Stew Hansen Hyundai

Every time I get service I am super excited to get Stephanie Thurn as my service advisor. She is always a pleasure to work with and is very helpful from start to finish. She takes the extra steps to m Stephanie Thurn as my service advisor. She is always a pleasure to work with and is very helpful from start to finish. She takes the extra steps to make sure everything is completed, even sometimes going outside of what appears to be her job responsibilities to ensure a high quality transaction, and always does it with a smile and great disposition. Most people dread taking their car in for service, but Stephanie always makes it a positive experience and I drive away smiling. Keep up the great work! More

Stew hansen hyundai is the worst dealership for service in des moines. I will only take my car there for service if it's covered under warranty. Their employees have zero empathy or respect for their custo in des moines. I will only take my car there for service if it's covered under warranty. Their employees have zero empathy or respect for their customers. The service advisors never call you back when they say they will. They never fix my car the first time I bring it in for something. This time it's the knock sensor which is an issue I had 2 years ago that also too multiple visits. Another time, they replaced my battery with a faulty battery. The battery turned out to not even be the issue. They service advisors are defensive and only excuses that make you feel like you're the problem. The new service manager does the same. His solution was to find me the nearest hyundai dealership which is 94 miles and suggest I go there for warranty work since that can't do their jobs and refuse to make any changes in how they treat people or fix cars. Their solution to people who have a bad experience with them is to make them go away because to them, the people with the problem are the problem. They are in complete denial about any their customer service issues. To them, if the customer has a problem, the customer is the problem. So let's get rid of the customer. There, no more problem. The wall behind their customer service desk says 5 star customer service. What a joke! No person with an ounce of self respect could ever say their service deserves 5 stars. More

So helpful and energetic! I could tell he really wanted to get me a car that I would love, and he put so much work into helping me find one. He went above and beyond to make sure I was happy throughout th to get me a car that I would love, and he put so much work into helping me find one. He went above and beyond to make sure I was happy throughout the whole process and I am so glad he helped me. More

Stephanie was great to work with! She is very knowledgeable, helpful, and friendly! She kept me informed and promptly answered any concerns and questions I had. knowledgeable, helpful, and friendly! She kept me informed and promptly answered any concerns and questions I had. More

Their service center is a joke. I’ve had countless problems with them over five years. No one that works there seems to care that you’re there. The AdvanatgeCare package is supposed to provide an oil problems with them over five years. No one that works there seems to care that you’re there. The AdvanatgeCare package is supposed to provide an oil change, tire rotation, car wash, and full inspection. Half the time, they’ll Intentionally not give you a car wash and hope you don’t notice. Last time I had my car serviced, they decided not to rotate my tires and instead tried to get me to buy new tires even though mine had less than 28k miles on them. They completely exaggerated the wear of my tire tread. Their “inspections” have no consistency and are focused on embellishing minor issues with the intent of getting people to spend more money. These people are not honest, they all have terrible attitudes, and they proudly thrive off of unknowledgeable car owners. Oh, and they’ll also try and sell you a new car literally months after you just bought one from them. More

I have purchased my 3rd vehicle with Izzo and he has been Amazing each and every time. He is very patient and listens to you when looking to purchase. But most importantly he helps after he makes the sale. Amazing each and every time. He is very patient and listens to you when looking to purchase. But most importantly he helps after he makes the sale. I will definitely be coming back for my 4th car when that time comes! More

Buyer Beware Buyer beware: They will run your credit promise you a car then when you go to sign the deal car will MAGICALLY disappear and they will offer you an ev Buyer beware: They will run your credit promise you a car then when you go to sign the deal car will MAGICALLY disappear and they will offer you an even more expensive car. BAITED...I was approved for car leasing on a 2020 Palisade that we picked out online, they confirmed it was on the ground and waiting for us, we drove 200 miles to make the deal happen. HOWEVER when we arrived they had sold the car the car right out from underneath us.Steve the Manager emailed me twice with two generic emails, i replied back expressing our disappointment. No apology, no explanation, nothing. Just ghosted our calls and emails for over a week. ONLY when i started leaving bad reviews towards them online THEN AND ONLY THEN did they reach out to us! I should also mention I now have 2 hard inquiries against my credit score thanks to stew and HOC. Thanks for that as well. My advice to anyone driving long distance to make a deal with these guys, is get it in writing before you leave house! More

Great Service on Oil Change/Tire Rotation We took our 2016 Sonata Limited into Stew's for an oil & filter change and tire rotation. Alyssa was my service writer and she handled the check-in wi We took our 2016 Sonata Limited into Stew's for an oil & filter change and tire rotation. Alyssa was my service writer and she handled the check-in with ease and was pleasant to work with. There was a slight issue with the tire rotation and I reached out to Alyssa and Troy (Service Manager), and the issue was resolved quickly and to my 100% satisfaction. They did things right! Thanks, Troy & Alyssa and the entire Stew Hansen's Team. Give them a try!! More

He was amazing and very helpful while talking via text to the time he help me get my car. He took in consideration of what I wanted and my limit for payment. the time he help me get my car. He took in consideration of what I wanted and my limit for payment. More

Credit pulled,Burned and Ghosted Buyer Beware! My wife and I was approved for car leasing, however they sold the car while i was being processed for it, no apology, no explanation, no Buyer Beware! My wife and I was approved for car leasing, however they sold the car while i was being processed for it, no apology, no explanation, nothing. Just ghosted us! Nice way to treat your customers! manager sent me two generic emails. I replied to both over a weeks time and no reply. No hey how can we make this right, nothing. They just "turned and burned" us because they got the sale regardless. My wife and I drove 200 miles for nothing. Thanks for making this a terrible experience for us. More