent to return me to the dealership when the work was completed. Everyone I dealt with this day was professional and pleasant. A very good experience. More
Recall check Took car in for recall check and they also did other checks as well. Finished on time and even washed car. Everyone friendly and helpful. Took car in for recall check and they also did other checks as well. Finished on time and even washed car. Everyone friendly and helpful. More
Excellent. Brian was extremely helpful and knowledgable in finding a car that meeted my needs. He immediately found the kind of used vehicle I was looking for. Brian was extremely helpful and knowledgable in finding a car that meeted my needs. He immediately found the kind of used vehicle I was looking for. More
Wonderful and knowledgable service! I had my car in for hail damage. Wes and Anthony kept me abreast of the work so I wouldn't be in the dark on how things were being handled. They con I had my car in for hail damage. Wes and Anthony kept me abreast of the work so I wouldn't be in the dark on how things were being handled. They contacted my insurance company for me to get the additional supplement they needed to finish the work. They made the inconvenience of having a claim so much easier on me! More
He took an hour to bid my trade. really come on now i thought you were professional auto dealer, whatever, waste my time again, not on your life... thought you were professional auto dealer, whatever, waste my time again, not on your life... More
I paid 23,000 for for a used truck from them. It supposedly had a 90 day 3,000 mile warranty. It has been in the shop 4 time in the last 3.5 weeks and I am covering all repairs out of my own pocket. supposedly had a 90 day 3,000 mile warranty. It has been in the shop 4 time in the last 3.5 weeks and I am covering all repairs out of my own pocket. They could not give me a reason why none of the repairs would not be covered just told me they weren't. When I bought the truck the sales guy knew I wasw going on the road for work for the next 2 or 3 months and asssured me I would have no problems with this truck. Guess again, nothing but problems. 3.5 weeks later and it is going in the shop for the fourth time. Nice work Stivers!!!! Quality dealership here!!! More