Stillwell Ford Lincoln

Worst customer service!! I bought a used 2010 f150 from this dealer. When I purchased it I was told by the salesman that they did a full inspection on the truck and if a part I bought a used 2010 f150 from this dealer. When I purchased it I was told by the salesman that they did a full inspection on the truck and if a part had 50 percent life or less they replaced it. When I got the truck home I checked the air filter and found it to be plugged solid with dirt and debris. So this was a sigh that they didn't do a very good inspection but I replaced it and let it go. A few weeks later I discovered that the emergency brake didn't work so I brought the truck to my local Ford dealer ( Stillwell Ford is a 2+ hour drive from my house) to have the emergency brake looked at. This dealer told me that this wouldn't be covered under my warranty because someone had removed all the hardware from the emergency brake. So I call Stillwell cause they obviously dropped the ball on there inspection by missing this, because this is a safety issue. I talked to the service manager Justin and he said if my dealer sends them a price they will give them a PO to fix the issue. So my dealer took a complete inventory of parts including pictures of the issue and sent them a estimate. $445.00 Soon after i get a call from my dealer telling me that Stillwell wont pay to fix this problem. This is where it starts getting interesting. So I call back Justin and leave a voicemail. No response so the next day I call back and ask to talk to the highest person in charge. I get the sales manager. I tell him what's going on and what Justin had told me and he says that there policy is they never pay another dealer to fix thing for them and that I must drive my vehicle to them. I very frustrated tell him this is there mistake and I will not drive there and back on my time and gas when they didn't inspect the truck properly in the first place. After telling him I will get a lawyer I finally got them to agree to pick up the truck fix it and drop it back off. I scheduled it for a pick up about 2 weeks after this conversation and specificly ask him if they could pick it up fix it and return it in one day. I was assured they could. I scheduled it for a Friday for I am a business owner and use the truck for work and Fridays are the easiest day to schedule a down day. Friday arrives they come at 11:30 Am and pick up the truck. Friday evening comes no truck no phone call. Saturday morning no truck no call. I call them get receptionist she says service is closed she will have someone call. 2 hours later Tyler calls says my truck is at the shop this is all he knows, he says he will go in and see what he can find out and call back 2 hours later he calls back and says they never even brought the truck in to look at it. He said he took it apart and they have to order the parts won't be done till next week. The reason I scheduled the truck in 2 weeks after the original conversation was so they had time to order the parts. He says we didn't know what parts well my local dealer sent them a list and pictures on the original estimate. Bad excuse again. Monday morning I get a voicemail from the receptionist the truck won't be done till Wednesday. This is not acceptable. I call back and ask to speak to The owner Mr. Stillwell. He is not avaliable so I asked to speak to next in charge they put me thru to Chris. I start to explain to him my situation and he starts to laugh so I ask what is so funny he says I am here with 2 reps from Ford motor company and the receptionist sent you thru as a blind call. So I continued to explain my situation than he said he would look into it and call me back. 4 hours later he called back and said Tuesday would be the best he could do. I now have to cancel 2 days worth of scheduled work because of their many mistakes and poor organization. Tuesday comes and my truck is returned. I kept track they picked my truck up with just over a half tank of gas drove it 263 miles to the dealer a, do back to fix their mistake and returned it with the fuel light on. To me this is bad customer service to the extreme. Very unhappy as there customer and I know it isn't Fords fault but it make Ford as a whole look bad to have a dealer with this poor of customer service. More

Great buying experience I was greeted by Jim Cole,who helped me in finding the right vehicle I was looking for as well as trading in my current vehicle.I will definitely retu I was greeted by Jim Cole,who helped me in finding the right vehicle I was looking for as well as trading in my current vehicle.I will definitely return for a future vehicles from this dealership. More

awesome buying experience Being w/o a vehicle I had to buy over phone. Had a great salesperson Josh JACKSON who work÷d very hard to get my 2015 escape. He even had it delivered Being w/o a vehicle I had to buy over phone. Had a great salesperson Josh JACKSON who work÷d very hard to get my 2015 escape. He even had it delivered to me at home. I would definitely recommend still well Ford and Josh JACKSON . I look forward to having my suv serviced there for oil changes, etc. Thank you Josh?? More

Small town friendly makes it well worth the drive We needed to purchase a car, and they were very friendly, helpful, honest, and the cars are marked to what the will sell the cars for. They even have We needed to purchase a car, and they were very friendly, helpful, honest, and the cars are marked to what the will sell the cars for. They even have a price reference to see that the prices are fair. No haggling makes the buying process that much less stressful. Its a bit of a drive, but they have their inventory listed online, so you can make selections before you go. More

It is always a great expeience with Chad Gibler! It's always one phone call and the deal is done! We have been going to Ken Stillwell Ford for years. Always get the best of the best service. Everyo It's always one phone call and the deal is done! We have been going to Ken Stillwell Ford for years. Always get the best of the best service. Everyone is top notch to salesman, finance, to service. We consider them as family! More

Awsome people!!! Stillwell Ford has a great group of automotive specialists! My visit was fun and fast. I recommend them to anyone looking for a new or preowned automo Stillwell Ford has a great group of automotive specialists! My visit was fun and fast. I recommend them to anyone looking for a new or preowned automobile! More

Buntgen Review :) It was a wonderful experience, I wish that we lived closer so we could recommend and buy more vehicles from your team. Rob was a rock star on the phon It was a wonderful experience, I wish that we lived closer so we could recommend and buy more vehicles from your team. Rob was a rock star on the phone and in person! :) Oh, and we love our calendar, thanks again! More

Wonderful I went just looking and I was not bugged endlessly by the dealer and I am very happy with my new vehicle and the Stillwell dealership. I went just looking and I was not bugged endlessly by the dealer and I am very happy with my new vehicle and the Stillwell dealership. More

excellent salesmanship/ excellent vehicle Bought a ford escape from Josh at the Stillwell Ford dealership in Jonesville Michigan. I had a great experience with him and the prompt attention I g Bought a ford escape from Josh at the Stillwell Ford dealership in Jonesville Michigan. I had a great experience with him and the prompt attention I got. He was friendly , energetic and knowledgeable I wwould highly recommend seeing him if you are in search of a good vehicle..Love my Ford!..Thanks Josh More

Freindly and helpful in Michigan I found the car we were looking for on cars.com. I called the dealership and spoke with Rob Sayles. Rob went out of his way to explain all the det I found the car we were looking for on cars.com. I called the dealership and spoke with Rob Sayles. Rob went out of his way to explain all the details about the used vehicle. He also sent me numerous pictures of the vehicle. After seeing the pictures and speaking with Rob again I felt like it was worth the trip to check the vehicle out. I liked the idea of purchasing from a Ford dealership and I felt confident about dealing with Rob. So Missy and I drove the 187 miles to Stillwell Ford. We were treated very friendly upon our arrival. Rob had the Explorer ready to check out and test drive. After the test driver he left Missy and I alone to discuss our options. We came to the conclusion to purchase the Explorer. Everybody we dealt with at the dealership was very friendly and courteous. I would highly recommend Stillwell Ford. And while there make sure to ask for Rob. Satisfied in Indiana, Mike More