
Stivers Ford Lincoln
Waukee, IA
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Been a miserable experience with Stivers Ford. We live in Omaha, Nebraska and they originally promised us a better price than we could get here. So we made the drive to Waukee. We were not info We live in Omaha, Nebraska and they originally promised us a better price than we could get here. So we made the drive to Waukee. We were not informed of all the "extra" fees that we would be charged which made it more expensive than buying it in Omaha. They finally agreed to increase the price of our trade-in to make it closer to what we were told. Stivers also insisted that they would take care of all the registration and licensing, even though I asked repeatedly to do it myself. Now the In-Transit tags are expiring and we do not have license plates or registration. Basically, we have a brand new vehicle that we CAN'T drive because they dropped the ball on licensing and registering the new vehicle. Tried to call and talk repeatedly, and can't find anyone who will answer questions. Literally in limbo ... and Stivers Ford DOES NOT CARE ... apparently because they have their money from us already. Absolutely the most frustrating car-buying experience we have ever had. More
For us, we felt like Stivers offers a no pressure buying experience, with knowledgeable staff, and a large inventory of vehicles to choose from. They offer certified cars and trucks, for peace of mind for t experience, with knowledgeable staff, and a large inventory of vehicles to choose from. They offer certified cars and trucks, for peace of mind for the buyers. More
The finance department is lacking. Very frustrating. Will not return phone calls in two weeks of trying to leave messages on phone and with operator. Not sure why Jason Canero will Very frustrating. Will not return phone calls in two weeks of trying to leave messages on phone and with operator. Not sure why Jason Canero will not return call? Would like to take care this as soon as possible. I don't like writing posts like this, but I feel management needs to step up. More
Extremely happy with my experience. Was 3 hours away, but Adam was willing to show me the vehicle virtually and went over everything prior to making the drive over. Friendly upon arri Was 3 hours away, but Adam was willing to show me the vehicle virtually and went over everything prior to making the drive over. Friendly upon arrival, easy buying process. Would do business there again More
First and last time purchasing a car from this dealership, my sales associate, Ben Daniels, was very professional, wish I could say the same regarding the new vehicle director, Kyle Gall. I no dealership, my sales associate, Ben Daniels, was very professional, wish I could say the same regarding the new vehicle director, Kyle Gall. I normally don't post comments but since I've had multiple generic requests from their dealership to do so, I've taken the liberty. Odd though, even the generic email from the president received after my purchase requesting feedback, and similar comments were given, no follow up from anyone. Clearly, they just "check the boxes" after a purchase is made and move onto the next one. Good to see business is so good! More
Andrew was very knowledgeable and helped me purchase a work vehicle. Stivers staff are so kind and helpful throughout the steps. I love my used car purchase. Thank you Andrew! work vehicle. Stivers staff are so kind and helpful throughout the steps. I love my used car purchase. Thank you Andrew! More
They have taken very good care me for over fourteen years! The sales person sold me my last two cars. She has been very helpful during the process of buying and after I’ve taken possession of the car. years! The sales person sold me my last two cars. She has been very helpful during the process of buying and after I’ve taken possession of the car. The entire dealership has taken good care of me always! More