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Stivers Ford Lincoln

Waukee, IA

4.4
337 Reviews

1450 E. Hickman Rd

Waukee, IA

50263

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Showing 337 reviews

October 02, 2014

Needed Service on My Ford Edge I worked with Austin at Stivers and he was great. Kept me up to date on what was happening and did the guys doing the work did a great job. More

by shughes5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin Swigart
September 30, 2014

Excellent and caring service. I stopped by because I thought I lost my iphone 5 in a hidden compartment under the back seat. Anthony tried to reach down there and find it. However, More

by bdw11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Beier
September 25, 2014

Service with a true smile My husband is an otr truck driver. I stopped last month just to have my tires aired up. This time it said low air and I was close enough to get an oil More

by Annie Cone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Nelmark, Wes Conrad, Austin Swigart, Kit Thongsouk
September 24, 2014

Worst four car dealers over 25 years Good salesman. Service very thorough. VERY bad vehicle inspection process. Several problems with car (2008 Edge) and will tell everyone NOT to go to t More

by rossidor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Troy Kline, Austin Swigart, Todd Holland
September 23, 2014

7 vehicles from Stivers and not stopping there We have bought 7 vehicles, new and used, through Stivers and we aren't stopping there. We also take all of our vehicles to Stivers for service. Thei More

by jjamison2720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Trabert, Kyle Meinecke, Kenny Hay, Wes Conrad, Austin Swigart, Kit Thongsouk
September 21, 2014

Normal maintenance I had my oil change, tires rotated and vehicle check up. It was quick and ensured that I got back to work timely. I make the trip to Waukee even tho More

by C Blonigan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Hay
September 21, 2014

Ford Focus Buying Experience Spencer is the best salesman that I have had the pleasure to work with. He listened to what I wanted, did not pressure me, and when I had a few issues More

by birish1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Bouma
September 19, 2014

Stivers and my Ford Escape I have been using Stivers Ford for a 1 1/2 years since moving to West Des Moines. Treatment has always been like it was a small town and they knew me More

by Purplequilter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Boston
September 16, 2014

Great customer service. Nate is a great salesman and very professional. He spent a good amount of time explaining how the vehicle works and all of the components. We had a v More

by menewman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Hunt, Kit Thongsouk
September 15, 2014

Not a friendly group of people I had an oil change and this was my experience. Not a friendly group of people. Customer service was so, so. Price is high. There quality of work is More

by Badboyzmustangclub
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Quick Lane
Sep 30, 2014 -

Stivers Ford Lincoln responded

We apologize for your negative experience. At Stivers we are committed to fair, honest pricing. It’s unfortunate that there was miscommunication and you were unhappy after pricing was discussed. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you. Respectfully, Brian Benson Internet Director (515) 987-3697

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