Stew Hansen Hyundai

Terrible service BE AWARE THAT ALL CERTIFIED PRE-OWNED VEHICLES ARE SOLD WITH A WARRANTY FROM A THIRD PARTY. Stew Hansen used this party as an answer to all of my prob BE AWARE THAT ALL CERTIFIED PRE-OWNED VEHICLES ARE SOLD WITH A WARRANTY FROM A THIRD PARTY. Stew Hansen used this party as an answer to all of my problems. I drove my car into Stew Hansen Hyundai to have it inspected after it started running strange. I was told it needed a full new engine and when I asked why; They did not have an answer. They suggested I have a warranty inspection so they could get to the bottom of what was wrong with the vehicle. While Hyundai decided whether or not they were going to cover it under warranty my car sat at Stew Hansen Hyundai outside for three weeks with the hood open and the engine half disassembled. I have a video of it coming off the tow truck to show the condition I received it in. I didn’t receive any paperwork other than a receipt. I was told over the phone that my camshaft was misaligned. I was very upset with how my car was returned to me. When it arrived it dumped gasoline all over my driveway. They offered $100 off my bill, a free tow, and employee priced parts only if I changed my review from a one-star because it affects performance based reviews. That is not something I knew until Tony told me. Tony was very attentive until I changed my review to 5 star. I reached out to Stew Hansen's and between Tony Pelham, the service manager and Scott Brown, the general manager it took me eleven attempts by phone and twice in person to receive any documentation on what they found on the inspection. All I received was a completely different diagnosis and it was written on the back of a business card. Scott Brown said he would send documentation over to me twice but it never happened. Tony said he would no longer honor the employee priced parts because of how annoyed he was with the situation. He claims the only reason he offered me those deals to help me out. My experience with Stew Hansen was completely unprofessional. I have dates for all of this line by line. Tony deleted my last review because I described the free tow, employee priced parts, and $100 off my bill as a bribe. I am positive no one knows why my engine started acting strange because no one at Hyundai is interested in why my engine failed but instead how they can deny my warranty and yours too. More

Stephanie Thurn was very helpful with the recall system. I gave Stephanie Thurn 5 stars because she was very helpful for my first time there. She made sure to tell me it was done and there was some things th I gave Stephanie Thurn 5 stars because she was very helpful for my first time there. She made sure to tell me it was done and there was some things that needed attention. She even called where I bought the car to make sure the spark plugs had or hadn;t been replaced. I went ahead and told her to change them. After we left she heard back from the dealer ship were I bought the car callled back and said no they didn’t change them. She didn’t have to do that ,that is why I rated her with 5 stars. I will be bring my car back there for service. She also told me when some other service needs to be done . More

Friendly and efficient!! I've always been impressed with the competence and friendliness of my service advisor - Stephanie Thurn. When my vehicle is in for service, she listen I've always been impressed with the competence and friendliness of my service advisor - Stephanie Thurn. When my vehicle is in for service, she listens patiently to my vehicle concerns and if I have questions, she has enough knowledge to respond. And if she doesn't know something, she admits it and enlists other sources to get the answer. She is always pleasant and easy to work with. Nice job Stephanie!! Thank you! (I do with Stew Hansen would get a touchless car wash...) More

Oil change Didn’t appear to be that busy at the time of service yet took longer than I believe it should have Lots of conversations as I waited in showroom Didn’t appear to be that busy at the time of service yet took longer than I believe it should have Lots of conversations as I waited in showroom More

Amazing customer service Alex was an amazing help at Stew Hansen Hyundai. He is friendly, personable, and a great salesperson. I would definitely recommend that anyone go se Alex was an amazing help at Stew Hansen Hyundai. He is friendly, personable, and a great salesperson. I would definitely recommend that anyone go see Alex if they are in the market for a new car. More

Routine service and recalls I needed an oil change and some recalls taken care of on my Hyundai Sonata. I worked with Nick McDonald in the service department. He set up my init I needed an oil change and some recalls taken care of on my Hyundai Sonata. I worked with Nick McDonald in the service department. He set up my initial appointment and he was the person I dropped my car off with. He estimated it would take about 3-4 hours to complete all of the work I needed to have done. I was surprised to receive a phone call about two hours later telling me my car recalls and an oil change were completed. Nice! Nick said the recalls took less time than anticipated because there were no issues. The shuttle driver came and picked me up and in under 3 hours total time my car was ready to go. It was nice to have the rest of my day back and not be without a car all day long. More

Great They were able to take care of my problem within a short time, Had to keep my car over night and provided me a loaner. Great! They were able to take care of my problem within a short time, Had to keep my car over night and provided me a loaner. Great! More

Excellent experience I have purchased 2 cars now from Stew Hanson's and both times i was not let down. They have an excellent staff. They also service my vehicles as well I have purchased 2 cars now from Stew Hanson's and both times i was not let down. They have an excellent staff. They also service my vehicles as well and have never had any issues there either. More

Excellent Service Since moving to Des Moines from Boston last year, we have been using Stew Hansen Hyundai for service on our three Hyundais. They have provided excelle Since moving to Des Moines from Boston last year, we have been using Stew Hansen Hyundai for service on our three Hyundais. They have provided excellent, attentive service everytime. More

New vehicle purchase Had a great experience with the knowledgeable sales and finance people. Friendly, staff and nice clean showroom. I keep coming back to Hyundai for my Had a great experience with the knowledgeable sales and finance people. Friendly, staff and nice clean showroom. I keep coming back to Hyundai for my new cars. More