Stivers Ford Lincoln

Great Service and Sales!! Went into look at a used Lincoln and ended up changing my mind to a new Ford. The sales person Brian was great at letting me choose the vehicle that w Went into look at a used Lincoln and ended up changing my mind to a new Ford. The sales person Brian was great at letting me choose the vehicle that was right for me without any pressure. Will be sending my friends and family back for any car related needs! More

Great customer service! Great customer service, friendly staff. Dustin was great about contacting me with updates and continues to check in making sure I an still happy with Great customer service, friendly staff. Dustin was great about contacting me with updates and continues to check in making sure I an still happy with my purchase. More

It feels like I have been robbed. My car nearly killed me. I brought my Lincoln in because some of the electronics stopped working. They had my car for six days. I was told on the phone it was a flat fee of I brought my Lincoln in because some of the electronics stopped working. They had my car for six days. I was told on the phone it was a flat fee of $120 to find out what is wrong. In person they again told me it would be $120. After I left the car with them they called and said the wires were torn up, but that wasn't the problem and they needed $360 to find out the real issue. Nearly a week later they call and say the problem is the torn up wires and it will cost $825 to fix it. The breakdown of my receipt says $60 parts and $720 for labor. The guy said they just put new wires over the old ones. My ride control settings still do not work, but they said they couldn't fix it. I had assumed it would be fixed along with everything else, but now my car beeps loudly whenever I start it up and displays an error message. My car has dark spots on the leather seats now, black smudges on the cream plastic, a white crease on the black plastic and strange marks where some tool was used to pry off the plastic cover. Also there are four shallow cuts on my steering wheel that I can feel whenever I drive the car. They lied to me about the cost of finding out the problem. They lied to me and said the problem was not the torn up wires. They charged me far too much money for the work that was done (based on the price it cost my brother to have essentially the same issue resolved). They did not fix the entire issue as I still have an error message. *Update* After the events of my original review I came back in to ask for assistance in cleaning the leather seat that they had stained (I spent an hour trying to clean it myself) and to get a breakdown of labor hours since different people had told me different prices and hours. They sprayed and wiped the seat, which didn't do much to help and said someone would call me that day. The next morning around 7:50AM I received a call. They said that it had taken three hours to find the problem and three hours to fix it at $120 per hour. The ride control error was considered a separate issue, but they would take a look at it for free (previously they said they couldn't fix it). The earliest that they could look at it was in five days. That night I noticed three button lights were out on the center console. The next day my steering wheel suddenly became extremely difficult to turn and I nearly ran into oncoming traffic. The steering wheel resistance randomly changed two more times on my way home. This was a problem that I had told the dealership about in detail when I originally brought the car in. It was the exact problem that drew my attention to the fact that my windows, turn signals, speedometer, etc. had stopped working and the existence of numerous error messages on the screen. Since my car has an option to change steering resistance on the center console I had assumed it was connected to all the other electronics malfunctions. When I brought the car in for the second time I told them about the persisting steering issue, how it was part of the originally stated problem, and how it nearly got me wrecked because I had erroneously believed it was fixed. No one had told me that they hadn't fixed it. I also told them about the dead lights on the center console. After a few hours they discovered the shock on the driver's side was bad and was causing issues with the power steering and also causing the ride control error. They asked for $680 to replace the shock and mentioned that it would have to be tested afterwards to confirm the problem was solved. They told me the dead lights on the center console could not be fixed without replacing the message center entirely. It is my suspicion that they caused the problem while working on the car, but maybe those lights just burned out during the six days that they had it. I declined to let them touch my car again. After giving me back my car with a serious steering issue that I thought was fixed they do not have my trust, but they have my money. More

Very easy going purchase process with outstanding service Buying a vehicle was so unbelievably stress-free. Anthony and Matt gave outstanding customer service. If you are looking to purchase a vehicle give Buying a vehicle was so unbelievably stress-free. Anthony and Matt gave outstanding customer service. If you are looking to purchase a vehicle give Stivers a chance they will not disappoint. The whole reason I even gave them a look was because of Shawn in the service department who worked on my old car. He was so friendly and helpful on a day when things were not going right. I figured if the other people at Stivers were half as good to work with as Shawn then this is where I wanted to purchase my next vehicle. More

Great experience. Had a great experience with purchasing my new 2015 Ford Escape. Bought my 2009 Escape from Troy Kline at Stivers and went back to purchase from Troy. Had a great experience with purchasing my new 2015 Ford Escape. Bought my 2009 Escape from Troy Kline at Stivers and went back to purchase from Troy. He has been a great salesman. Every time I went into Stivers to get an oil change I always went to see Troy. He always made time to talk and check to see that my Escape was still working for me. So when I decided to check on a new one, I went to Troy. He made the purchase easy and quick. Will keep recommending him to anyone looking for a car, He is an amazing salesman. More

Outstanding extremely satisfied Everything I asked was answered quickly and in terms I understood. The salesman was very helpful in his instructions regarding the explorer. The finan Everything I asked was answered quickly and in terms I understood. The salesman was very helpful in his instructions regarding the explorer. The finance guy provided options if I wanted to use them. More

Very smooth purchase process once again at Stiver's Ford. I had another easy and stress-free purchase of an excellent F150 at Stiver's this week. Internet Salesman Brian Benson located an F150 on the lot matc I had another easy and stress-free purchase of an excellent F150 at Stiver's this week. Internet Salesman Brian Benson located an F150 on the lot matching what I was looking for and also got me the monthly payment I was looking for without even having to stop in and haggle. Although I really liked my 2013 F150 FX4, I like me new 2015 F150 even better. It seems Ford has been able to refine and quiet the F150 even more, and I love the V8 growl of the 5.0. It takes me back to my days of driving 5.0 Mustang GTs years ago. The entire staff at Stiver's was helpful and made the entire process quick and painless. After the expedited process, rep Troy Kline went over the new features on my 2015 F150 and made sure I was ready to go. It was a great purchase experience, low pressure and friendly staff throughout. More

I had a great experience with very friendly people I would highly recommend to my friends to check out Stivers Ford in Waukee for their next vehicle. The staff is very friendly and make a person feel c I would highly recommend to my friends to check out Stivers Ford in Waukee for their next vehicle. The staff is very friendly and make a person feel comfortable with them. More

Recently Purchased Vehicle Was very pleased with the process. Did not feel pressured and was provided with all the information I needed to make an informed decision on the vehi Was very pleased with the process. Did not feel pressured and was provided with all the information I needed to make an informed decision on the vehicles I was considering. More

Outstanding experience Kyle was easy to work with and the whole buying experience was relaxed and almost fun! Everyone we encountered in throughout the process was very frie Kyle was easy to work with and the whole buying experience was relaxed and almost fun! Everyone we encountered in throughout the process was very friendly and helpful. More