Stivers Ford Lincoln

Recall Very good service, not a lot of waiting. If needed I would rely on Stivers Ford Lincoln to service my car again. Mr. Martins was very pleasant to w Very good service, not a lot of waiting. If needed I would rely on Stivers Ford Lincoln to service my car again. Mr. Martins was very pleasant to work with. More

Excellent Purchased my Fusion Titanium Hybrid in 2013, absolutely love the car! I have taken my car in to Stivers Quick Lane for several oil changes and new ti Purchased my Fusion Titanium Hybrid in 2013, absolutely love the car! I have taken my car in to Stivers Quick Lane for several oil changes and new tires, always have great, efficient service. More

Excellent Service and Sales Very impressed with Erik Trabert and the rest of the Stivers family. I purchased an F150 last year and now have gone back and purchased a Fusion. Very impressed with Erik Trabert and the rest of the Stivers family. I purchased an F150 last year and now have gone back and purchased a Fusion. More

Excellent My experience at Stivers was extremely positive and relaxing. They understood what we wanted in a vehicle and made it happen. We will be back again. My experience at Stivers was extremely positive and relaxing. They understood what we wanted in a vehicle and made it happen. We will be back again. More

Excellent experience My need for a new car arose out of nowhere, but Stivers made it effortless and stress-free on my part. My new car is truly a gem and quite a deal! T My need for a new car arose out of nowhere, but Stivers made it effortless and stress-free on my part. My new car is truly a gem and quite a deal! Thank you for making this a stress-free experience for me -- I will be back! More

Recall and warranty repairs I needed a recall repair done along with a few other warranty repairs. It took several weeks for the recalled part to come into the service dept. When I needed a recall repair done along with a few other warranty repairs. It took several weeks for the recalled part to come into the service dept. When the part was replaced, the service person 'slipped' and scratched my rear bumper. I appreciated the honesty, but when I went to pick up my vehicle, there was also a scratch on my trunk lid. I showed the service man. He said it would be taken care of when I bring the car back in for another part that had to be ordered for the back passenger door handle. I have not heard from the service dept. since. The turn signal arm is hard to engage for both directions. I was told there was nothing that can be done about this. My car was at Stivers for 3 days, total. When I asked for the paperwork associated with the visit, the service man told me he didn't know where it was, but did not do anything to provide me with a copy. I do like to keep the paperwork for my reference and would appreciate a copy. Other times that my vehicles have been serviced at Stivers, have been positive experiences. I do not know the name of the service man, but he did mention he had just started to work at Stivers 3 days prior and had worked at different (I believe Honda or Toyota) dealership. More

Indifference I brought my 2014 Ford Taurus in for a service appointment and explained the issue I was experiencing with the suspension. The response at the end of I brought my 2014 Ford Taurus in for a service appointment and explained the issue I was experiencing with the suspension. The response at the end of the day "we could not find the issue, here is your car". They didn't seem concerned that there might still be an issue. They didn't suggest an alternative approach. Very dissapointed with their indifference to my concern. More

Recall parts and routine service check I received a letter that my car had a recall for the license plate light, I was also in need of an oil change, my trunk lift struts were not working, I received a letter that my car had a recall for the license plate light, I was also in need of an oil change, my trunk lift struts were not working, and I needed the keyless entry code on my door changed. I scheduled an appointment for Wednesday morning and had my car there by 7am, with the understanding that it would take a half day to complete. After assessing all my concerns, a part needed to be ordered so it would not be complete until mid-day Thursday. I had a family member able to help me get around, so I declined the loaner car at that time. On mid-day Thursday when the car was not finished, the weatherstrip and molding on my door had broken when they were fixing the keyless entry, they needed to order yet another part for the car. I asked for loaner car in which they very kindly set me up with a new F150--a truck I had been considering purchasing for a few months now (how covenient) :) . The transition was smooth. I was able to get my car seat and belongings out of my car and into the loaner truck. I was told on Friday evening my car was done, and I could pick it up at my convenience. On Saturday morning, when I made the switch, I was greeted by Matt Lahr who had assisted me in purchasing my Taurus 2 years prior. He remembered where I worked, and the fact that I was pregnant at the time I purchased the car and asked how everything was going. It was great to not feel like a number at the dealer and to have him again make sure I was happy and satisfied with my purchase and the service I had just received. It took longer than expected, but I didn't mind--I had a vehicle (my dream truck) to drive in the interim, and was taken care of by the staff. GREAT experience, per the usual! More

Scott Politte and his team ~ Scott Politte gets the job DONE to customer satisfaction. Excellent, fair, smart to work with. My recent experiance was a 5-STAR job! Kudos to Wes & Scott Politte gets the job DONE to customer satisfaction. Excellent, fair, smart to work with. My recent experiance was a 5-STAR job! Kudos to Wes & Anthony too for their expertise. More

F-150 purchase Salesman Erik Trabert was very knowledgable regarding the F-150 and he delivered the vehicle to my home to allow my family to see it. Salesman Erik Trabert was very knowledgable regarding the F-150 and he delivered the vehicle to my home to allow my family to see it. More