Stivers Ford Lincoln

I leased a 2020 Lincoln Nautilus 39 months ago. It’s been a great automobile so I decided to buy out the lease. The guys in Business / Finance made the process very easy. Thanks for the great It’s been a great automobile so I decided to buy out the lease. The guys in Business / Finance made the process very easy. Thanks for the great service. More

The attention to detail, professionalism and cleanliness of the facility were impressive. Excellent communication and "keeping me in the loop" were greatly appreciated. of the facility were impressive. Excellent communication and "keeping me in the loop" were greatly appreciated. More

They worked really hard and helping me with purchasing my truck. Communication back-and-forth was excellent. truck. Communication back-and-forth was excellent. More

I am unable to get a vehicle in for service in a reasonable amount of time. 4+ weeks to get my vehicle merely looked at… leadership is suspect as well. reasonable amount of time. 4+ weeks to get my vehicle merely looked at… leadership is suspect as well. More

Waste of time my time. if the car is really not for sale and already pre sold don’t put it on the website. I am a buyer looking for a one car not anything else. if the car is really not for sale and already pre sold don’t put it on the website. I am a buyer looking for a one car not anything else. More

Did not have vehicles advertised. Made no attempt to get vehicles we wanted in timely manner. Made no attempt to get vehicles we wanted in timely manner. More

Customer service is absolutely terrible. A few years ago we came here for an oil change, they said it would be an hour and a half, simple enough. The waiting room was very small and there wasn’t much to do we came here for an oil change, they said it would be an hour and a half, simple enough. The waiting room was very small and there wasn’t much to do so the wife and I decided to take a walk around the neighborhood there. We can back about an hour and fifteen to an hour and a half later and noticed our car was still parked in the same spot. Went to the counter to ask for an update and the associate left, came back, said it would be about two hours. Fast forward to today. We have been having issues with our escape, it makes noises while turning. Made an appointment two weeks ago to get it checked out at 9am this morning. We bring in the car, they tell us the diagnostic fee is $141, we agree and then we wait. We don’t heard a word. 3:15 rolls around and we decide to ask how it’s going. The associate said “I’ll ask them and get right back to you” two hours later we ask again and the associate says “there’s no notes on it yet, I’ll make sure they look at it shortly, we are open until midnight” What was the point of making a 9am appointment weeks head if they weren’t going to look at it? The most annoying part is JUST BE HONEST. Multiple times here we have been told a time or estimate and it has been WAY off. We are sitting waiting around for our car, I have no doubt the technicians and serviceman do great quality work but on the customer service end you are doing a TERRIBLE job at estimating times. xxxx as of our 9am drop off now they haven’t even LOOKED at our car despite it having an appointment weeks ago. Very frustrating, would not recommend, take your car to another dealer or shop. More

Quick service oil change charged me $17. Per quart of synthetic oil compared to $10 at the auto store. Supposedly rotated my tires without the key for locking lug nuts on my Toyota. $135.00 for an oil synthetic oil compared to $10 at the auto store. Supposedly rotated my tires without the key for locking lug nuts on my Toyota. $135.00 for an oil change and tire rotate! Very expensive. The manager came outside to find me later to offer me a refund of 48.00 when he should have given that in the first place! Never going back and will not recommend this service to anyone else! Way overpriced for a simple synthetic oil change! Called Toyota and they would have charged $75 for the same service More

We were passing through Iowa from New Jersey in our new Thor outlaw RV on a F53 Ford chassis, we had a check engine light on and the engine was misfiring. I called a few Ford dealerships in the area that c Thor outlaw RV on a F53 Ford chassis, we had a check engine light on and the engine was misfiring. I called a few Ford dealerships in the area that couldn’t help us. Most don’t work on RVs. I called Stivers Ford and Ace in their service department could not have been more helpful, he fit us in their busy schedule and repaired our RV while we waited and got us back on the road quickly. More